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“The most friendly staff ever”
Review of Arjaan by Rotana

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Arjaan by Rotana
Ranked #147 of 545 Hotels in Dubai
Certificate of Excellence
Abu Dhabi, United Arab Emirates
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“The most friendly staff ever”
Reviewed 10 March 2012

An amazing location, friendly and proffesional staff.

The best PRIVATE pools and makes u feel home.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hassanation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArjaanbyRotana, General Manager at Arjaan by Rotana, responded to this review, 13 March 2012
thank you for the review and i was delighted to see you highlighting what we consider as two of our strenths - great staff and great location.

Wehope to welcome you back in the not too distant future.

Mark Deere

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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520 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Moscow
Level Contributor
73 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
Reviewed 28 February 2012

It was a smooth check in merely because it was the middle of the night but that was it in terms of service you can expect in this hotel. I asked for an airport pick up - did not happen. We also asked to have a taxi next day in the evening at 6, instead we were woken up in the morning at 6am with information about our taxi is waiting for us. The check out was horrific - it took me 20 minutes and additionally my key would not work so I had to travel back and forth from the room to the reception quite a few times! Before the trip we tried to use the hotel for visa service - it took much longer than to my colleagues that were staying at Park Hayatt.

The room was good and very big, with a terrace pool, where you may lay but not really swim as it is very small. Bathroom in the room was very warn out, the shower was even dirty. - not a good experience at all.

In general if you look for location (media city) this option may work but do not expect much of a help in this hotel!

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dmitryvulkan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArjaanbyRotana, General Manager at Arjaan by Rotana, responded to this review, 5 March 2012
Many thanks for review - i was really surprised that you did not enjoy your time here as this has not come to my attention and please be assured that i will look into all of the points you raised personally as they are very rare comments here.

Mark Deere

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 February 2012

What a great place. Ideal location for exploring Dubai with the added bonus of amazing views of both the city and the sea/Palm. 5 mins walk to the Metro which takes you to all the 'must sees' but out of town enough for peace and calm. The 'rooftop' pool felt like a little oasis and never a problem to get a sun lounger.
Staff were AMAZING. So friendly and polite and the rooms were spotless and fully equipped.
Staying here made our holiday even more special and would definately recommend to anyone.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joG409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArjaanbyRotana, General Manager at Arjaan by Rotana, responded to this review, 14 March 2012
thank you for the very positive review on Trip Advosor which be shared with all of the team here.

I was pleased to read your comment on the great rooms, fabulous staff and great location as we too see these as strong points.

We look forward to welcoming you back in the not too distant future.

Mark Deere

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yorkshire
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 February 2012

We enjoyed a 5 night stay at the Arjaan Rotana. We picked this property because of its close location to the marina, JBR and the views of The Palm. We were not disappointed. Attention to detail, the most helpful and friendliest staff, nothing was ever too much trouble for them. Real service with a genuine smile. The rooms are beautiful, immaculately clean and stunning view whether you have a sea or city view. Getting around the area could not have been easier. Barasti beach club on the marina was a couple of minutes walk and free access. Also great for evening entertainment and some drinks. A lovely walk through the park at CNN offices brought you on the marina. Metro station was a 10 minute walk which gave mega access to the full city of Dubai.
The breakfast was superb with a huge choice. We did not eat in the restaurant on an evening, but did use the food court, which offers great value meal for those on the hoof.
In addition we had some of the best nights sleep ever, great quality bed/mattress.
Thankyou to all the management and staff at Arjaan Rotana, we will definately be staying with you on our next holiday to Dubai.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brandsbabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArjaanbyRotana, General Manager at Arjaan by Rotana, responded to this review, 19 February 2012
Thank you for your very positive review on Trip Advisor. I was pleased to read that you found the location great and the views wonderful but was particularly happy to read that you found the Team very accommodating and friendly and went out of their way to give you what you needed - this will shared with all concerned and we look forward to welcoming you back in the not too distant future.

Mark Deere

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton Keynes
Level Contributor
65 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 13 February 2012

Stayed here as had to be in the area first thing. Much better than my last stay as had no noise issues. It's great for business in the area as it's cheaper than a lot of the nearby hotels but for leisure there's no beach and the price difference doesn't make up for the holiday feeling you get at some of the other beach properties. Good bar and service.

Room Tip: nice to have the sun waking you up if you book a room facing South (Abu Dhabi)
See more room tips
  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zoerobinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArjaanbyRotana, General Manager at Arjaan by Rotana, responded to this review, 16 February 2012
Many thanks for the review and the positive comment about the service.

We have access to a great beach club on the Palm which is only five minutes away and a complimentary shuttle bus runs to and from this club each day.

We do hope to be able to welcome you back in the near future.

Mark Deere

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 February 2012

stayed recetly on very short notice confirmed the booking when the plane landed at T3 perfect welcome and service best suite in the place plunge pool with views of the gulf can not fault

Room Tip: spend big if you can the view is a treat
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  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anthony D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArjaanbyRotana, General Manager at Arjaan by Rotana, responded to this review, 12 February 2012
Many thanks for the kind review and we hope to be able to welcome you back at some stage in the future.

Mark Deere

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 January 2012

An inspiring Arabesque decor with artful marble and granite greets you. However, what stays with you after you have left this hotel are all the touches and attention to detail in their service. The hands on, 'go to it,' presence of Kamal Haider, Mark Deere and their staff is everywhere their guests are, at all the right times. Breakfast is fabulous - we really liked the fact that they had sections for an Arabic fare, a European fare, as well as heart healthy options. We enjoyed well appointed, sparkling clean, spacious rooms, and a grand private outdoor jacuzzi with a beautiful vista for the Jumeirah beach. Lovely corner balcony view of the pool down below, and when you look up you enjoy the lights of the night skyline. Super location; less than a mile away from a walk-in medical clinic, and a four minute drive to a gas (petrol) station. Of course these were amenities we didn't think we would need, but the fact that they were easy to get to when we did, was reassuring and highly convenient. Best of all, this is a very private, low key place where you can be left alone when you need to be.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JodieS02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArjaanbyRotana, General Manager at Arjaan by Rotana, responded to this review, 1 February 2012
Thank you for the positive review on Trip Adisor, which will be shared with the team here.

It was great to read that you felt well looked after and particulary that the location was ideal.

We do hope to welcome you back in the not too distant future.

Mark Deere

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Arjaan by Rotana

Property: Arjaan by Rotana
Address: Al Saud street | King Salman bin Abdul Aziz, Dubai 502828, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#38 On the Beach Hotel in Dubai
#79 Family Hotel in Dubai
#103 Business Hotel in Dubai
#110 Romantic Hotel in Dubai
#133 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Arjaan by Rotana 4*
Number of rooms: 167
Official Description (provided by the hotel):
Located in the heart of Dubai’s Media City, the Arjaan by Rotana overlooks the Palm Jumeirah Island. It offers luxurious accommodation along with a temperature-controlled pool and a modern gym. Arjaan by Rotana’s spacious suites and apartments feature contemporary Moorish-style interiors which open onto balconies with picturesque cityscape and sea views. Guests can relax in the open-plan living room. There is a fully-equipped kitchen which includes an oven, a stove and a microwave.Dining options include Veranda, a poolside snack bar and Arabesque Restaurant, which opens for breakfast, lunch and dinner. The hotel offers a separate swimming pool for children and baby-sitting facilities. Front desk is open 24 hours a day and valet parking. Arjaan Dubai is ideally located just 2 km away from the famous JBR district and 25 km from Dubai International Airport. The city’s major shopping malls, golf clubs and Dubai Marina can all be found nearby. ... more   less 
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Also Known As:
Arjaan By Rotana Hotel Dubai
Arjaan Dubai Media City
Arjaan Hotel Dubai

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