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“Worst experience ever in a hotel.”
1 of 5 bubbles Review of Plaza Hotel

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Plaza Hotel
Ranked #22 of 38 Hotels in Alexandria
Cairo, Egypt
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Worst experience ever in a hotel.”
1 of 5 bubbles Reviewed 13 November 2011

The main problem was the management. The facility has issues but is not bad, per se. They claim to be a four star hotel, but once you're out of the lobby it smells like a Motel 6 and is only marginally nicer. For $130 a night you can do better. And you should.

After two phone calls to check the price, stating clearly that my wife and I had a nine- and a seven-year-old, an employee named Hesham accepted my reservation for three "double rooms" and promised additional beds for two children per room. (A 4th couple with two young children added a separate reservation.) The price he quoted me was $130 -- not a lot of money, but certainly more than this place was worth.

When we arrived, they gave us a tiny room with two single beds pushed together - no additional beds - and told me that was what we had reserved. The room was so small that one spare bed would not fit, much less two. At first, Hesham himself actually denied that I had ever mentioned having children, but my wife had been right beside me when I made both phone calls.

Then they offered to move us to room that would accommodate one roll-away bed -- for which they tried to charge us an additional 60LE. We said we should not be asked to pay for the beds, and a very nice woman named Nermin -- the Customer Relations person and perhaps the only understanding and communicative person with whom we dealt -- agreed not to charge us. Satisfied that things had been cleared up, our group went to lunch while they transferred our luggage to the new rooms.

It turned out things were not cleared up, and Nermin's offer was a moot point anyway, because they only had one roll-away bed in the whole hotel, and there were four families with children in our group. They offered cribs for my seven- and nine-ًyear-old. CRIBS, as if that would work. We rationally explained that cribs were not an option.

They would not put us in rooms with two double beds, saying the rooms were "blocked off" or reserved for guests who would be coming later -- which was a complete falsehood. A total of 32 rooms were booked out of over 100 according to the register the following morning.

The very unpleasant assistant manager, Amr Shebl (who looked to be about 22 but acted as if he were 12) and Hesham (the man with whom I made the reservations who started the mess) were particularly petulant and refused to acknowledge their error, even in the face of Nermin's, acknowledgment of Hesham's mistake and her admission that she had subsequently promised us beds which the hotel ultimately could not deliver. The scene grew increasingly uncomfortable as the two men became unprofessional and personally insulting.

[Full disclosure: At this point I was equally unpleasant. With no option for a refund, not enough beds for the four of us, and not being willing to rectify the situation even though the hotel was at least two-thirds empty, I lost my cool.]

We asked for our money back and told them we would find different place to stay, however, they would not refund our money since we didn't leave immediately after seeing the room for the first time. (We should never have listened when they said they would fix things, apparently.) Instead, they offered a 50% refund if we left within the hour, but our group agreed on principle not to pay $65 each for nothing.

I was never allowed to speak to the manager, though Plaza personnel ostensibly relayed my requests to him on two separate occasions - the first time I was asked to wait, and I waited for him to no avail; the second time they said he didn't speak English. I suggested they could translate, but he never came to speak to me. I find it funny (in a pathetic way) to see that he wrote back on this site to a previous reviewer, in English.

The owner was equally unavailable and/or unconcerned.

That night, my son slept on a "bed" of two armchairs and a desk chair, as the hotel remained 2/3 empty all night long.

I have never experienced such a shameful display in any service industry establishment as I did from the management of the Plaza Hotel of Alexandria that night.

Other points to note about our one-night stay at the Plaza Hotel:

1. The elevator got stuck between floors, and after several very uncomfortable minutes, they had to completely shut off the power to the elevator, lights and all, to get it going again.
2. The traffic noise coming through the closed balcony door was horrendous.
3. The toilet wouldn't flush - twice - and needed to be fixed.
4. One couple in our party complained of cockroaches in their room.
5. Nermin kindly sent us two plastic toys for my Kids, two Plaza hotel calendars, a free bottle of water and four pieces of fruit by way of apology -- a nice gesture that fell far short of making the stay anywhere near pleasant. She must stay quite busy trying to placate unsatisfied customers.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank CairoBeau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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77 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Dhaka City, Bangladesh
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed 8 May 2011

The hotel, athough awarded 4 stars by the Ministry of Tourism in Egypt, does not even deserve 3 stars! The bed sheets and blankets had stains on them, there were traces of HAIR on the bed and pillow!!! The bathroom was small with poor amenities.

Although the hotel staff were helpful and tried to persuade us to stay by upgrading us to the best room they had in the hotel...unfortunately, the rooms only got bigger...but no better!! After a couple of hours of struggling to adjust, we checked out that very evening and checked ourselves into Sheraton Alexandria which was heaven compared to this hell-hole!

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mehreen_shan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Alexandria hotels

Cairo, Egypt
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 27 February 2011

just few words to discribe the trial of getting in
i went there with my wife for a day use
they asked for the IDs and the proof of marige
i had the IDs and a temporary proof of marige until the permenet one releaed
they refused to let us in and they day was lost
don't go there until you have kids to prove that you are married to the woman with you :D
ah , its not clean at all but the location is great

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank A_Mazen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karim-Kattara, Front Office Manager at Plaza Hotel, responded to this review, 13 April 2011
Dear Mr. Mazen,

Firstly, I would like to appologize for the regretful incident which occured in our hotel. The mere fact that you left dissatisfied means we failed at our mission.

My late response was due several circumstances which occured recently. However, I would like to inform you that having a marriage certificate is required by the police authorities not by the hotel management. A hotel may be fined significant amounts if it does not comply with these procedures.

I'm also shocked you have labelled our hotel poor on the cleanliness, room and sleep quality categories, especially since you haven't checked in. I invite you to try a stay in one of our rooms and I'm confident you would change your mind then.

Thank you for your comment and I hope to see you soon at your hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
genova
1 review
5 of 5 bubbles Reviewed 18 January 2011

very kind service always concerned to make relaxing our staying.
room was cleaned and had a suggestive view of the sea from the window.
food was good especially fish dishes.
only thing i missed was italian aspresso coffee but for few days i can resist!

  • Stayed January 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank ranieGenova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria, Egypt
1 review
4 of 5 bubbles Reviewed 10 January 2011

The Plaza Hotel is in a great location on the Corniche. There is a large mall very handy to the hotel (only 3 minutes walk away) which has all facilities such as banks, food court etc and which are all handy for travellers. All rooms have a sea view. Our rooms were on the sixth floor and provided views of the beach opposite, which is currently being restored. Our rooms were comfortable and all staff were very friendly and helpful. English was no problem. The hotel is also currently renovating and will soon be able to offer even better conditions for guests.
The rooms at the very front have the best view of the beach and Corniche but can be noisy. Choose a room at the back - these still have a limited view of the same beach but are quieter.

  • Stayed January 2011, travelled with friends
    • Value
    • Location
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Helpful?
Thank Kerrmie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
1 review
4 of 5 bubbles Reviewed 28 December 2010

I am impressed of the excellent hotel service ,clean and comfortable room ,friendly staff and delicious breakfast.By the way the price is very reasonable.
Me and my family ,we had great Holiday in Plaza

  • Stayed December 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Valeri342001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK but heart in Greece
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 17 October 2010

Hotel Plaza is conveniently situated on the Corniche, so sea view and easy to get to main attractions. The downside is the terrible incessant traffic noise, but as long as you have earplugs for sleeping, this hotel can't be beaten for good value and warm, friendly service. If anything isn't right with the room, ask to be moved; and it's done with good will and care. Breakfasts are good; and restaurant is more than acceptable. Hotel is right next to a karge shopping mall abd Starbuck's, ATMs etc.

  • Stayed October 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mujum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Plaza Hotel

Property: Plaza Hotel
Address: 394 El Gueish Ave. | Zizinia, Alexandria 21599, Egypt
Region: Egypt > Alexandria Governorate > Alexandria
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service
Hotel Style:
#16 Luxury Hotel in Alexandria
Price Range (Based on Average Rates): $
Hotel Class:4 star — Plaza Hotel 4*
Number of rooms: 180
Reservation Options:
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Also Known As:
Plaza Hotel Alexandria

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