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“Comfortable hotel for business trips” 3 of 5 bubbles
Review of Holiday Inn Jeddah Al Salam

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Holiday Inn Jeddah Al Salam
Ranked #21 of 147 Hotels in Jeddah
Dubai
1 review
“Comfortable hotel for business trips”
3 of 5 bubbles Reviewed 13 April 2012

- The location of Holiday Inn Salam is nice, not fare from the expressway, the old center, Andalus Mall...
- Upgrade in executive rooms for platinum members is a pleasant advantage.
- Room size is satisfactory.
- Beds are very comfortable.
- The Breakfast is acceptable, but service could be improved.
- Coffee breaks are delicious.
- Lunch / Dinner are average quality.
- Good availability of taxis.
- Particular attention to the General Manager who is doing great efforts for the client satisfaction.
- The Gym is correct fro daily exercises ; large swimming pool, sauna, hammam...
- Parking always available.
- Time for check-in / check-out is too long.
- Some remarks on the laundry and room service: 1 cloth lost (on about 60 nights) and quality of pressing is poor.
- Internet works good in the room but could be improved with a Wifi system. Signal of Wifi system available in the lobby is not strong enough.

Room Tip: 8th floor (Executive floor) - swimming pool vue for less noise disturbance due to the traffic
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  • Stayed April 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank MoussaDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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314 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
mecca
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 11 April 2012

^ We had a great time in holiday inn Al salam,
^ As a platinum member you will get a real chance to upgrade your room for free.
^ Friendly staff.

the hotel needs to work / improve on small things/touches e.g., lights, smell, delivering N.Paper etc... small things / touches.. make a big difference.

I had a small issue but once I contacted the duty Manager "Mr. Bader" he solved it and he gave us a free dinner.

Room Tip: Executive floor.
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  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Alhaddad-M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
72 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
1 of 5 bubbles Reviewed 10 April 2012

Not to mention that my driver couldnt find this place for an hour, after very lentghy check-in ( only one person on front of me ) the very first shock came after exiting the scary elevator...the smell...and i am not talking about any smell...but THE SMELL everywhere was awful. Did something died in the corridory ? My room had 3 beds...and i booked one double bed ?! After changing few rooms and getting all the dirty looks from receptionists I was so desperate I wanted to leave, unfortunately was 2am and was too late to start looking for something else.
The whole room was terribly outdated, dirty and damaged. Stains on curtain, lighting, carpet. Disgusting bathroom with all green decor...and hair in the bathtub and gray towels and more smell. Please...close this place and refurbish ASAP. The only good think about this "hotel" is the gym, but honestly...that's not enough.

  • Stayed March 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank martinmatousek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Jeddah Al Salam, responded to this review, 21 May 2012
Dear martinmatousek,

Thank you for taking the time to convey your comments regarding your recent experience with us. I certainly apologize for the inconveniences you experienced. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve our service continually.

Regards,
Brenda J.
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Jeddah hotels

Riyadh, Saudi Arabia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 5 April 2012

This is an old hotel in a crowded jeddah area. Although the hotel building is quite old, but the staff was very courteous. I booked a suite which had some smell, they gave me two rooms on my complaint.

Room Tip: Try to avoid room on main road side.
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  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AleemKhokhar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faisal M, Director of Sales at Holiday Inn Jeddah Al Salam, responded to this review, 7 April 2012
Dear Mr. Aleem,

Thank you for sharing your experience withTripAdvisor. Assuring of our best attention and care always.

We look forward to welcoming you again at Holiday Inn Al Salam.

Best Regards

Faisal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Serpong, Jawa Barat, Indonesia
1 review
5 of 5 bubbles Reviewed 27 March 2012

When i stay in this hotel....i am very comfortable and enjoyed cause this hotel the one of good hotel in Jeddah. they have good services.....and also we enjoyed the food specially the breakfast buffet...I would recomended to anyone who would like to stay at holiday inn Jeddah...

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Novayanti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faisal M, Director of Sales at Holiday Inn Jeddah Al Salam, responded to this review, 7 April 2012
Dear Ms. Novayanti,

It was a great plasure hosting you and we appreciate yor comments on the TripAdvisor. We eagerly look forward to seeing you again at Holiday Inn Al Salam.

Warm regards

Faisal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 27 March 2012

i had the pleasure of staying at the holiday inn for one year for work. GREAT STAFF GREAT PEOPLE . . .they made me feel welcome they made me feel like family . . . the staff is very nice very polite . . . never a problem and if there was one they corrected .. . i even had my passport go through the wash the day before i was leaving and they helped me out in every aspect they could . .. Wolfi Malik is a wonderful human being and i am lucky to got to know him and the rest of the staff .. . he did everything to make my extra two weeks as pleasurable as possible . . . when i go back i will be staying here . . . thank you for everything you and your staff did for me for one year plus two weeks it was great and a wonderful experience

Room Tip: the ninth floor is the place to be . .. the staff is incredible on the ninth floor . .. the food i...
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  • Stayed April 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kirbykirby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faisal M, Director of Sales at Holiday Inn Jeddah Al Salam, responded to this review, 7 April 2012
Dear Mr. Kirby,

Thank you very much for the comments you posted on the TripAdvisor. It gives us immense pleasure to know that you enjoyed your stay with Holiday Inn Al Salam. We already conveyed your compliments to all staff members and Mr. Malik as well.

It was always a pleasure hosting you and look forward to seeing you again.

Best regards

Faisal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aventura, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 March 2012

We visited jeddah for two nights en route to Mecca for our Umrah, and were delighted to stay at the holiday inn al salm. All staff was gracious and service oriented and do make up for this very old but well maintained property. We were told that hotel is 33 years old. We enjoyed the food specially the breakfast buffet as it had many items to choose from.

The health club is also very good but unfortunately females are not allowed to use facilities. We were told that government does not allow.

Room Tip: Poolside rooms are very peaceful and ample light is to enjoy. Rooms are very cooling & comforta...
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  • Stayed March 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ona M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faisal M, Director of Sales at Holiday Inn Jeddah Al Salam, responded to this review, 25 March 2012
Dear Ms. Ona,

We are glad to know that you had a comfortable stay with us. It was a pleasure hosting you and look forward to another opportunity to serving you in a near future.

Warm regards

Faisal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Jeddah Al Salam

Property: Holiday Inn Jeddah Al Salam
Address: King Khaled Street, Makkah Road | PO Box 6582, Jeddah 21452, Saudi Arabia
Phone Number:
Region: Saudi Arabia > Makkah Province > Jeddah
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Jeddah
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Jeddah Al Salam 3.5*
Number of rooms: 355
Official Description (provided by the hotel):
Located on the commercial center of Jeddah. Five minutes to the Red Sea and the financial area. 40 kms to the international airport and 2 kms to the city center. The nearest hotel in Jeddah to the Holy city of Makkah and 5 kms to the beautiful resorts of the Red Sea. 319 rooms and suites; 11 floor high rise building. ... more   less 
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Also Known As:
Holiday Inn Jeddah Al Salam Hotel Jeddah
Jeddah Holiday Inn

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