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All reviews zest restaurant royal mirage sunglasses cleaning beautiful hotel pool service palm dubai moment you arrive cold towels pure luxury private pool junior suite best hotel i have ever stayed the general manager sister hotel arabian court perfect service our honeymoon
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Reviewed April 1, 2018 via mobile

The One & Only The Palm, Dubai, is an outstanding hotel. I have travelled the world and stayed in a plethora of high end hotels but this surpasses them all. From the beautifully prepared food, the stunning facilities including the pool and private beach to the attentive and personalised customer service, this hotel has it all. Truly outstanding!

Stayed: March 2018, travelled with friends
4  Thank foreverexplorer2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OneandOnlyThePalm, General Manager at One&Only The Palm Dubai, responded to this reviewResponded April 29, 2018

Dear Guest,

It was a pleasure to welcome here at One&Only The Palm.

We are glad to read you enjoyed the selection of restaurants, all under the culinary guidance of three-star Michelin Chef Yannick Alléno, our award-winning facilities, such as the Grand Pool and the private beach, and the services provided by our dedicated staff members.

We would like to thank you for your feedback and we hope to welcome you back in a not too distant future.

Kind Regards
Management Team
One&Only The Palm, Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 30, 2018

great hotel infrastructure in Dubai the Palm but food quality across all restaurants is poor, service is slow and inadequate for a luxury 5 star hotel. Breakfast is good but it ends there. We have been to several One and Only resorts and this is by far the worst in terms of food and service. Would not come back. Very disappointing.

Stayed: March 2018, travelled with family
7  Thank mattia c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OneandOnlyThePalm, General Manager at One&Only The Palm Dubai, responded to this reviewResponded April 29, 2018

Dear Mr. Mattia,

Thank you so much for sharing your experience related to your recent stay with us.

We indeed apologize if we have come short of meeting your expectations and rest assured that each comment is reviewed with members of the concerned teams and adjusted where ever possible.

We hope that you will give us the opportunity of welcoming you back to demonstrate our ability to deliver service and facilities to your expectations and to amend your latest views.

We look forward to such in the not too distant future.

Kind Regards
Management Team
One&Only The Palm, Dubai

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Reviewed March 29, 2018

very nice stay at the one & only the palm resort, the rooms are very nice also the front office staff are friendly specially Tarik the Bellboy who is giving us all the informations about Dubai. the food in the restaurant are nice also with an amazing collection of drinks .

  • Stayed: March 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Charles L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OneandOnlyThePalm, General Manager at One&Only The Palm Dubai, responded to this reviewResponded April 29, 2018

Dear Mr. Charles,

It was a pleasure to welcome you as our guest here at One&Only The Palm.

We are delighted that you enjoyed your stay, the comfort of our rooms, the selection of restaurants, all under the culinary guidance of three-star Michelin Chef Yannick Alléno, and the collection of signature drinks.

Thank you for highlighting the genuine hospitality of our dedicated team members and we shall ensure that your kind recognition is shared with them.

Once again, thank you for your feedback and we hope to welcome you back in a not too distant future.

Kind Regards
Management Team
One&Only The Palm, Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 24, 2018

we enjoyed our stay at this lovely resort,the facilities were amazing and staff very friendly specially tarik from the concierge who was always assisting me and my wife. thank Tarik and see you soon for one more visit.

  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank cristianodavids1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OneandOnlyThePalm, General Manager at One&Only The Palm Dubai, responded to this reviewResponded March 30, 2018

Dear Mr. Davids,

It was our pleasure to welcome you at One&Only The Palm.

We are glad you have enjoyed the facilities of the resort and sincerely appreciate your kind words in regards to the warm care of our Team Members, particularly Tarik.

We thank you for your feedback and we hope to welcome you back as our in-house Guest in a not too distant future.

Kind Regards
Management Team
One&Only The Palm, Dubai

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Reviewed March 24, 2018

This hotel is very different from the other 5 star hotels I had stayed and I shall tell you why. When we checked in we were almost 5 hours ahead of check-in time. Deen the manager welcomed us and upgraded us to the palm beach room. Seeing us rather jaded following a long flight he took my wife and I to Zest for a complimentary buffet breakfast. We were assigned Doole as our host co-ordinator. He was absolutely brilliant booking tables at the restaurants, shuttle busses amongst others.
The room was luxurious and well attended to. The cleaning staff were helpful, attentive and nothing was too much for them. The swimming pool was wonderful and the beach grand. The staff look after all the customers with great care offering drinks, water, towels and anything else one may require.
The restaurants were simply great. As vegetarians we were a bit apprehensive but that was quickly set aside but the sincere interest showed by the staff to ensure we had a good experience. The sweetcorn consume at STAY the French restaurant was simply out of the world. Jake and the chef (forgot his name) were so attentive. Zest, where we had breakfast and a couple of dinners was also excellent - once again great staff doing their best to ensure attention to detail. Manuel at 101 looked after us along with his staff - o particular point to note was the fact that he kept his word by sending us a detailed letter listing places to see in Florence (our next trip). Only this hotel has such great staff. Mr Smallera, the CEO of the hotel hosted drinks for the customers and ensured that he met up with everyone of them.
This place is special and treats their customers exceedingly well. I cannot fault anything in this place and will be going back again. The review may sound a bit over the top but believe me you will know how true this is when you experience it. Thanks to all the staff at One&Only The Palm.

Stayed: February 2018
2  Thank Sriramr888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OneandOnlyThePalm, General Manager at One&Only The Palm Dubai, responded to this reviewResponded March 30, 2018

Dear Guest,

It was our pleasure to welcome you at One&Only The Palm.

We sincerely appreciate your kind words in regards to the warm care of our Team Members. We concur with you that each one is committed with sincerity and professionalism to deliver excellent service to our praised guests.

It is also gratifying to note that you enjoyed the quality of the food in our three restaurants, all under the culinary guidance of three-star Michelin Chef Yannick Alléno, the decor and cleanliness of your room, the ambiance around our Grand Pool and on the beach .

We thank you for your feedback and we hope to welcome you back once more as our Guest in a not too distant future.

Kind Regards
Management Team
One&Only The Palm, Dubai

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