the room was great. beds comfy. bathrooms large. kitchen stocked with essentials (note coffee made in percolator, not usual coffee maker. they leave fresh bottles of water each day.
they ask that if you want to conserve energy and help the planet (which i do) to only put the towels you want to change in the bathtub, otherwise they will leave the ones you are using. did that, but every day they changed the towels! just not necessary and wasteful.
they do not have a concierge which usually is quite helpful. they rely on a travel agency in the hotel itself to book taxis, arrange tours (only with their agency), and ask questions. the folks there were unbelievably incompetent, ineffective and a waste of time. they knew nothing about their own tours, let alone any other questions we may have asked. best thing about the agency was one of the drivers josue, but he is on night duty and not available during the day.
without a concierge, the hotel should be leaving the local magazine in each room, even a flyer about what the hotel has to offer, but none of that info is readily available.
don't get me wrong. my friend and i enjoyed the hotel immensely. it's beautiful, surrounded by volcanoes, lush greenery growing on the property. sculptures in the garden, but i think they are still learning about the tourism trade and customer satisfaction.More
- Free Wifi
- Breakfast included