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“Riad-style in Antigua” 4 of 5 bubbles
Review of Casa Encantada

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Casa Encantada
Ranked #9 of 82 Hotels in Antigua
Certificate of Excellence
GreenLeadersBronze level
East Anglia
Level Contributor
136 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
“Riad-style in Antigua”
4 of 5 bubbles Reviewed 2 March 2012

We got an excellent deal on this boutique hotel from Lastminute.com. I doubt we would have booked at the highish regular rack rate. But it’s a jewel of a place and we liked it a lot – it has very much the colonial private house feel. And we didn’t have any of the issues which have cropped up in earlier TA reviews. It is indeed five longish blocks from the centre, and more from the restaurants over the other side by the arch. But it’s still only ten-fifteen minutes, and seemed a well-lit and perfectly safe stroll to us. It was very quiet at night, even though our room was right on the street. And the room was actually large with a modern electronic room safe which worked fine. As for overall security the locked main door and buzzer entry is reassuring. Bed, bathroom, hot water (eventually) were all impeccable; in fact the linen, toiletries etc. were the best we saw in Guatemala. TV (even BBC World!) and wi-fi worked well. We weren’t able to sample the much-praised breakfast as we had very early starts on both our mornings there. We asked for substitute box breakfasts, and frankly at this class of hotel they could have made a bit more effort (just a brown bag with a Coca-Cola, a tired banana and a soggy cheese roll – not much to climb a volcano on!). Which cost them a fifth star.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michael424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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243 reviews from our community

Traveller rating
    186
    43
    11
    3
    0
See reviews for
35
132
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14
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Santa Monica, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 12 December 2011

My husband and I stayed here for New Year's Eve in 2010. It didn't disappoint. Although our room was tiny, it was lovely and the atmosphere of the terrace and main rooms were cozy and classic. Breakfast was delicious and there is nothing better than eating a traditional Guatemalan meal with a view of the surrounding volcanoes. They invited their guests to share a champagne toast with them on New Year's Eve which was a nice gesture, and the staff was always accommodating. We highly recommend this intimate hotel if you want to stay away from the hustle and bustle of the main square.

  • Stayed January 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Lauren T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hereford, Arizona
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 10 December 2011

We stayed four nights at Casa Encatada, a small hotel situated five blocks from the main plaza. It was a little further out than we felt comfortable with as far as walking to and from the plaza at night. The hotel is beautiful although very small - our room was really tiny, and we could not move around without bumping our elbows on the walls! For one night that would have been OK but we ended up feeling cramped. We recommend travelers choose one of the larger rooms if staying longer. The sheets and pillows were excellent however our bed was really hard and not very comfortable for us. The breakfasts were very good, with the coffee being the best we had during our entire visit to Guatemala! An issue we had with the hotel was that for our entire stay, we did not have the use of our room safe. Apparently the owner is the only person who has acccess to them, probably a good thing. But she was never there at the same time we were and the hotel staff did not have a way of opening ours up so we could use it. Without these issues we would have rated this hotel excellent since overall it really is a very nice hotel.

  • Stayed November 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank AlanCat_c22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
39 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 8 December 2011

This charming hotel has a real home feel with open fires and cozy beds out of a storybook tale. A lovely garden and breath taking views of the volcanos from the terrace. Hotel is in a nice quiet part of town within distance of everything closed to the museum, Church and ruins of San Francisco.The staff and service were great during our stay. I was stranded in Antigua with my daughters after a tour operator never showed. I tried a couple of different posadas near by but all did not open the door even though it was pouring and we were soaked. Casa Encantada not only open their doors but also helped us get transportation that was realiable. It's a luxury hotel so not really suited for small children.

  • Stayed January 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Eluvs2travel_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 8 December 2011

Beautiful guest house, lovely staff. Fabulous value and a great breakfast. Quiet and safe area only a couple of minutes walk from the main square. Definitely stay here again if I came to Antigua

  • Stayed November 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 15 November 2011

I can't say enough about this beautiful property. The authentic decor and ambience was very much appreciated! Right when you enter the property, you are greeted by a lovely pool and fountain nestled in a garden. So quaint and romantic! I wouldn't want to stay anywhere else. Also, stayed in the suite and it was beautiful!

The breakfast included with the stay is so delicious, overlooking the scenic views of the surrounding volcanoes while sipping coffee is an unforgettable experience.

Room Tip: Next time we would love to stay in the room that you need to walk over stones on water to reach!
See more room tips
  • Stayed March 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank travelkate11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 10 November 2011

This was my first time to Guatemala and I stayed three nights at the hotel.

I arrived after 10pm and the staff were ready to greet me. 2 bottles of water were ready in my room - and they were free!

The room was very tidy and delightfully decorated. The bed was extremely comfortable and big! My room was on the ground floor with the windows on the street but there were wooden shutters to keep the light out.

The hotel is located on a quiet street, right next to the Xamora Language school - which I attended for a few days to learn Spanish. Centre of Antigua is literally 3 minutes walk away.

Breakfast is served on an open top floor with views of surrounding Volcanoes. Absolutely stunning indeed! The breakfast was good too, there pancakes were great!

The hotel is very safe and has large wooden gates with a peep hole. The gate is always locked but staff are always present to let you in and out 24/7. The staff were very helpful,even when I needed some clothers drying from a monsoon storm or a taxi needed to head off into the unknown.

The safe in my room was not working but they fixed it with half an hour. I had no problems with the safe after that.

I recommend this hotel. It is cheap for the luxurious feel it provides. It is not a very large hotel, like the Casa Santo Domingo, but it is really great value for money.

Only downside, but this is common with all the hotels I went to Guatemala, save the Casa Santo Domingo, is that you have to be in the recpetion area for WiFi to work properly.

Go to this hotel!

  • Stayed August 2011, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MatthewESQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Encantada

Property: Casa Encantada
Address: 9a Calle Poniente y 4a Avenida sur Esquina # 1, Antigua 03001, Guatemala
Phone Number:
Region: Guatemala > Sacatepequez Department > Antigua
Amenities:
Free Breakfast Swimming Pool Airport Transportation
Hotel Style:
#4 Romantic Hotel in Antigua
#5 Luxury Hotel in Antigua
#6 Green Hotel in Antigua
#11 Business Hotel in Antigua
#13 Family Hotel in Antigua
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Casa Encantada 4*
Number of rooms: 10
Official Description (provided by the hotel):
Casa Encantada is Antigua's newest boutique hotel and exemplifies a small, elegant, understated hotel with the utmost in comfort and personal service. For the convenience of the international traveler, members of the staff are fluent in English, French and Spanish. Located in the historic city of Antigua, Casa Encantada features nine individually decorated guest rooms and a magnificent terrace suite. The breakfast-terrace and bar overlook the flowering gardens and private pool, which are nestled in a courtyard amidst hanging bougainvillea and towering shade trees. ... more   less 
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Also Known As:
Casa Encantada Antigua Guatemala
Casa Encantada Hotel Antigua Guatemala

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