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ekillam
Billerica, Massachusetts

Good basic hotel

3.0 of 5 bubblesReviewed Jul 13, 2022
Needed to spend one night in Maine to attend a family event. The staff at the hotel were very nice and helpful. The room was nice and clean. The common areas need upgrading. The breakfast was a typical free breakfast with pastries, cereal, microwavable breakfast sandwiches, coffee and juice. Fine for one or two nights, but not a place for a long stay.
Date of stay: July 2022
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RICHARD Nelson, General Manager at Quality Inn & Suites, responded to this review
Responded Aug 12, 2022
Dear Guest: Thank you very much for staying with us and also for your kind review. We are pleased that you found our staff to be nice and helpful and room nice and clean. We hope to see you again on your next trip to Auburn.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (142)
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Reviewed June 13, 2022

We stopped for 2 nights and the stay went without any issues
The hotel was clean and looks like it also undergoing some renovations
The layout is slightly strange where you actually check in at a different part of the hotel and then are told what part of the hotel you are staying in
Hotel was quiet and clean and was a good place for the room rate and location

Date of stay: June 2022
    • Location
    • Rooms
    • Service
Thank Mark R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RICHARD Nelson, General Manager at Quality Inn & Suites, responded to this reviewResponded June 16, 2022

Dear Guest: Thank you for staying with us. We are pleased that you found our hotel to be a good stop, clean and quiet. We hope to see you again on your next trip to the area. Safe Travels.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed April 12, 2022

Samantha is just absolutely great, she goes above and beyond for her guests and it shows. I work at a comfort inn in Connecticut and she was very accommodating to get us an early check in. The breakfast area was clean and alot of choices. Thank you again for everything.

Date of stay: April 2022
Trip type: Travelled with family
Thank jordinm951
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RICHARD Nelson, General Manager at Quality Inn & Suites, responded to this reviewResponded June 1, 2022

Dear Guest: Thank you for staying with us and also for your kind review. Yes....Samantha is a great employee and I am happy that you found our breakfast area to be cleaned many good choices. We hope to see you again soon

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed October 22, 2020 via mobile

Checked into hotel abs room is very outdated, went to room and room was infested with bugs!!! Terrible environment to subject guests to. For the price they charge you expect much better. Never staying here again!

Date of stay: October 2020
Trip type: Travelled with friends
Thank bethsZ4844QW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RICHARD Nelson, General Manager at Quality Inn & Suites, responded to this reviewResponded October 24, 2020

Dear Guest: Thank you for staying with us and also for taking the time to review your stay. We are sorry that your stay was not satisfactory. We do offer front desk service 24 hours a day and would of made every effort to switch you to another room. We do live in Maine and bugs are a way of life. We have a pest service treat the property weekly and will continue our efforts to stay " Bug Free"

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Reviewed October 9, 2020 via mobile

Our stay was brief, one night, and we were charged $170.00. It was my boyfriend, me and our dog. The room was a smoking room and it showed. For the money we paid we should have had a room that didnt have chunks of some foreign object on the walls, cigarette burns on the sink counter, , the shower has paint chipping off the walls IN the shower, there is a sheet and a fleece blanket on the bed, I need to remind everyone I paid $170.00 for this dive.I would never ever tell anyone to stay here, in fact I will go out of my way to tell friends to NOT stay.

Date of stay: October 2020
Trip type: Travelled with family
Thank lexannw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RICHARD Nelson, General Manager at Quality Inn & Suites, responded to this reviewResponded October 12, 2020

Dear Guest: Thank you for staying with us and also for your review. Your valuable feedback will assist us in making improvements where needed. We will be updating all guest rooms this fall as we convert to a Choice property.

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Reviewed February 23, 2020 via mobile

Front desk staff was not at all friendly and close to rude. Breakfast was a joke. They had some instant oatmeal and donuts. They don’t keep it stocked at all. I’ll look for something better next time we’re in the area.

Date of stay: February 2020
Trip type: Travelled on business
Thank beachlover102102
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RICHARD Nelson, General Manager at Quality Inn & Suites, responded to this reviewResponded February 24, 2020

Dear Guest: Thank you staying with us and also for your review. I am sorry that our Guest service was not what you would expect and that our breakfast did not please. We take great pride in our front desk service with on going training and I will share your review with our team to make them aware of your feelings. We do offer much more than oatmeal and donuts including biscuits with gravy...Fresh fruits....Yogurt....Bagels ....toast....muffins......and we re - stock over and over each morning. We hope you will try us again as we do our best to please our guests.

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