The hotel is simply wonderful, very beautiful landscape, good rooms but bad service. As I was ordering breakfast, I had to repeat my order 5 times and that was just reading the menu items from the In-room dining menu, my order obviously came wrong and the man that was on the other line said "You were the one to order wrong!!" That is simply unacceptable. Also, when I called to ask for a Panadol due to my unbearable headache, the hotel staff said they cannot serve guests any medicine, and the nearest supermarket is a 20 minute drive and obviously closed at 3 am. I decided to call them back, this time it was a lady answering the phone, she was a bit more sympathetic than her colleague, but as he over heard her talking, he said "I already told them twice that we dont give Panadol", in a very loud and rude manner.
There are only 4 English speaking TV channels to choose from, all of which are unbearable to watch, I think the Hotel has to really consider investing in some OSN channels.
- Official Description (provided by the hotel):
- Situated on the fronds of Palm Jumeirah’s east crescent, Rixos The Palm Dubai is the UAE’s first luxury multi-concept resort. The resort boasts the city’s most spectacular location offering panoramic views of the azure waters of the Arabian Gulf, Dubai's iconic skyscrapers, the glittering skyline of Dubai Marina and the remarkable lagoons and architecture of Palm Jumeirah itself. Decorated in sophisticated shades of cream and gold, accented with dark wooden furniture and parquet flooring, the resort features 231 rooms and suites that provide a wealth of comfort and luxury. ... more less
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