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“Worst daytime reception staff ever!” 2 of 5 bubbles
Review of Ibis Mall Of The Emirates

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Ibis Mall Of The Emirates
Ranked #163 of 544 Hotels in Dubai
Certificate of Excellence
Johannesburg, South Africa
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Worst daytime reception staff ever!”
2 of 5 bubbles Reviewed 3 May 2012

Okay, you get what you pay for in general at most hotels, therefore I didnt expect a huge room with great views or for that matter any frills or extras in the room or at breakfast. HOWEVER, service does not cost a hotel extra money. We stayed here for 5 nights and our nightmare started already upon checking in, and didnt end there. Each day we had a problem with the Ladies doing daytime reception shifts. They were rude, completely clueless on basics for first time travellers to Dubai. We had to try fixing all their errors and incompencies at night when the men staff were on duty. The night staff were alot friendlier and atleast tried helping without laughing at us or being rude. Location is good, depending what and where you are wanting to go. Dubai Mall, Creek and Karama is far, even by metro. Breakfast very average and rooms small, basic with bad/no views.

All of this can be over looked, but those rude ladies at reception left a very negative experience of this hotel.

Also thanks to housekeeping for a smile (perhaps you can teach your other collegues how to smile, as it doesnt cost the hotel anything).

Room Tip: There are no good rooms. No matter what floor all rooms are the same size.
See more room tips
  • Stayed April 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Gretchen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Florianópolis
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 25 April 2012

Good Location, very close to Mall Off Emirates and metro station. There's a free internet in the Lobby.

  • Stayed April 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LucianoLM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 24 April 2012

friendly, helpful staff. hotel clean and has the basics you need. The beds are a litte on the hard side but other than that a great budget hotel in dubai

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 01sally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nairobi, Kenya
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 22 April 2012

The Ibis is an average hotel, it is fairly priced and is in a good location since its within walking distance to the mall of emirates. The rooms are fairly clean but a lot smaller than I had anticipated. We didn't need to eat there so I can't really comment on the quality of food. The hotel didn't have wi fi connection in the rooms and most guests were huddled up at the lobby using the wi fi there. Also the rooms didn't have coffee making facilities. I feel that it is a very basic hotel..

  • Stayed August 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank PAULINE K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandvika, Norway
Level Contributor
93 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 bubbles Reviewed 21 April 2012 via mobile

The hotel is fairly cheap for Dubai and the location should be ok, being "close" to the Metro. However, I took the Metro from the airport and arrived at the Mall of the Emirates. When inside the Mall I had no idea where to go and asking the Information was of little help. "second right and second left" left me in the parking lot at the wrong side of the Mall. I probably used 25 minutes from the Metro to the hotel. I am glad I only had a daypack.

When I arrived to the hotel I found it fairly basic. The view was dull, so i rolled down the curtain where it stayed. And why don't cheap hotels have free internet in the rooms? They had free wifi in the lobby only.

And to the Ibis hotel: The directions to the hotel on the web site is only by car, while there is no directions from the Metro. Maybe the reason is that the walk to the metro involves running across roads with lots of traffic?

Stayed April 2012
Helpful?
1 Thank Milk-Sheikh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tehran, Iran
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 12 April 2012

Only good location!
Nothing else..
Very impolite staff.
Very expensive rate for 2star hotel.

  • Stayed March 2012
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank rey m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 7 April 2012

Great Location if you spend more time around Palm Jumeira, Burj Al Arab, it's a good location , since it's kinda close to the metro , about 10-15mins walk,
but it's far to go Deira , Bur Dubai, Dubai Creek.
The reason why I chose this hotel , it's the least ripped hotel from the travel agent which arrange my tourist visa. The other hotels offer were triple the market price.
So I know IBIS is an economy class/ budget hotel, but I have been some other brand of same tier, ibis offer even lesser i.e. some basic bathroom ammenities, like a tiny shampoo but only towel.
Out of negative, I would like to thank the friendly housekeeping staff, your greeting and smile may have to save this brand also the complimentary breakfast, the chocolate bread was so tasty.
My conclusion is, dont be blind by the price only. Little reminder, the key card, please keep it with your iphone, mine was ERASED by holding it back to back, surprise by the technology, never had anything like that before

  • Stayed March 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank erikuryo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ibis Mall Of The Emirates

Property: Ibis Mall Of The Emirates
Address: 2A St | Al Barsha, Dubai 283825, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #163 of 544 Hotels in Dubai
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis Mall Of The Emirates 2*
Number of rooms: 204
Official Description (provided by the hotel):
Ibis Mall of The Emirates, located on Sheikh Zayed Road, is within walking distance to the region’s most exciting shopping destination, Mall of the Emirates. The entertainments areas of Madninat Jumeirah, Wild Wadi, Jumeirah Beach Park and Dubai Marina are located nearby the hotel. The hotel features 204 air-conditioned rooms, with free Internet access in all public areas, an Italian restaurant, a 24 hour coffee shop and a bar. ... more   less 
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