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Reviewed July 30, 2012

I spent 2 days here recovering from a busy work season on my way to island get away. Experience was top notch! Breakfast was fabulous with the choices decadent and overwhelming in Ala Turca Restaurant.

The pool, gym, sauna, tennis courts etc. were fantastic with excellent facilities and staff. The staffs certainly go the extra mile to make your stay enjoyable. Cocktails were lovely, jazz music in evenings a nice touch and all in all I would highly rate this hotel for a stop over or home base to explore in Dubai.

  • Stayed: June 2012, travelled with friends
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Thank ronchon v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefanie S, Guest Relations Manager at Rixos The Palm Dubai, responded to this reviewResponded August 16, 2012

Dear valued Guests,

Greetings from Rixos the Palm Dubai!

It was our great pleasure to welcome you to our Property and exceed your expectations!

We value such feedback which is shared with all and look forward to your return visit in a not too distant future.

kind regards

Stefanie Schubert
Rixos the Palm Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 28, 2012

The hotel was great, food, clubs, pool and beach just excellent, the rooms were comfortable, my kids enjoyed a lot in rixy club, the management the staff was really cool and friendly, always smiling and devoted, would love to go there again, unfortunately didnt get time to try out the spa, but next time surely will avail it, as a suggestion there should be a shaving and sweing kits in the comfort rooms, the pool is open till midnite thats great and the life guard even guide you the tips of good and safe swiming thats nice, and i loved the cheesy omelete at the breakfast. i booked the deluxe rooms but it was upgraded to premium and that was a nice surprise at the time of check in :)

Room Tip: i stayed in premium room and it was beautiful with beach view, ideal for leisure thing.
  • Stayed: July 2012, travelled with family
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Thank hina J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefanie S, Guest Relations Manager at Rixos The Palm Dubai, responded to this reviewResponded August 16, 2012

Dear valued Guests,

Greeting from Rixos the Palm Dubai!

Thank you so much for sharing your recent experience, and indeed delighted to read that you enjoyed our facilities and services provided by our team of dedicated members. It is always great to hear that we always can make your stay more memorable and looking forward to show you the next time our Rixos Royal Spa.

kind regards

Stefanie Schubert
Rixos the Palm Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 28, 2012

realy i would like to come back with me all famliy
thanks for all staff
speaciel thanks to front office
realy eslam from concierge help me too much
thanks agine for this wonderful vacation ever have it

Room Tip: for nice room just in secound buliding
  • Stayed: June 2012, travelled as a couple
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Thank kerm2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefanie S, Guest Relations Manager at Rixos The Palm Dubai, responded to this reviewResponded August 16, 2012

Dear valued Guests,

Greetings from Rixos the Palm Dubai!

Thank you so much for sharing your recent experience, and indeed delighted to read that you enjoyed our facilities and services provided by our team of dedicated members.

We value such feedback which is shared with all and look forward to your return visit in a not too distant future.

Specially I would like to thank you on mentioning our Colleagues Names.

kind regards

Stefanie Schubert
Rixos the Palm Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 28, 2012

We stayed there at the beginning of July and it was really an exeptional experience.

Starting from our arrival the welcome by girl wearing traditional Turkish dress offering cold towels, dates and Turkish delights it was really a nice touch from them
the check in at the reception was quick and they gave me a room with a great view of the pool and the palm.
Breakfast at A La Turca restaurant was really good and a lot of choices. Entertainment at pool area was really amazing and made us forget about the hot weather. Lunch at A La Turca was great the menu a bit limited but the Turkish food really delicious.The Drinks in the lobby bar was really great and prices reasonable.
I believe I will stay there gain in my next holiday.

  • Stayed: July 2012, travelled as a couple
    • Value
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Thank Chris N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefanie S, Manager at Rixos The Palm Dubai, responded to this reviewResponded August 16, 2012

Dear valued Guest,

Greetings from Rixos the Palm Dubai.

Thank you so much for sharing your recent experience, and indeed delighted to read that you enjoyed our facilities and services provided by our team of dedicated members.

We value such feedback which is shared with all and look forward to your return visit in a not too distant future.

kind regards

Stefanie Schubert
Rixos the Palm Dubai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 27, 2012

If you haven't been to Dubai before, you won't be disappointed, but if you're used to real five star service, you'll be disappointed. Here's the email that I sent to Guest Relations with my feedback:

llowing my call to guest relations a few moments ago, I wanted to share some complaints about your service so you can act on them now and also ensure future guests can benefit from better service.

When we arrived yesterday, we were initially encouraged and it was nice to be escorted to our room.

At the pool is was good to be asked by guest relations if we had any requests. I did - I asked if any of the TV channels would be showing the Olympics and Ali told me he'd call my room to let me know. Unfortunately, Ali failed to call me back which was poor considering he works in Guest Relations so should be setting the example.

At lunch time, service was OK in the all day dining restaurant although the food was generally not kept not on the buffet and the chefs were just stood around looking bored with their arms folded.

At dinner in the steak house, it was 25 minutes from being seated before a menu was given to us and even after we had ordered food, we still hadn't been asked if we wanted drinks. I received the wrong starter. After the main course, we we so bored of waiting that we chose to leave before dessert was offered.

After dinner, we went to reception to see if a late check out would be available, but was told that although it is quiet, we would only be able to extend until 1pm otherwise be charged for a further half day. This seems crazy given the resort is quiet and we had told the receptionist that we were bringing guests to visit us at 6pm this evening to have drinks. We're already giving you extra income!

At breakfast this morning, we ordered peppermint tea to drink but by the time we were ready to leave, it hasn't arrived.

It really feels like staff haven't been trained well and don't communicate with each other. I also have to say that the pricing of drinks and snacks has been the most I've ever paid in a hotel. I live in the Ritz Carlton DIFC and even their beverages are much cheaper. To pay AED 25 for a bottle of local water that retails at AED 2, or a coke for AED 20 that is AED 1.5 or a Magnum ice cream for AED 25 that costs AED 6 is just crazy. It feels poor when the standards of the hotel are far from five star. The rooms and facilities are more like four star with service being two to three star.

Please let you let me know your thoughts?

  • Stayed: July 2012
    • Value
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1  Thank MarcusWillTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ozgur C, Manager at Rixos The Palm Dubai, responded to this reviewResponded July 30, 2012

Dear Mr. Bailey,

Thank you for your time today on the phone and apologies once again for the inconvenience that we may have caused. Our guest relations team is instructed to get back to guests in writing when they could not reach them by phone.

As mentioned on the phone we look forward to welcoming you back again at Rixos The Palm Dubai and thank you for your constructive feedback.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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