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All reviews media city plunge pool tram stop fully equipped kitchen living room premium room dry hotel washing machine palm island one bedroom apartment room service business trip home away from home long stay location is great hotel is located sea view
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Reviewed April 3, 2018

I will bullet point my feedback below

1) Ongoing construction - Loud drilling noise begins at 7 am and finishes at 12 am 7 days a week - They are renovating a few floors and this has been going on for 6 months now. Reception and management unhelpful and rude when complaining about noise early morning on weekends. I am not exaggerating this, if you are looking for a relaxed break in Dubai, do not stay here, you will be woken up at 7 am even on Friday mornings.

2) Internet connection is the slowest I have seen globally - You cannot watch a video on the wifi it is extremely slow. For faster internet it costs 90 AED per day ($24.50!!)

3) Water in shower and taps has high level of chlorine to the point of your skin drying out and eyes stinging - Reception will blame Dubai Municipality for this which in nonsense.

4) Reception very unhelpful and do not act/respond to complaints.

5) Construction workers are residing in the building on the floors they are working on.

6) Hotel pool staff are extremely rude to any guests you bring and you will be asked for 200 AED per person or asked to leave the premises.

7) DRY hotel AKA no alcohol - There are much better places you can stay in Dubai with better food and drink options.

8) Food standard is of a 3 star hotel at best and F&B outlets in hotel are massively overpriced. I stayed recently in Wardorf Astoria on the palm and was cheaper there for much higher standard and quality of food.

9) Hotel reception and staff are rude, un-welcoming and congregate at the front of the hotel barely helping any one with luggage out of taxis

  • Stayed: April 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank rossineriqwerty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArjaanbyRotana, General Manager at Arjaan by Rotana, responded to this reviewResponded April 8, 2018

Dear Valued Guest,

Thank you for choosing to stay with us and for sharing your detailed comments here in Tripadvisor.

First of all, we apologize for the inconvenience caused by the ongoing renovation in our hotel. This is just to inform you that we are in almost completion of the refurbishment in some of our upper floor rooms, public areas including the lobby converting the areas to a more modern look with lighter colors, simple designs with a different feel. We hope you will be the first ones to experience the new development. Thank you for your understanding and patience during this difficult period.

We understand that in today’s world, speed counts and our guests deserves a fast and quality service. We do apologize for any inconvenience caused due to the slow Wi-Fi connection. We are on the process of switching to other supplier and before end of this week, the work will be completed.

As you understand the water issue is not caused by us. This is the domestic water which we receive from Municipality. Rest assured that we have our automatic dosing systems in place and treat the water as per the latest HACCP and hygiene terms and conditions in line with Municipality rules and regulations.

With regards to bringing a guest to use the hotel’s facilities, please allow me to highlight that they are very much welcome to use the facilities however, this is chargeable. Following our standard based on the number of guest on the booking.

Allow me to highlight as well that hotel apartments in Dubai are not allowed to serve alcohol, in line with UAE’s rules and regulations. On your future visit, our Front Desk colleagues will be more than happy to assist and guide you to our sister property Media Rotana located nearby our hotel where they offer alcohol drinks.

Also, Our F&B rates, comparing to the other luxury hotel apartments, our price range is reasonably affordable. We would appreciate if you could give us suggestions of items that you would like to see in our menu for us to improve the selections.

Kindly give us more comment with regards to the Front Desk incident that you had mentioned to investigate further and improve our services.

Rest assured that we always take necessary action to remedy the situation for the guests as long as it is within our control and capabilities.

I hope the above clarifies your concern and that I can change your mind in considering us again in the future and that you will give us a chance to serve you better.

We look forward to welcome you back on your next visit!

Sincerely yours,

Ayman Ashor
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 2, 2018

Excellent Location and bigger sizes of rooms makes it worthwhile spending the kind of money which they demand. Hotel staff is very caring and courteous. Hotel is by and large kept tidy and clean. I stayed with them for more than one year as long term guest and my family used to join me during their breaks...we all loved staying here. But they can improve on their food variety, they also do not serve Liquor - I think that's why its a big hit with families ... all the best to them. Cheers

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank AshishDewan19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArjaanbyRotana, General Manager at Arjaan by Rotana, responded to this reviewResponded April 5, 2018

Dear Valued Guest,

Please allow me to thank you for choosing Arjaan Dubai Media City as your home away from home and for sharing your comments here in Tripadvisor.

We are delighted to read that you liked the cleanliness and the size of your room, the convenient and accessible location of our hotel apartment and the warm services given by our colleagues. This was already shared to the team.

With regards to the less than positive experience you mentioned regarding the variety of the food, please allow me to highlight that we have a healthy mix of guests in our hotel from Asian, Indian, Arabic, International and Arabic background. We ensure providing choices on our buffet that can match all nationalities by adding 1 or 2 dishes per nationality however, we shall look into the possibilities of implementation in future also, we would appreciate if you could give us suggestions of items that you would like to see in our menu for us to improve the selections. Also, this is just to highlight all hotel apartments in Dubai are not allowed to serve alcohol, in line with UAE’s rules and regulations.

We hope that the above clarifies your concern.

Here in Arjaan, we are constantly striving not only to meet but to exceed all our guests expectations at all times.

Thank you for your valuable feedback and we look forward to welcome you back on your next visit!


Sincerely yours,

Ayman Ashor
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 26, 2018

Great location and super friendly staff, I stayed in the hotel for over two weeks and the staff would greet me by name each morning at breakfast. Very helpful team. Rooms are large and comfortable. Business space is great to hire for meetings.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank Ilovegoodfoodindevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArjaanbyRotana, General Manager at Arjaan by Rotana, responded to this reviewResponded March 31, 2018

Dear Valued Guest,

First, we would like to thank you for your recent stay with us and for sharing your positive comment here in TripAdvisor.

We are glad and delighted to know that you enjoyed your overall stay with us. We are happy to know that you liked the location of the hotel, the services that was provided by our colleagues, the breakfast served in Cilantro restaurant and your room.

Here in Arjaan, we are constantly striving not only to meet but to exceed all our guests expectations at all times.

We look forward to welcome you back on your next visit!


Sincerely yours,

Ayman Ashor
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 25, 2018 via mobile

This is one of the best hotels I have stayed at. The staff are so welcoming and know everyone by their first name. The rooms are beautiful and so big! The staff are extremely helpful and nice. The location is perfect, right next to the marina and JBR. I come to Dubai every year so will definitely be rebooking!

Stayed: March 2018, travelled on business
Thank Charlene M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArjaanbyRotana, General Manager at Arjaan by Rotana, responded to this reviewResponded March 26, 2018

Dear Valued Guest,

First, we would like to thank you for your recent stay with us and for sharing your positive comment here in TripAdvisor.

We are glad and delighted to know that you enjoyed your overall stay with us and we are happy that you liked the services that was provided by our staffs, your room and the location of the hotel.

Here in Arjaan, we are constantly striving not only to meet but to exceed all our guests expectations at all times.

We are looking forward to welcome you back in Arjaan!


Sincerely yours,

Ayman Ashor
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 23, 2018 via mobile

We had one of their suite apartments as we were a group. We had balcony views from each room that would take your breath away each time. Views of the ocean amd the palm were stunning. The apartment was stunning. Our breakfast each morning was devine. The pool was amazing and the staff were absolutely top class. This a dry hotel, meaning it has no bar. Honestly this made zero difference to us and we are deinkers. I would highly recommend this hotel to anyone from anywhere in the world.

Stayed: March 2018, travelled with friends
Thank Enda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArjaanbyRotana, General Manager at Arjaan by Rotana, responded to this reviewResponded March 28, 2018

Dear Valued Guest,

First, we would like to thank you for your recent stay with us and for sharing your positive comment here in TripAdvisor.

We are glad and delighted to know that you enjoyed your overall stay with us. And I would like to thank you for your positive feedback especially to your room, to our breakfast buffet, pool, and to the services provided by our colleagues.

Here in Arjaan, we are constantly striving not only to meet but to exceed all our guests expectations at all times.

We are looking forward to welcome you back in Arjaan!


Sincerely yours,

Ayman Ashor
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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