Upon check in with my sons' service animal the front desk clerk at first, did not notice her. But the form mentioned "no pets" I mentioned to her that we did have the service dog, and mentioned that she wasn't a pet. Her first response was to "ask for her papers". She told us that the manager told her that she was supposed to do this. This is against the law, service dog owners are not required to present "papers" what we did give her was a copy of the laws which we carry in the dog's vest. She politely asked for them to make a copy, we gave them to her and I assume she did. This in and of itself was not a bad thing. The following monring, I came down to the lobby, it was a little earlier than the scheduled breakfast time, but I could smell food in the hallway. Noting that the hotel was full with hockey players, we wanted to get down there before it was too busy ( noth their fault at all, but I know how a bunch of teenage hockey players can eat!) As I got there, I noticed the lights were off. A large, sloppily dressed man was making himself some pancakes. He mentioned that the woman who does the breakfast was late and she would be in soon. He took HIS breakfast and scurried off to the back room. It would seem that if there was enough for HIM, he could have at least started the coffee, turned on the juice machine, maybe even put out some fruit. But he had his, and everyone else could just wait. Sad, I'm a gold member, travel to the area frequently and will stay elsewhere.
- Official Description (provided by the hotel):
- Located just 5 miles from Cherry Capital Airport and Downtown Traverse City, the Holiday Inn Express Hotel & Suites of Traverse City is your best choice in Traverse City. You ll find the things that are most important whether you re here for business or pleasure. Whether you re coming to Traverse City for business or just for fun, your room at the Holiday Inn Express Hotel & Suites of Traverse City is your personal retreat. Amenities such as high-speed internet, plush towels, and luxurious bedding mean every night is a great night. And start each great day with our Express Start Hot breakfast as well as our 24 hour coffee service. You can take a dip in our recently re-surfaced indoor pool and spa, as well as enjoy our workout room with a spectacular view of our countryside. And when it s time to dine you can choose from an eclectic group of area restaurants. The best of Traverse City is waiting for you at the Holiday Inn Express Hotel & Suites of Traverse City. ... more less
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- Also Known As:
- Holiday Inn Express Acme-Traverse City Hotel Acme
- Holiday Inn Acme
- Acme Holiday Inn
- Holiday Inn Express Acme-Traverse City Grand Traverse County