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“Disappointing, could be so much better”
Review of Dubai Safari

Dubai Safari
Ranked #324 of 424 things to do in Dubai
More attraction details
Attraction details
Recommended length of visit: 2-3 hours
Owner description: Dubai Safari, the new home for more than 2500 animals from all over the world, aims ‎to be one of the top ten zoos internationally, and a leading tourist destination ‎worldwide attracting recognition from the international community for its work in ‎maintaining a high standard of animal welfare, nutrition and ethical conduct.‎ Dubai Safari is a project by Dubai Municipality, spread over 119 hectares will ‎provide ‎the best habitat for wildlife; different environment that suit various animals. ‎ Come explore the Arabian Village, Asian village, African village, feel the thrill and ‎excitement of an Open Safari or make new friends at the Children’s ‎Farm. Relax by ‎the ‎valley; enjoy a picnic by the waterfall. Watch an amazing bird show and engage in other activities in the ‎‎theater.
Useful Information: Activities for young children, Bathroom facilities, Wheelchair access, Activities for older children, Stairs / lift, Food available for purchase
Reviewed 2 weeks ago

Disappointing visit. Could be so much better. The safari park is pretty new but still things should work. A lot of empty exhibitions and missing animals. Big, big thing, there are no signs! The whole reptile house was a waste of time as you had not idea what kind of reptiles you were looking but it was the same everywhere. Hard to see good on the bus in the African village. Lack of restaurants! Only kiosks with poor food and not mush shade. Staff was nice but hard to recognize as they had no uniforms. Total useless to book tickets online. Technical issues and it took a long time to get that solved.

1  Thank Karin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anush T, Manager at Dubai Safari, responded to this reviewResponded 2 weeks ago

Dear Karin R,

Warm greetings from Dubai Safari, thank you so much for visiting us and leaving feedback on Tripadvisor. We appreciate your time for posting these valuable detailed comments about the overall experience. Please, kindly be advised all your comments are taken into utmost consideration and brought up to the higher management attention for certain improvements to follow in nearest future. We anticipate and thank you for your patience and understanding. We frankly hope that this visit will in no way influence your future plans to visit Dubai Safari and we will welcome you back again.

Yours faithfully,

Dubai Safari Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (143)
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"newly opened place"
in 2 reviews
"vast expanse"
in 2 reviews
"dubai municipality"
in 2 reviews
"animal lovers"
in 2 reviews
"wild animals"
in 2 reviews
"beautiful park"
in 2 reviews
"flora and fauna"
in 2 reviews
"during weekdays"
in 2 reviews
"bird show"
in 2 reviews
"all in one place"
in 2 reviews
"safari experience"
in 2 reviews
"the main attraction"
in 2 reviews
"air conditioned"
in 4 reviews
"nice experience"
in 2 reviews
"wadi"
in 6 reviews
"zoos"
in 3 reviews
"launch"
in 2 reviews
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11 - 15 of 143 reviews

Reviewed 2 weeks ago via mobile

We visited the Safari Park at the weekend. We were a bit hesitant after reading all the reviews, but decided to give it a try and see for ourselves.

The car park is huge, I can’t see how they would cope if the car park was full, or even half full. The entrance and ticketing process is simple - but we queued up outside in the heat as we didn’t realise there was another ticketing booth inside.

Once you have your tickets you join the queue to get the first bus. There’s a mixture of open buggies and closed buses, but you don’t see much on these journeys between parts of the safari so don’t worry about getting a seat for taking photos.

It was obvious the safari is new, but there are some simple changes that could be made to improve the experience.

1. Signs

There are hardly any signs around the animal enclosures. On 90% of the enclosures you have no idea what you are supposed to be looking at or if there is anything in there. It’s a great opportunity to educate people on these animals, and some signs with information about the animals would make a big difference.

2. More shade

In some parts of the safari they have made an effort to keep the heat bearable for visitors by adding lots of fans that spray water. This is great, but there are other places like where you wait for the busses - there is very limited shelter. If there were more shaded walkways, this would make it must easier for people to walk around and see the enclosures.

3. Identifiable staff

The staff we saw had Safari trousers on, but were mainly wearing their own tshirts. This made it difficult to identify them. I’m guessing they haven’t been given enough to last them a week. It would look a lot more professional if the staff all had uniform.

4. Food

There are food trucks that we drove past on the buses, but we couldn’t work out how to get to them. When we got to the safari stop where they were, we got ushered straight onto the safari bus and then again onto the next bus so blink and they were gone. We decided to try and check out the food at the next stop. I asked for a large slush (which was advertised on the side of the truck), “sorry ma’am, no large cups and no ice. It’s juice only”. There wasn’t any food available at this stop, just snacks and drinks.

5. The Safari bus

We sat on the right hand side of the safari bus. Don’t. In nearly every exhibit they drive around the animals counter clockwise which means that everything is on the left hand side. They don’t tell you this, so we sat on the right with our cameras, ready to see some animals. What we saw instead was the back of everyone’s heads on the left hand side who enjoyed the view.
The safari guide was great at spotting animals and telling us about them, it’s just a shame we chose the wrong side of the bus. Also it is a bus, it’s not open, so it’s difficult to take photos.

Some of the things are easily fixable, especially the signs - and they would make a big difference

3  Thank gemsy62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anush T, Manager at Dubai Safari, responded to this reviewResponded 2 weeks ago

Dear Gemsy62,

Warm greetings from Dubai Safari, thank you so much for visiting us and leaving feedback on Tripadvisor.

We appreciate your time for posting these valuable detailed comments about the overall experience. Please, kindly be advised all your comments are taken into utmost consideration and brought up to the higher management attention for certain improvements to follow in nearest future. We anticipate and thank you for your patience and understanding.

We frankly hope that this visit will in no way influence your future plans to visit Dubai Safari and we will welcome you back again.

Yours faithfully,

Dubai Safari Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

We visited Dubai Safari in mid-March (family with 3 kids) since we were checking out from Desert Palm (opposite to Safari). We parked the car in the shaded area. Combo tickets are a must since the Safari experience was the best part (AED 85 for adults and 30 for children). We arrived at 11 am and started with the kids farm area (rabbits, turtles, ponies, chicken, ducks, goose, donkeys, goats, bird cages, etc.) Cows were not here. We were told that we could feed the birds at 2 pm.

However, we ended up watching the bird show in the next stop at the same time (2 pm). Hence, we would suggest adjusting the timing so a visit can be planned properly.

Then, we took the train through the Arabian village after 3 minutes wait (ours was air conditioned which was convenient;however, I saw some open type as well). the tour told us to keep the stroller folded and someone stored in in the back of the train.
The tour guide provided good basic information in both Arabic and English during the ride. We passed by the food trucks area before departing at Safari Trip area.

There were number of snacks options around as well as toilets & prayer rooms at both entrance and African Safari areas. Food trucks prices were reasonable and not extremely overpriced which is sometime the case.

We took the Safari ride at noon time without having to quo or wait in an air conditioned bus for a total duration of 45 minutes. My kids enjoyed it much and the tour guide did a great job. We managed to spot most of the animals(Elephants are not there yet). The guide welcomed questions and any need to stop further to take more pics.

We settled to eat/pray etc and went to the Bird Show at 2 pm. There were variety of birds but the there is much space for improvement. I have seen better shows globally and I expect that this will improve with time. The kids enjoyed it though.

The wadi area has lots of spaces where you can sit, but since it was noon we skipped that. We were also told that the adventure valley is yet to open.

We had to also skip the African & Asian Villages since one of my girls was catching a fever, so we decided to leave. Hence, the review is not fully comprehensive. The aim was to clarify some of the concerns highlighted by other reviewers. Whilst one would ideally prefer visiting a place that is 100% functional, I can understand this might take little more time for a zoo.

1  Thank alhosani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anush T, Manager at Dubai Safari, responded to this reviewResponded 2 weeks ago

Dear Alhosani,

We extend out warmest greetings and thank you for visiting Dubai Safari. We appreciate your detailed feedback, yet regret for some inconveniences you have experienced during your visit. Please, be sure that all your valuable observations are taken into utmost consideration of the management and the products and facilities at Dubai Safari will go through certain improvements in the nearest future. We frankly hope that this experience will in no way influence your future decisions to visit us.

We will be looking forward to welcoming you back again at Dubai Safari.

Sincerely,
Dubai Safari Team

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Reviewed 3 weeks ago

Two ticket prices - if you can buy a combo ticket as this gives you access to the safari 'game drive', if it is a busy day you can book online as the combo tickets are restricted in numbers. There are lots of different 'villages' that are linked by road trains, some open and some closed with aircon, they take buggies and have special areas for them. The space has been well designed and the animals have decent space - they have been moved from the Dubai Zoo, which is now closed. Lots of educational material around. The staff are very helpful and knowledgeable. You can spend as much time as you like. We had a two and found year old so did the game drive, African village and came back. We will return to do the rest.

Thank TwoboysandRebus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anush T, Manager at Dubai Safari, responded to this reviewResponded 4 days ago

Dear TwoboysandRebus,

We extend our warmest greetings to you from Dubai Safari. Thank you very much for visiting us and leaving nice positive comment on Tripadvisor with an amazing 5 star rate. It is so pleasing to know that your day out at Dubai Safari was filled with wonderful emotions and experience was fully up to your expectations. We hope that you will recommend it to all your family members and acquaintances. Looking forward to welcoming you back again soon.

Sincerely,
Dubai Safari Team

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Reviewed 3 weeks ago via mobile

Good place.. but missed the safari village.. there are few a lot of animals, birds and reptiles.. worth a visit..

Thank Rossanbaby G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anush T, Manager at Dubai Safari, responded to this reviewResponded 3 weeks ago

Dear Rossanbaby G,

Warm greetings from Dubai Safari and many thanks for visiting us and leaving nice comments. We value and appreciate your time and hope to welcome you back again for another thrilling experience with Safari Village.

We are looking forward to that.

Sincerely,
Dubai Safari Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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