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“Just come here in summertime ”
Review of Riadh Palms Hotel

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Riadh Palms Hotel
Ranked #10 of 36 Hotels in Sousse
Reviewed 4 May 2017 via mobile

I know that the title sounds silly but it so true. Summertime the hotel is great! Good rooms, not small, big as a hotel itself, nice bar, food not that good to be honest and not a big choice. Staff i didn't like to be honest so don't expect something special, other hotels in sousse have better once to be honest. The Pool very nice, not too small , the atmosphere quite nice... DON'T go here in September, it's full of perverts (old men and women) and this is based on my own experience. June July and August its perfect for families and friends but the months after, just take care and keep your kids near you.

Stayed: September 2016, travelled with family
Thank Amin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Guest Relations Manager at Riadh Palms Hotel, responded to this reviewResponded 6 May 2017

Thank you for your positive review and for taking the time to give us your impressions. Hotel Riadh Palms team is working hard to provide a memorable experience to all our guests. Your recognition encourage us to continue this effort. We hope to see you soon among us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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15 - 21 of 2,649 reviews

Reviewed 4 May 2017

I was at the Riadh Palms in April 2017.
I enjoyed it. Pool, Plage, restaurant is always clean. The food in the restaurant was delicious and there was a lot of it.
Animation also coped with its work. The guys entertained us from 10:00 to evening. Confused chief of the animation. He didn't communicate with the guests, didn't even say hello. Went with a displeased face.
The view from the room was on the sea! Kind of awesome! I recommend this hotel and want to go back in September.

  • Stayed: April 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Екатерина Д
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Guest Relations Manager at Riadh Palms Hotel, responded to this reviewResponded 6 May 2017

Thank you for your positive review and for taking the time to give us your impressions. Hotel Riadh Palms team is working hard to provide a memorable experience to all our guests. Your recognition encourage us to continue this effort. We hope to see you soon among us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2017 via mobile

To be honest this is one the best hotels in sousse. Huge pool , straight on the beach and great location.
Probably my 10th visit here ( lost counting)
Very nice seaview room as always.
Thank you achref and all the staff.

Stayed: April 2017, travelled solo
Thank gudboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Guest Relations Manager at Riadh Palms Hotel, responded to this reviewResponded 3 May 2017

Thank you for your positive review and for taking the time to give us your impressions. Hotel Riadh Palms team is working hard to provide a memorable experience to all our guests. Your recognition encourage us to continue this effort. We hope to see you soon among us.

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Reviewed 24 April 2017 via mobile

We've never been in Tunesia before and we booked our trip quit spontaneously but there's really nothing to regret!

The hotel was huge, clean, with a very beautiful beach, good and varied food, even for Vegetarians like us and the whole team was polite, friendly and respectful.

A special thank you to one of the animators, Mohammed, he helped us on our first night with the WiFi connection because we were completely overstrained, even if it wasn't that complicated.

All of the Animators did their job very well, we never felt borred - even while playing 'Darts.'

:) :) :)

Nataly & Sharon

Stayed: April 2017, travelled with friends
1  Thank Sharon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Guest Relations Manager at Riadh Palms Hotel, responded to this reviewResponded 25 April 2017

Thank you for your positive review and for taking the time to give us your impressions. Hotel Riadh Palms team is working hard to provide a memorable experience to all our guests. Your recognition encourage us to continue this effort. We hope to see you soon among us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2017 via mobile

If any one looking for half descent service then avoid this resort. Even during busy period only one staff at the check in counter who is multi tasking from answering telephone to responding guests queries, checking in guests etc. Took us nearly an hour to check in. Booked in for 2 family of 13 people. Initially split us in 3 group. 1 group on 4th floor, another on 9th and 3 children on next building despite making request to put us all together on same floor . After refusing to allow 3 children on their own they allocated 2 room on 4th and 2 on 9th floor.

On the booking confirmation paper it cleary says they accept amex, visa and master card. Having paid the deposit with amex wanted to pay remaining balance with same amex but first was told amex cant be accepted due to a fault on the machine then told hotel dont accept amex & insisting to pay cash. Upon arriving in the room found out tv and only free socket wasnt working. After informing the person at the check in counter & requesting for it to be fixed asap in order to charge my mobile was told some one will come and fix it straightway but no one came until next event despite several reminder.
Worst part is when a camplaint is made staff just ignore, dont even a knowledge.

Used towels are collected each morning about 8 or 9 but not returned until later afternoon.

Stayed: April 2017, travelled with family
3  Thank ashuka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Guest Relations Manager at Riadh Palms Hotel, responded to this reviewResponded 3 April 2017

We apologize for any inconvenience you may have felt during your stay. All the hotel staff is working hard in order to offer a pleasant stay to all our guests. We take your comments seriously and we will make the necessary adjustments.we would like to inform you that we are working with GAMO, which an integrated maintenance system that allows us to make all the repairs in a fast and efficient way. We regret the delay that occured in the operation you requested. We assure you that we will do our investigation sothat this event will not happen again.

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Reviewed 22 March 2017

We returned home yesterday after a wonderful 10 day break at this hotel. The staff are amazing friendly and hard working and the hotel was immaculately clean. Situated right on the beach with beautiful ground and plenty of sunbeds. What we found very impressive was although out of season and hotel quite, there certainly wasn't any shortage of staff. A full team of Animation which were superb bunch of hard working boys. They kept us busy with activities all day long, Streaching, French boules, water gym, etc. In the Evening they done some really good dancing shows, so well done Medo, Mario, Shaggy, Mimo, David and Diego. Also to DJ Smiler which kept us entertained to 2.30 in the morning with his disco at the nightclub. We were very impressed by the free trip put on for us into Kantoui for Tunisian independence day, a free bus boat trip carnival and food. Well done Riadh Palms. Food was always hot and a good choice not to everyones taste but always found something to eat. I could imagine in high season this would get very crowded. I would of given this hotel another star if it wasn't for the lack of stilled water at the hotel. We don't like the sparkling water which is given away in a bottle behind the bar. The only stilled water is through a tap at the bar. The lighting in the room wasn't good either. But nothing to stop us returning to this wonderful hotel soon.

  • Stayed: March 2017, travelled with family
    • Value
    • Cleanliness
    • Service
3  Thank eyeliner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Guest Relations Manager at Riadh Palms Hotel, responded to this reviewResponded 23 March 2017

Thank you for your positive review and for taking the time to give us your impressions. Hotel Riadh Palms team is working hard to provide a memorable experience to all our guests. Your recognition encourage us to continue this effort. We hope to see you soon among us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2017 via mobile

Really really enjoyed my stay here, staff were lovley and entertainment team were amazing. There is a nightclub in the hotel which was great fun. Security guards stood on the beach to stop people trying to sell you things and made to feel really safe. Hotel was really nice, food was great, shops around the hotel and one in the hotel. Pool was lovely and gym on site.
Overall fab holiday and fab hotel

Stayed: April 2016, travelled as a couple
2  Thank Kirsty G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Guest Relations Manager at Riadh Palms Hotel, responded to this reviewResponded 23 February 2017

Thank you for your positive review and for taking the time to give us your impressions. Hotel Riadh Palms team is working hard to provide a memorable experience to all our guests. Your recognition encourage us to continue this effort. We hope to see you soon among us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Riadh Palms Hotel

Address: Avenue du 14 Janvier, Sousse 4000, Tunisia
Region: Tunisia > Sousse Governorate > Sousse
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Sousse
#7 Spa Hotel in Sousse
#8 On the Beach Hotel in Sousse
#8 Luxury Hotel in Sousse
Price Range: $46 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Riadh Palms Hotel 4*
Number of rooms: 650
Official Description (provided by the hotel):
Set among a realm of palm trees right on the edge of the most beautiful beaches in Tunisia, the Riadh Palms is located at the heart of Sousse. It is a 4 star-hotel where tradition, luxury and technology all come together to create a relaxed atmosphere.In order to make the most out of your holiday, many services and facilities are at your reach: a heated indoor pool and a large exterior pool, a sauna, a fitness center, a Spa center, a beauty salon, restaurants, bars with one near the pool & beach, a snack bar, a coffee and tea lounge, a night-club and a shopping gallery. ... more   less 
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Also Known As:
Riadh Palms Sousse
Riadh Palms Tunisia

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