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“A mixed bag...”
Review of Le Meridien Panama

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Le Meridien Panama
Ranked #10 of 114 Hotels in Panama City
Certificate of Excellence
Melbourne,Australia
Level 4 Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“A mixed bag...”
Reviewed 18 February 2012

This hotel looks ordinary from the outside, but the interior design is great.

As others have said the rooms and public areas are very well designed and cool. The glass wall between the bathroom and the bedroom was, in part challenging - I was travelling with my teenage son! However, we managed.

The restaurant and bar, although open to the lobby a great space to chill out at the end of the day. I liked the breakfast service. The staff were only too happy to help out, once we understood each other.

The front desk and concierge staff were not very helpful. Perhaps it was a language issue, I have no spanish. Every time I asked for directions or assistance, the result was unfortunate. When asked for ideas for a wet Sunday, the response was stay indoors!

I liked the design of the hotel. Would I stay there again? Probably not. 5.5/10

  • Stayed June 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mfgd61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boris D, Manager at Le Meridien Panama, responded to this review, 18 August 2015
We appreciate all your comments and the time taken to evaluate our services and property; this will help us in order to improve our quality standards and to provide you with excellent customer service.


We thank you for all your comments and hope to have you back in a near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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867 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (187)
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English first
Hinsdale, Illinois
Level 4 Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 31 January 2012

Our final night of a 9 day trip was spent at Le Meridian and it was a terrible way to end an otherwise wonderful vacation . First, our hotel in Bocas had contacted the Meridian to arrange an airport pickup. They were very clear that we had to wait for the Meridian driver - we would be charged if we took a taxi. So, we waited and waited and finally took a taxi. When we arrived at the front desk, the staff lauged and said , Oh - our driver went to the international airport! When I booked the room online, I purposely choose a room with a breakfast package because we knew we would be travelling all day and wanted a decent meal. They were not offering the buffet that day, so we ordered the American breakfast. In spite of only having a few tables and 5 staff members standing around talking, they were unable to bring us anything other than 2 poached eggs. We kept asking for toast, etc that comes with the American breakfast but no one brought anything. When we checked out, I asked for a refund of the breakfast value, but no manager was on duty. They were very unhelpful and wouldn't do anything. As we were standing there, 2 other customers were complaining about charges on their bill. We stay in a lot of Starwood properties and this is the only time I have ever complained. There are a lot of hotels in Panama City - choose another one.

Room Tip: Our room faced the ocean and the highway. We heard traffic all night.
See more room tips
  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LauraGrace1126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boris D, Manager at Le Meridien Panama, responded to this review, 18 August 2015
We apologize for not having met your expectations and appreciate your comments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edison, New Jersey
Level 6 Contributor
304 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed 24 January 2012

I find it difficult to give an overall rating to this hotel because certain things are very good and certain things could be a lot better. So here is the good and not so good:
The good:
The location is excellent. It is right next to calle Uraguay which has numerous restaurants and bars, so we could walk to dinner, drinks etc. each night.
The hotel is very chic and the rooms and bathrooms are very large and comfortable.
Room service was good and fairly prompt.
The doormen were very helpful and very accommodating.
The not so good:
The pool is TINY and is located in a spot that gets no afternoon sun but plenty of sea breeze. If you are looking for a hotel with intention to use the pool, I would not recommend this hotel.
The service was generally very mediocre (though that seems to be the case throughout Panama). There was ever a person at the concierge desk while we were at the hotel (and I mean that literally). If the doorman were not around, there was no one helpful as the front desk was not particularly helpful. When we arranged with the front desk for a taxi to take us to albrook airport (and requested a van with an English speaking driver) they got us a small vehicle that our family of 5 had to squeeze into, the driver spoke no English and took us to the wrong airport. I knew we were heading the wrong direction, but it took me 10 mInutes to convince him to turn around and go to albrook. (When we asked the doorman 2 days earlier for a cab and an english speaking driver to take us to casca Visio and panama Visio, in 10 minutes he got us a van with a very helpfully English speaking driver who ultimately gave us a you of both locations). Also, no one in the restaurant spoke English so our one breakfast there was an adventure.
I know others have mentioned the bathrooms, but it's worth repeating. They give you zero privacy. I understand that the see through showers can be sexy, but seeing through straight to the toilet with no way to close it off is a bit much.
Overall, if travelling back to Panama city, I would look at other hotels.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Blaw10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boris D, Manager at Le Meridien Panama, responded to this review, 18 August 2015
We appreciate all your comments and the time taken to evaluate our services and property; this will help us in order to improve our quality standards and to provide you with excellent customer service.


We thank you for all your comments and hope to have you back in a near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado Springs, Colorado
Level 6 Contributor
120 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed 2 January 2012

Wonderful stay with beautiful rooms and pool terrace great for views of city and harbor. Excellent service. Renaldo at front door is nothing less than exceptional.

  • Stayed December 2011, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sj2000_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boris D, Manager at Le Meridien Panama, responded to this review, 18 August 2015
We appreciate all your comments and the time taken to evaluate our services and property; this will help us in order to improve our quality standards and to provide you with excellent customer service.


We thank you for all your compliments and hope to have you back in a near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 December 2011

Stayed at Le Meridian Panama Dec 17th. The hotel is located in a great part of the city. Modern and surprisingly spacious room, overlooking thePacific Ocean. The bathroom was amazing! We at at the hotel restraunt for breakfast and the traditional Panamanian breakfast for four was delious and very affordable.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Franklibby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boris D, Manager at Le Meridien Panama, responded to this review, 18 August 2015
We appreciate all your comments and the time taken to evaluate our services and property; this will help us in order to improve our quality standards and to provide you with excellent customer service.


We thank you for all your compliments and hope to have you back in a near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 24 December 2011

Le Meridien Panama is swank and wants you to know it. The terrace with a pool is a lovely spot from which to view the city. The beds were very comfortable, but our room (with two queen beds) had too-large gaps in the frosting of the shower wall that were a little odd considering the fact that it was set up for non-couples. The air conditioning was comfortable but made the room quite dry and felt very closed off from the city.

I booked a room with SPG points for three people and was informed upon arrival that the rate I had booked was only for two people and that it was $20 for an additional guest, leading me to assume that the room rate included breakfast. The reply was a stony no, that no rewards reservations include breakfast. The room we received was not made up to include a third person (extra set of towels, bathrobe), depite the additional cost. Worst of all was an incorrect charge on my credit card for the minibar. When I called to ask about the additional charge, I was told that no one could explain the charge me at that time (during normal business hours on a weekday) and I would have to call back at another time.

Bottom line: prices are far too high and hidden charges (no internet, breakfast or tax included in room price, errant minibar charges) and poor service make this hotel less than desireable. There are much better choices in Panama City.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lily_F11_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boris D, Manager at Le Meridien Panama, responded to this review, 18 August 2015
We apologize for not having met your expectations and appreciate your comments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
140 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 2 December 2011

20 minutes to the airport with a great view. Location is perfect. Staff was extremely nice and free valet parking.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Texan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boris D, Manager at Le Meridien Panama, responded to this review, 18 August 2015
We appreciate all your comments and the time taken to evaluate our services and property; this will help us in order to improve our quality standards and to provide you with excellent customer service.


We thank you for all your comments and hope to have you back in a near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Le Meridien Panama

Property: Le Meridien Panama
Address: Calle Uruguay and Balboa Avenue, Panama City, Panama
Phone Number:
Region: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Panama City
#10 Luxury Hotel in Panama City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Le Meridien Panama 4*
Number of rooms: 111
Official Description (provided by the hotel):
On the edge of the Bay of Panama overlooking the old and new quarters of the city, we're bounded by charming restaurants and vibrant nightlife, all within a few minutes to the financial center and corporate offices. Our design is jaw-dropping. A double high ceiling lobby features an overturned glass pyramid reflecting vibrant colors, while a black granite lobby blends with golden accents, and a prominent 46 feet high atrium featuring lively glass. ... more   less 
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Also Known As:
Le Meridien Panama Hotel Panama City
Le Meridien Panama Panama City

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