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“More objects d'art than you can count”
Review of Satri House

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Satri House
Ranked #9 of 68 Hotels in Luang Prabang
Certificate of Excellence
Reviewed 17 March 2012

Great grounds. Fab food. Completely covered in artwork. Could not count them all in our suite! Suite however quite strange the liv rm was separate. You had to exit room, lock it and go next door to non private space...we never used it. WIFI was very limited and slow. 10 minute walk to start of main area. I would take tuk tuk to far end of town and work back. As great as it was I would stay along small river on backside of old town that was best part of town quiet but one block from action

Room Tip: Don't pay extra for suite
  • Stayed: January 2012, travelled as a couple
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Thank Sfrh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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370 - 376 of 568 reviews

Reviewed 16 March 2012

We were surprised at how close we were to just about everything. Location was perfect, so central -- night market, fresh market, currency exchange, good restaurants, temples, the river....

I enjoyed the quietness of the hotel with the lush gardens. Having a library with all sorts of magazines and books was a marvel idea. The rooms were fairly large. Not everyone in the staff was proficient in English though, but they were very polite and trying their best. I must make special mention of a young gentleman named Domingo, who went out of his way to address all our group's needs and concerns.

I enjoyed our overall stay at Satri House and would recommend it to others.

I would have liked in-room coffee/tea service.

Because of the ponds in the premises I noticed mosquitoes but fortunately, I was never bitten.

  • Stayed: March 2012, travelled with friends
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1  Thank milfloresdemanila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2012

Beautiful and exquisitely appointed property. Large and warmly decorated rooms. Well manicured grounds. However, the service provided just isn't what I have come to know as the standard for a Relais & Chateaux. The staff are lovely but they do not speak English for the most part (yes, I know I am in Lao) and it makes it very difficult to score points for service when simple requests are not understood -- at all. The manager and the restaurant supervisor are working to address a recognized gap and were very helpful in doing the extra to make our experience pleasant (much appreciated) but the staffing issues do need to be addressed to meet the expectations for a Relais & Chateaux and the price that goes along with that.

  • Stayed: March 2012
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2  Thank luv2travelthree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2012

We stayed in satri house for 8 nights end of feb 2012. The hotel and grounds are absolutely immaculate and our room which was a junior suite was huge with a seperate toilet and bathroom and huge shower down 3 other steps that was almost another room. We had a twin room as requested and the twin beds do not have mosquito nets so I voiced my concerns to manager and he immediately offered to upgrade us to the satri house suite when it became available the next day. He said that he would make the housekeeping staff aware that they needed to spray our room thoroughly on the first night so that we didnt get bitten and sure enough there was not a single mosquito still alive when we went to bed. We liked our room so much that we stayed in that one rather than move and the room was sprayed every night so in the whole holiday I didnt get a single bite.
The pool areas and gardens were beautiful and were swept and cleaned several times a day. The restaurant was lovely and we had huge fresh breakfasts every morning.
Our room was made impecibly every day and fresh water bottles and sweet treats were placed beside our bed every night. The staff were hard working and very polite and gracious. They went out of their way to be helpful and their english language was very good. One of the managers, 'Keo', really spent a lot of time making sure that our holiday was care free and he really deserves a special mention for being a truely wonderful person and a great asset to Relais chateaux. The location was excellent, just a 10 minute walk to centre of town or 2000 kip (about £1.50) tuc tuc ride if it had to go the long way round as centre pedestranised at night for market. We always felt completely safe walking back to the hotel at night, even though we were 2 females together, and there was without fail always a staff member waiting at the gate. Air conditioning in room was excellent. Hotel provides complementary bikes with their own locks if you fancied a trip to town or the nearby phousey market and we used them regularly. The restaurant supervisor even got up at 4am in the morning on our day of departure to kiss us goodby and give us a packed breakfast. All in all I would definately recommend this hotel and would certainly return.

  • Stayed: February 2012, travelled with family
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1  Thank zeeKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2012

On the edge of Luang Prabang - a 15 minute walk from the "centre".. In a quiet street in lovely gardens with plants; terraces and swimming pools. Hotel comprises a number of (french style?) colonial buildings. Rooms comfortable; lovely beds, noisy air conditioners and not very functional "wet room" type bathrooms which flood when used. Rooms have a slightly musty odor to them.
Good restaurant - Lao food is suitably altered for western hotel type taste. Reasonable breakfast. Staff are very nice nd helpful but there is a language barrier )and perhaps a cultural one too) which means that things do take time/don't happen as they should. Pleased with the choice.

  • Stayed: February 2012, travelled as a couple
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1  Thank AJCG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2012

Our recent stay at Satri House was extremely enjoyable - it is more like staying at a friend's house than staying in an hotel. Checkin in the sitting room was a very pleasant experience and I love the wood fire in the evenings! The attention to detail and the decoration were fantastic. The hotel is located a little out of the Old Town but it is easily walkable. The advantage of this is that it boasts 2 swimming pools, which are not allowed in the Old Town. The gardens are beautiful with lots of interesting nooks and crannies. Our room was great, apart from the mosquitoes which were ever present - thank goodness for the mosquito nets at night! It would also be very handy if there was a small mirror in the toilet! I think that the bed was like sleeping on a cloud - beautiful!
Breakfast was great but the coffee was very ordinary - any chance of improving on that? Now I am being picky, but I also think fabric napkins would be an improvement instead of paper(yuk!) ones for breakfast.
I just loved this hotel and would certainly return when next in Luang Prabang.

  • Stayed: January 2012, travelled as a couple
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2  Thank ilab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2012

Satri House is a real jewel of a hotel in the heart of Luang Prabang. A wonderful place for regeneration. Friendly, attentive (but never pushy) and well educated staff. Great choice of delicious meals (western and laos cuisine), affectionately prepared and presented. Our room was very clean and furnished in a stylish and elegant manner. We are sure to come back to this lovely hotel and will recommend it to everybody who is looking for quality and outstanding places.

  • Stayed: February 2012, travelled as a couple
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Thank Manfred D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Satri House

Address: 57 Phothisarath Rd | Ban That Luang, Luang Prabang 85671, Laos
Region: Laos > Luang Prabang Province > Luang Prabang
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Business Hotel in Luang Prabang
#6 Romantic Hotel in Luang Prabang
#7 Luxury Hotel in Luang Prabang
#10 Family Hotel in Luang Prabang
Price Range: $140 - $403 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Satri House 5*
Number of rooms: 31
Official Description (provided by the hotel):
Located in the heart of the city, Satri House was built at the turn of the last century as the residence of Prince Souphanouvong. This building owns to Unesco Heritage. Satri House was refurbished in 2002 by Mrs. Lamphoune Voravongsa and has been run since as a hotel. During 2008 and 2012 the hotel has been enlarged with the addition of more colonial style buildings consisting of 14 Deluxe rooms, 14 junior suites and 3 Satri House suites. ... more   less 
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Also Known As:
Satri House Hotel Luang Prabang
Satri Hotel Luang Prabang

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