waited over an hour for a night time shuttle, prepaid, that never came. After calling, female manager of the evening (March 12 at 10 pm)confirmed my name, said "shuttle was there, my plane was 15 minutes late, so shuttle left." When I asked if they would return, she confirmed 'yes'. After waiting a half hour, another hotel shuttle service employee who was concerend about me, called the Holiday Inn on his phone, spoke with same female manager, who confirmed, shuttle would return in 10 minutes. Over the next 30 minutes, two more calls, same reply, "10 minutes more please". Finally, I was the only one remaining at the airport, standing in the dark. No longer taxis were around. As I began to feel a little like a female target at 11 pm, I rolled my baggage across the street a little ways to the nearest walking distance hotel and secured a taxi at my own expense for $20 USD to take me to the Holiday Inn. Upon finally arriving, I was offered no apology, the employee whom I had spoken too had left for the evening. No one followed up with me the remaining week I stayed there. This was very bad service and could have been dangerous situation. Thankfully, the remainder of the stay was comfortable. Otherwise, Room very nice, comfy bed, meals excellent, service in restaurant excellent and front desk personel helpful. Never did track down the culprit from the first night. Would recommend hotel but not take shuttle.
- Official Description (provided by the hotel):
- Welcome to Holiday Inn Managua Convention Center It is the ideal hotel for business and leisure travelers, positioned in the heart of the capital city. Our close location to many major companies and organizations such as Kimberly Clark, Nestle, Citibank, the American Embassy and the ONU Building make us an excellent option for business travelers. In addition we are only 14 km away from Managua Int'l Airport (MGA). Our guests will always be able to stay connected since their arrival to the airport with our shuttle equipped with wireless Internet connection, as well as our rooms and public areas. During your stay you will be able to relax at the Bar Sunrise beside our Mediterranean style pool, stay fit in the gym with the help of our trainer and enjoy a diversity of international and national dishes at our Anfora Restaurant or in your room with room service available 24-hours. Our convention center provides everything you need for business meeting, conferences, social events, etc. Meeting rooms for 20 to 1,200 people, banquet service, audiovisual and others, makes us the ideal place for your events. We hope to see you soon! ... more less
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- Also Known As:
- Holiday Inn Managua Hotel Managua
- Managua Holiday Inn