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danilcurry

Clean and Friendly

4.0 of 5 bubblesReviewed Jul 30, 2021
I can’t say enough good things about this hotel. The staff were all friendly and helpful, always had smiles on their faces. The hotel was clean, room was a good size for our family of four, and we had a nice view. We ate dinner and breakfast here and the food and service was great!
Date of stay: July 2021
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with Hilton Garden Inn
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Reviews (917)
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Traveller rating
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36 - 41 of 917 reviews
Reviewed July 20, 2021

Hotel was clean and quiet. Felt room was over priced. Check in staff did not mention any offers/promotion we were eligible for at check in. Restaurant was reasonably priced for breakfast. Service was slow, but server was excellent. Slow serve, I expected as he was the only one serving during the breakfast rush.

Date of stay: July 2021
Thank stephanie5759
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 4, 2021

I first think it's important that I recognize the staff at this hotel. The front desk is both helpful and courteous. The cleaning staff do a good job of trying to add polish to the disgusting dated infrastructure. The problem here is simple. Either a wealthy person or a wealthy group of investors have decided that their customers are worth less than money in their pocket. It's somewhat of a perfect example of the divide seen more globally, but I digress.

I noticed that a previous review had trouble with a vomit smell on the mattress. I was lucky enough to be placed in a room where the mattress smelled of feces. Perhaps we could be given a choice of bodily fluid smell at check in? Of course, mattresses which are slept on by different people every night for, say, 15 years will tend to smell and sag. These beds are almost comical in their dilapidated state. The furniture is marked and scratched. The bathroom shower has tile with stained grout .The shower curtains are so stained and old that it's likely it's the dirt that keeps them water proof. The enamel on the tubs has worn to the underlying steel in places. Generally, the two rooms I stayed in had the look, smell, and feel of an old fraternity house.

What is so unfortunate, is this hotel is a pivotal part of a community trying to escape poverty and attract business and people. If this is where families first stay, they will be left with a poor impression of this dynamic city. Look at the pictures in some of the reviews, this is what now pases for a Garden Inn. If you ever wondered if income inequality effects you, look no further. This is how the rich now house the lesser masses. This is the hotel equivalent of what airlines have already achieved. "This is good enough for you, now shut up while I eat gold".

Date of stay: July 2021
Trip type: Travelled with family
Thank Meldal356
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stacy OReilly, General Manager at Hilton Garden Inn Auburn Riverwatch, responded to this reviewResponded July 20, 2021

Dear Melda1356,

Thank you for taking the time to share your feedback about our location. I would like to thank you for your recognition of the great service you received from the front desk and housekeeping teams. Our team works very hard to provide a great experience for all of our guests and I'm glad to see you found that even though you did not enjoy our facility.

I'm sorry to hear that you did not enjoy our hotel and reading your review was quite upsetting. Like many businesses over the past year and a half; all previously planned upgrades took a back seat to to keeping the doors open and our team employed. Since May we have found the demand for travel has increased and we are all doing our best to provide warm, friendly and comfortable accommodations to any travelers to the Lewiston Auburn area. I do wish I had known about your unhappiness during your stay, so I could have tried to find something that would have been a better fit for you or addressed your concerns directly instead of having to do so with an anonymous review.

While there are certainly things in the hotel being addressed for upgrades, I would disagree with your statement that families staying with us will have a poor impression of our city. We are proud to host many wonderful guests throughout the year and work hard to provide safe, clean, and comfortable accommodations.

Yours in hospitality,
Stacy OReilly
General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed June 28, 2021

One of the worst HGIs out there.

The hotel is dirty and dilapidated. We showed up late at night and the linens in both beds smelled heavily of a vomit-body odor combination. We ended up just dealing with it as we were just too tired to deal with the very rude night clerk.

Parking is a challenge here. There are not enough spaces and it is tricky to find a place. The lot is shared with a number of neighboring buildings, including a public housing project and a courthouse; some rows are okay and others get you immediately towed, with no rhyme or reason. There are also broken gate machines stuck in the down position randomly in the lot which means many cars are backing up.

There were a lot of random people wandering around in the dimly lit parking lot, and a lot of broken glass. Remember to take everything out of your car lest you invite a break in.

The staff are just phenomenally rude. Don’t expect a free breakfast even if your rewards status entitles you to it; the front desk clerk will gleefully (and I mean gleefully!) explain to your group seated at the breakfast table why he is denying it.

On the plus side, it was cheap.

Date of stay: June 2021
Trip type: Travelled with family
Thank GreySquirrel2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stacy OReilly, General Manager at Hilton Garden Inn Auburn Riverwatch, responded to this reviewResponded July 20, 2021

Dear GreySquirrel2013,

Thank you for sharing your feedback from your visit to our location and I would like to extend my apologies that you did not enjoy your visit with us.

Our team strives to provide a great experience for all of our guests and I am saddened to hear that you felt differently. Please feel free to reach out to me directly at the hotel if I can provide any assistance.

Yours in hospitality,
Stacy OReilly
General Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed May 20, 2021

We recently got married in Auburn, ME, and we and our guests stayed here. Our experience was great. The staff is very friendly and the service was top notch. We couldn't have been happier with everything. We also had our rehearsal dinner at the hotel. Working with Liesl and having Nancy bartend was fantastic. The food was delicious and everyone enjoyed it! Setting up the dinner and designing the menu very easy. We highly recommend the Hilton Garden Inn Auburn Riverwatch!!

Date of stay: May 2021
    • Value
    • Rooms
    • Service
Thank phillipgF9352SY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 14, 2021 via mobile

I stayed at the Hilton Garden Inn in Auburn Maine for a business trip. Lauren greeted me and was patient, kind and friendly. I ate a late dinner in the restaurant and had a great salad with a glass of wine. The waiter ran his tail off bc he was the only wait staff but not one of us were left to wait too long for anything. He was great! Rooms are clean, up to date and comfortable. All in all my three nights will be a comfortable stay.

Date of stay: May 2021
Trip type: Travelled on business
Thank 794leighc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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