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“Will stay elsewhere next time” 3 of 5 bubbles
Review of Holiday Inn Express Acme-Traverse City

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Holiday Inn Express Acme-Traverse City
Ranked #3 of 3 Hotels in Acme
Midland, Michigan
Level Contributor
237 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
“Will stay elsewhere next time”
3 of 5 bubbles Reviewed 2 April 2012

Upon check in with my sons' service animal the front desk clerk at first, did not notice her. But the form mentioned "no pets" I mentioned to her that we did have the service dog, and mentioned that she wasn't a pet. Her first response was to "ask for her papers". She told us that the manager told her that she was supposed to do this. This is against the law, service dog owners are not required to present "papers" what we did give her was a copy of the laws which we carry in the dog's vest. She politely asked for them to make a copy, we gave them to her and I assume she did. This in and of itself was not a bad thing. The following monring, I came down to the lobby, it was a little earlier than the scheduled breakfast time, but I could smell food in the hallway. Noting that the hotel was full with hockey players, we wanted to get down there before it was too busy ( noth their fault at all, but I know how a bunch of teenage hockey players can eat!) As I got there, I noticed the lights were off. A large, sloppily dressed man was making himself some pancakes. He mentioned that the woman who does the breakfast was late and she would be in soon. He took HIS breakfast and scurried off to the back room. It would seem that if there was enough for HIM, he could have at least started the coffee, turned on the juice machine, maybe even put out some fruit. But he had his, and everyone else could just wait. Sad, I'm a gold member, travel to the area frequently and will stay elsewhere.

  • Stayed January 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank michigander311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Acme-Traverse City, responded to this review, 6 May 2012
michigander311,

Thank you for your review regarding your recent stay. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Ben J
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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155 reviews from our community

Traveller rating
    45
    68
    31
    6
    5
See reviews for
39
51
7
40
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Grand Rapids, Michigan
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 26 March 2012

was slightly disappointed by our stay here. the front desk did nothing to go out of their way in terms of service, seemed annoyed to be checking us in and our questions about the area/ammenities. The second floor was closed due to remodeling, and the third floor where we stayed smelled heavily of paint fumes. The beds were uncomfortable and the room was extremely "standard" With the rates they have, I would recommend staying at one of the other beautiful traverse city hotels.

  • Stayed March 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank simply07sarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Acme-Traverse City, responded to this review, 26 April 2012
Dear simply07sarah,

Thank you for your review . I am sorry to hear that you did not find our hotel to your satisfaction, We try to keep the renovation smells to a minimum to have as little impact on guests as possible. I am sorry the paint smell was bothersome. Perhaps you can give us another chance when the reno is complete. Best wishes for future travels.

Katie J
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Troy, Michigan
Level Contributor
105 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 21 March 2012

A very pleasant property on the east side of Traverse City. Convenient to the Turtle Creek Casino, and points east. Service and accomodations are very nice. They do run a water softener, so expect a slimy feel and taste to the water here.

  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sailorjeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peoria, Illinois
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 14 January 2012

Nice quiet place just outside of Travers City. Nice staff, good sized rooms all though could use some updating but overall not bad. Would stay there again.

  • Stayed December 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MWR4114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eden Prairie, Minnesota
Level Contributor
71 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 5 January 2012

Clean! The most important thing on my list! Great location. Just a couple miles from the hub-bub of Traverse City. In the main lobby, there's a cozy little living room space with a fire. Great place to read! The beds are very comfortable and we slept great. There is a free breakfast but it's all very processed and tasteless. There are many good breakfast choices in town though. Great view of the lake. Would definitely recommend and would definitely stay here again.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank YAYcamping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pendleton
Level Contributor
166 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 bubbles Reviewed 30 October 2011

Upon check in, I was given a room on the 2nd floor but when I asked to be moved to the 3rd, it was easily accommodated. Breakfast was ok the first 2 mornings. A late start and a too early start on day 3 &4, did not have breakfast. The beds are a little bit on the too firm side. By the 3rd night my hip hurt from what felt like the mattress springs. A very rambunctious young hockey team seemed to control the hotel the last evening. After a call and walk down to the front desk withinn 30 minutes, the front desk was able to get a hold of a coach to stop the running & yelling. To my surprise at check out, 2 nights had been over charged at 70.00 per night. After a talk withe the employee in charge the rates were adjusted. (my rates had not been verbally reviewed with me at check in, or I could have compared to my email confirmation). They did make all things right.

  • Stayed October 2011
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Misty A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Rapids, MI
Level Contributor
59 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 28 October 2011

Stayed 2 nights for work. Best reasonably priced option. Did have a major wireless outage the first night, which took too long to fix, but otherwise OK. Nice rooms. Spacious. Great hot breakfast.

  • Stayed October 2011
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MarkAW-GRMI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Acme-Traverse City

Property: Holiday Inn Express Acme-Traverse City
Address: 3536 Mount Hope Road, PO Box 177, Acme, MI 49610
Phone Number:
Region: United States > Michigan > Grand Traverse County > Acme
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Acme
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Acme-Traverse City 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Located just 5 miles from Cherry Capital Airport and Downtown Traverse City, the Holiday Inn Express Hotel & Suites of Traverse City is your best choice in Traverse City. You ll find the things that are most important whether you re here for business or pleasure. Whether you re coming to Traverse City for business or just for fun, your room at the Holiday Inn Express Hotel & Suites of Traverse City is your personal retreat. Amenities such as high-speed internet, plush towels, and luxurious bedding mean every night is a great night. And start each great day with our Express Start Hot breakfast as well as our 24 hour coffee service. You can take a dip in our recently re-surfaced indoor pool and spa, as well as enjoy our workout room with a spectacular view of our countryside. And when it s time to dine you can choose from an eclectic group of area restaurants. The best of Traverse City is waiting for you at the Holiday Inn Express Hotel & Suites of Traverse City. ... more   less 
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Also Known As:
Holiday Inn Express Acme-Traverse City Hotel Acme
Holiday Inn Acme
Acme Holiday Inn
Holiday Inn Express Acme-Traverse City Grand Traverse County

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