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Review Highlights
Big potential but not yet a finished product

I went there when it opened last year and I had high expectations. I used to be a regular in the... read more

Reviewed 3 weeks ago
criscrossin
,
Dubai, United Arab Emirates
via mobile
Great potential... but for the moment not lot of things to see.... bit desapointed... (may 2018)

There are 3 "villages" : Arabian village (10min... alsmost no animals), Asian village (few bears... read more

Reviewed May 19, 2018
Llukaszz
,
Paris, France
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Reviewed April 2, 2018 via mobile

We visited the Safari Park at the weekend. We were a bit hesitant after reading all the reviews, but decided to give it a try and see for ourselves.

The car park is huge, I can’t see how they would cope if the car park was full, or even half full. The entrance and ticketing process is simple - but we queued up outside in the heat as we didn’t realise there was another ticketing booth inside.

Once you have your tickets you join the queue to get the first bus. There’s a mixture of open buggies and closed buses, but you don’t see much on these journeys between parts of the safari so don’t worry about getting a seat for taking photos.

It was obvious the safari is new, but there are some simple changes that could be made to improve the experience.

1. Signs

There are hardly any signs around the animal enclosures. On 90% of the enclosures you have no idea what you are supposed to be looking at or if there is anything in there. It’s a great opportunity to educate people on these animals, and some signs with information about the animals would make a big difference.

2. More shade

In some parts of the safari they have made an effort to keep the heat bearable for visitors by adding lots of fans that spray water. This is great, but there are other places like where you wait for the busses - there is very limited shelter. If there were more shaded walkways, this would make it must easier for people to walk around and see the enclosures.

3. Identifiable staff

The staff we saw had Safari trousers on, but were mainly wearing their own tshirts. This made it difficult to identify them. I’m guessing they haven’t been given enough to last them a week. It would look a lot more professional if the staff all had uniform.

4. Food

There are food trucks that we drove past on the buses, but we couldn’t work out how to get to them. When we got to the safari stop where they were, we got ushered straight onto the safari bus and then again onto the next bus so blink and they were gone. We decided to try and check out the food at the next stop. I asked for a large slush (which was advertised on the side of the truck), “sorry ma’am, no large cups and no ice. It’s juice only”. There wasn’t any food available at this stop, just snacks and drinks.

5. The Safari bus

We sat on the right hand side of the safari bus. Don’t. In nearly every exhibit they drive around the animals counter clockwise which means that everything is on the left hand side. They don’t tell you this, so we sat on the right with our cameras, ready to see some animals. What we saw instead was the back of everyone’s heads on the left hand side who enjoyed the view.
The safari guide was great at spotting animals and telling us about them, it’s just a shame we chose the wrong side of the bus. Also it is a bus, it’s not open, so it’s difficult to take photos.

Some of the things are easily fixable, especially the signs - and they would make a big difference

Date of experience: March 2018
3  Thank gemsy62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anush T, Manager at Dubai Safari, responded to this reviewResponded April 3, 2018

Dear Gemsy62,

Warm greetings from Dubai Safari, thank you so much for visiting us and leaving feedback on Tripadvisor.

We appreciate your time for posting these valuable detailed comments about the overall experience. Please, kindly be advised all your comments are taken into utmost consideration and brought up to the higher management attention for certain improvements to follow in nearest future. We anticipate and thank you for your patience and understanding.

We frankly hope that this visit will in no way influence your future plans to visit Dubai Safari and we will welcome you back again.

Yours faithfully,

Dubai Safari Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 2, 2018

We visited Dubai Safari in mid-March (family with 3 kids) since we were checking out from Desert Palm (opposite to Safari). We parked the car in the shaded area. Combo tickets are a must since the Safari experience was the best part (AED 85 for adults and 30 for children). We arrived at 11 am and started with the kids farm area (rabbits, turtles, ponies, chicken, ducks, goose, donkeys, goats, bird cages, etc.) Cows were not here. We were told that we could feed the birds at 2 pm.

However, we ended up watching the bird show in the next stop at the same time (2 pm). Hence, we would suggest adjusting the timing so a visit can be planned properly.

Then, we took the train through the Arabian village after 3 minutes wait (ours was air conditioned which was convenient;however, I saw some open type as well). the tour told us to keep the stroller folded and someone stored in in the back of the train.
The tour guide provided good basic information in both Arabic and English during the ride. We passed by the food trucks area before departing at Safari Trip area.

There were number of snacks options around as well as toilets & prayer rooms at both entrance and African Safari areas. Food trucks prices were reasonable and not extremely overpriced which is sometime the case.

We took the Safari ride at noon time without having to quo or wait in an air conditioned bus for a total duration of 45 minutes. My kids enjoyed it much and the tour guide did a great job. We managed to spot most of the animals(Elephants are not there yet). The guide welcomed questions and any need to stop further to take more pics.

We settled to eat/pray etc and went to the Bird Show at 2 pm. There were variety of birds but the there is much space for improvement. I have seen better shows globally and I expect that this will improve with time. The kids enjoyed it though.

The wadi area has lots of spaces where you can sit, but since it was noon we skipped that. We were also told that the adventure valley is yet to open.

We had to also skip the African & Asian Villages since one of my girls was catching a fever, so we decided to leave. Hence, the review is not fully comprehensive. The aim was to clarify some of the concerns highlighted by other reviewers. Whilst one would ideally prefer visiting a place that is 100% functional, I can understand this might take little more time for a zoo.

Date of experience: March 2018
1  Thank alhosani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anush T, Manager at Dubai Safari, responded to this reviewResponded April 3, 2018

Dear Alhosani,

We extend out warmest greetings and thank you for visiting Dubai Safari. We appreciate your detailed feedback, yet regret for some inconveniences you have experienced during your visit. Please, be sure that all your valuable observations are taken into utmost consideration of the management and the products and facilities at Dubai Safari will go through certain improvements in the nearest future. We frankly hope that this experience will in no way influence your future decisions to visit us.

We will be looking forward to welcoming you back again at Dubai Safari.

Sincerely,
Dubai Safari Team

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Reviewed April 1, 2018

Two ticket prices - if you can buy a combo ticket as this gives you access to the safari 'game drive', if it is a busy day you can book online as the combo tickets are restricted in numbers. There are lots of different 'villages' that are linked by road trains, some open and some closed with aircon, they take buggies and have special areas for them. The space has been well designed and the animals have decent space - they have been moved from the Dubai Zoo, which is now closed. Lots of educational material around. The staff are very helpful and knowledgeable. You can spend as much time as you like. We had a two and found year old so did the game drive, African village and came back. We will return to do the rest.

Date of experience: April 2018
Thank TwoboysandRebus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anush T, Manager at Dubai Safari, responded to this reviewResponded April 18, 2018

Dear TwoboysandRebus,

We extend our warmest greetings to you from Dubai Safari. Thank you very much for visiting us and leaving nice positive comment on Tripadvisor with an amazing 5 star rate. It is so pleasing to know that your day out at Dubai Safari was filled with wonderful emotions and experience was fully up to your expectations. We hope that you will recommend it to all your family members and acquaintances. Looking forward to welcoming you back again soon.

Sincerely,
Dubai Safari Team

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Reviewed April 1, 2018 via mobile

Good place.. but missed the safari village.. there are few a lot of animals, birds and reptiles.. worth a visit..

Date of experience: April 2018
Thank rossanbabyg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anush T, Manager at Dubai Safari, responded to this reviewResponded April 1, 2018

Dear Rossanbaby G,

Warm greetings from Dubai Safari and many thanks for visiting us and leaving nice comments. We value and appreciate your time and hope to welcome you back again for another thrilling experience with Safari Village.

We are looking forward to that.

Sincerely,
Dubai Safari Team

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Reviewed March 31, 2018 via mobile

I have rated this based on what i see - was currently in place. We bought a Combi Ticket which allowed us access to the Safari if you don’t buy this then you will be very disappointed !!!

We booked our trip online but did not receive an email as promised due to technical issue ! We had to wait around 20 minutes for them to resolve it but all was fine we had paid online.

Please note there is no saving booking online as intimated on the web site !

We decided before starting the trip we would get a drink in the cafe. This is not finished and was very expensive for what we ordered. 5 AED a small bottle of water !

We boarded the road train to our first destination stop 2 which was a complete let down the theatre here was shut and most of the animals were not there.

We got back on the train to next destination to find the theatre was only doing three shows and the next show was at 5pm again not of any use. Many empty places where animals should or will be and a very long queue to get on the Safari bus here we waited over 1.30 minutes and most of this is direct Sun as there is no shade.

While the Safari was very good some of the buses had tour guides on them. Unfortunately our bus just had a driver who spoke on a few occasions which we could hear as we was at the from on the bus. You certainly would not have heard him if you were at the back of the bus. There are a few empty areas where they are still awaiting animals but in general this is the best part of the adventure apart form the very long wait.

Unfortunately there are many animals still to come and it is still work in progress once all complete it will hopefully become a good attraction to visit. I don’t think you would want to visit here in the height of summer as the whole attraction is outside with the exception of the Safari buses and some of the road trains that take you between different bus stops.

Not a full day trip but certainly due to waiting time for the Safari you I will need around 6 hours.

Date of experience: March 2018
Thank petercW3159NT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anush T, Manager at Dubai Safari, responded to this reviewResponded April 1, 2018

Dear Peter C,

Warm greetings from Dubai Safari. Many thanks for visiting us and leaving valuable comments and feedback on the experience. We appreciate it. Kindly be advised that we are expecting many new arrivals, new products and facilities to be launched at Dubai Safari in the nearest future. Meanwhile, we are thankful for your time to post detailed comments and hope to welcome you back very soon.

Sincerely,
Dubai Safari Team

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