Booked our rooms, for 4 nights, 5 months in advance on another site, requesting a balcony and assumed as we had children we would get a pool view. Sadly not, apparently you have to request this at the time of booking. I have stayed here before and we didn't do that last time.
The rooms we were offered, with balconies, overlooked a huge development site for 4 large apartment buildings, dust everywhere and one room reeked of cigarettes.
I had to complain twice to get our rooms changed, was told initially that they were fully booked but booking site said otherwise so eventually they did swap our rooms.
Free Wi-Fi - signal was good
Free parking - great
Entry into aqua park - great discount from 15 BGN to 5! Free beds around children's pool, others only 2 BGN
Plovdiv - short taxi ride for 5 BGN, bargain and a must.
Bowling - still not open
Restaurant - good breakfast but attached to pool park so closes at 6.30pm
No evening bar or entertainment either
Never found the games room or Casino
No smoking rooms in same corridor as smoking
Paper thin walls between rooms, heard everything from snoring to crying
Finally, what really makes a good hotel are the staff. The cleaners were efficient, all staff in the restaurant were lovely but the Reception teams customer service was very hit and miss.
- Free Wifi
- Breakfast included