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“Best Hotel Experience Ever”
Review of White Elephant

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White Elephant
Ranked #6 of 14 Hotels in Nantucket
Certificate of Excellence
Reviewed 2 January 2012

There is not a better travel experience in the world than staying at the White Elephant anytime of the year. I have stayed at the finest hotels all around the world and nothing compares to the White Elephant. I first discovered this hotel about 7 years ago through a friend's recommendation. I now return every year and have upped my visits to twice a year. If I could make it more often, I would. The White Elephant takes care of every guest to the fullest extent. The rooms are wonderful and the staff is phenomenal. There isn't a bad room in the hotel. From the courtesy van rides to and from the ferry to restaurant recommendations to inside information on all things Nantucket, every person working at the White Elephant is there to help. If ever there is a problem, every member of the staff is there to fix it and make sure your visit is perfect. I am ready to book this year's visits and hope I can make it more than twice this year.

  • Stayed: October 2011, travelled with friends
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2  Thank Colo_Prosecutor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteElephant1, General Manager at White Elephant, responded to this reviewResponded 29 April 2012

Dear Colo_Prosecutor

Thank you for posting your review! It is nice to see that you are coming back yearly! We so appreciate that.

Please let me know when you come back to stay with us this year!

Sincerely,

Bettina Landt
General Manager

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301 - 307 of 458 reviews

Reviewed 30 December 2011

Our family went there for a 3 night stay just before the high season and are thinking about going back every year from now on. At the time our son was 4 months old and we had an amazing time. We had a very difficult time finding a place to stay with a child that young and were so glad we found The White Elephant. If you have an infant I wouldn't even consider anywhere else.

I could go on for days, but, I'll break it down into Pro's and Con's:

Pro's:
- They met us at the Ferry and ushered us directly to our hotel with no fuss
- When we got to our room they had a crib ready with a travel kit for babies, extra diapers and a stuffed elephant toy
- The rooms were awesome, very luxurious, we stayed in a Guest Suite on the first floor and it was perfect as it had
- Concierge was awesome and recommended the best places, the most amazing being this awesome sandwich shop about a mile up the hills into the residential neighborhood, just perfect.
- The entire staff was awesome for that matter, outstanding service.
- Room service food was excellent
- Location was great, walking distance to the main town and all the stores and dining.

Con's
- none
- maybe you could complain about the price during the high season, but, in the off season I felt we got our money's worth and then some.

I think you get the point, it was amazing. We'll be back again and again.

Room Tip: Get a Ground Floor Guest Suite, in the courtyard with the lounges, if you are traveling with a child...
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  • Stayed: May 2011, travelled with family
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1  Thank Learned_TravelParent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteElephant1, General Manager at White Elephant, responded to this reviewResponded 29 April 2012

Dear Learned_TravelParent

Thank you for posting your review of the White Elephant. I am happy to see that your travels with the little one were successful! It certainly can be daunting! Please let me know when you come back to stay with us!

Sincerely,

Bettina Landt
General Manager

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Reviewed 29 November 2011

My husband and I spent Thanksgiving and through the weekend on Nantucket, staying at the White Elephant. From the courtesy van driver Bartek meeting us at the Ferry, right through our greeting by Kelly at the front desk and all the service staff, especially Ramon in the dining room and the fun bartender, Celina, we felt welcomed. We've been to Nantucket many times over the past 35 years and we must say, this was one of the best visits ever! We hope to be fortunate enough to stay there again in the future and highly recommend the hotel. Happy Holidays, Pat & Bill.

  • Stayed: November 2011, travelled as a couple
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Thank Patricia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteElephant1, General Manager at White Elephant, responded to this reviewResponded 8 December 2011

Dear Patricia and Bill;

Thank you for sharing your Thanksgiving experience with others on Tripadvisor. We are so glad you enjoyed your visit and were able to experience the White Elephant and Nantucket during this magical time of year.

We hope you make it an annual visit!

Sincerely,

Bettina Landt
General Manager

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Reviewed 28 November 2011

Stayed here for three days over Thanksgiving, and most everything was fine.
Upon arrival at the ferry, however, the overwhelmed courtesy van driver had no room available for my wife and I in a way-too-small van, and when I asked him the distance to the hotel, he announced 10-15 minutes. Conveying no options and zero sympathy, this congenitally-sullen fellow proved entirely unhelpful, and so we hailed a taxi.
Check-in was perfect, ably handled by Kelly (a real gem, and a pro).) Food was great at Brant Grill on T'giving Day.
The early-morning, inattentive (and strange) attendant, by the way, could barely be disturbed from his internet surfing long enough to answer a question as to where one might secure coffee.
During our last night (we booked an upscale, harbor-view room), a family with children moved in above us, and our previous peace and quiet was turned on its head. Upon calling the front desk to report the running and jumping above us, the staffer indicated he was unaware children were in that room (?). At any rate, I questioned the judgment of domiciling children in a second floor room above a luxury suite, but he never conceded the point. The noise did stop, however. What did I get in return for the trouble? A baseball hat.
So, is the White Elephant world class? Let's put it this way: My own world-wide travel experience over many years would generously place this establishment in the B minus category.

Room Tip: Second floor, harbor-side, most desirable
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  • Stayed: November 2011, travelled as a couple
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1  Thank Clark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteElephant1, General Manager at White Elephant, responded to this reviewResponded 8 December 2011

Dear Clark H;

Thank you for sharing your observations on Tripadvisor. I am glad that you enjoyed your overall stay with us. Please accept our apologies for any missteps in picking you up at the ferry as well as in the manner our overnight clerk behaved.

We do hope to see you again in the future and we are glad that there were many things you enjoyed about your visit.

Sincerely,

Bettina Landt

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Reviewed 23 November 2011

We recently stayed at the White Elephant during our first trip to Nantucket. Despite the fact that it was low season, the service was still top notch. We were picked up in a courtesy van and were given some helpful island tips from the gentleman who picked us up. This gentleman, I think his name is Bartick (sp), was one of the highlights in a stand-out staff. he suggested that we rent a jeep and take it out to great point (which was the best part of the trip). When we got to the hotel, to our surprise we were upgraded to a suite. Everyone at the hotel was very pleasant and helpful. The room was very nice (comfortable and well decorated). The only minus of the entire stay was that the shower could have been cleaner, but this was easily overlooked as the rest of the room(s) were wonderful. In the same manner, why is it no one asks you at check out if everything was okay with your stay? We would have told them kindly about the shower, had they. The balcony overlooked the water which was stunning. The bed was very comfortable. The fact that it was a little slower part of the season added to the individualized attention we were paid. The hotel even gave us a take home bag, with cold waters and granola bars for the ferry ride back. We left stunned...and thinking that we would most definitely be returning sometime soon. Also, no need to rent a car, all shops and eateries were in walking distance to the hotel.

  • Stayed: November 2011, travelled as a couple
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Thank Rhodestraveled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteElephant1, General Manager at White Elephant, responded to this reviewResponded 26 November 2011

Dear Rhodestra...
Thank you for the wonderful review. I apologize for the shortcoming in cleanliness in the shower. It is certainly not the norm and we are re-grouting all of our bathrooms this winter, so any appearance issues should be resolved.
It is nice to hear about all the things you loved about your stay and we are looking forward to having you here again.

Sincerely,

Bettina Landt

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Reviewed 23 November 2011

It was really one of our best hotel experiences ever:

* courtesy shuttle from the ferry to the hotel (and back of course) even though you could really walk the distance (about 5 minutes)
* welcoming and polite personnel - and I am not talking about fake politeness but we really felt truly welcome and cared for
* very helpful in choosing dining places
* courtesy shuttle to places all over town (including awesome home made cookies the driver's wife delivered hot!)
* complimentary wine & cheese
* free DVD rentals
* ...

If you decide to go to Nantucket, I can only say that this is a place you should definitely consider for your travel planning. It is a little more expensive than other stays, but it is definitely worth the money!

Have a great stay!

Alexander & Yvonne

  • Stayed: October 2011, travelled as a couple
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3  Thank Galil3o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteElephant1, General Manager at White Elephant, responded to this reviewResponded 26 November 2011

Dear Galil3o;

Thank you for your wonderful review. I am glad you had such a nice time.

Sincerely,

Bettina Landt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2011

This was our first visit to Nantucket and probably won't be our last. My birthday get away was in November, but the weather couldn't have been nicer! The White Elephant was the perfect choice for our stay. We were upgraded to a harbor view suite, with a gas fireplace, king size bed and white wicker sitting area overlooking the harbor. The staff was wonderful from the van driver who met us at the ferry, to the front desk staff to the awesome bartender who helped get our favorite college football game on the TV while we waited for our room to be ready. The hotel is within walking distance of beautiful beaches, Brant Point light house and all the shops and restaurants in town. We also ate dinner at the on site Brant Point Grill and were not disappointed. The venison was amazing! The White Elephant has the perfect location (sunrise over the harbor was a nice treat) and their service is impeccable. We would highly recommend this hotel.

  • Stayed: November 2011, travelled as a couple
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1  Thank mrspoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about White Elephant

Address: 50 Easton St, PO Box 2580, Nantucket, MA 02554-2258
Phone Number:
Region: United States > Massachusetts > Nantucket
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites
Hotel Style:
#3 Spa Hotel in Nantucket
#3 Luxury Hotel in Nantucket
Price Range: $328 - $2,078 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — White Elephant 4.5*
Number of rooms: 64
Official Description (provided by the hotel):
The White Elephant has been an exclusive summertime retreat since the 1920s. The height of preppy New England elegance, this is the place where brides dream of being married and families come for generations. A stone's throw from the center of town, this 64-room island treasure has accommodations ranging from garden cottages to suites on the harbor. The hotel's mascot, a white elephant named Trunket, presides over its greener than green lawn. Set with plush lounge chairs, it overlooks bustling Nantucket Harbor and calm Children's Beach. Brant Point Grill serves up a famed Sunday brunch, with their signature Lobster Bloody Mary. ... more   less 
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Also Known As:
White Elephant Nantucket

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