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Reviewed February 10, 2013

I visited Rixos hotel with a friend yesterday, i thought it will be an ordinar hotel like Atlantis, huge and nobody takes care when you enter, however as soon as we entered we were approached and they asked us if we need any help, woow amazing, i asked if it was possible to have a tour of the hotel, the hostess smiled and escorted us to the guest relation desk, we were greeted by a bright and wonderful smile that offered to show us around and explain us the facilities. The guest relation people were very well trained and you can see the passion on what they are doing. in a simple word i know where to spend my week ends from now on, it is certainly a beautiful hotel but the service and the staff is making a huge difference. great job to the guest relation desk

Date of stay: February 2013
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Service
1  Thank Maila_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosThePalmDubai, General Manager at Rixos The Palm Dubai, responded to this reviewResponded February 20, 2013

Dear Guest,

We would like to thank you very much for taking your valuable time in sharing your experience with us. We are happy to hear that you have had a pleasant stay with us. The comments you have pointed out, have already been shared with the team, in order to be evaluated.

We look forward to welcoming you again,

Kind regards,
Mouhamad Hadla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 6, 2013

My staying in Rixos was simple perfect! Winsome waiters, and the sweetest boss in the world! I'm sure I'm going back in the hotel in the future! I fell in love with the view I see on the balcony!! :-))

Date of stay: February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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3  Thank OdettOszko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosThePalmDubai, General Manager at Rixos The Palm Dubai, responded to this reviewResponded February 7, 2013

Dear Guest,

We would like to thank you very much for taking your valuable time in sharing your experience with us. We are happy to hear that you have had a pleasant stay with us. The comments you have pointed out, have already been shared with the team, in order to be evaluated.

We look forward to welcoming you again,

Kind regards,
Mouhamad Hadla

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 4, 2013

It was our first time in Rixos Dubai hotel, after regular staying in luxury Madinat hotels. First of all, I wanted to highlight the superior service we received during our stay at the hotel. The entire staff was friendly, helpful, and professional throughout our whole long stay (more than a month!). In particular, Ms. Indira was always helpful, not only at guest relations desk but also being a beautiful concierge, receptionist and simply friend in one). The house keeping staff was doing extra effort into delivering sea water to the room every night for my baby's bath. The kitchen staff didn’t make us to feel the “a la turca” restaurant as a buffet, different cuisine everyday. The room service made wonderful in-room tea time, doing extra effort by making soup (personally customized) for my kids. Mr. Christy and his staff was making our stay at the beach different every day, different style of cabana. Mr. Cenk Unverdi, the hotel Operations Manager, never says no to guests and was considering all of our comments since the very first day. Mr. Mouhamad Hadla, the AGM, is very professional and client oriented, and takes care of every single guest personally. Many thanks to all involved again for making our stay a great one. We will definitely be staying with the Rixos Dubai Hotel again!

Date of stay: December 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Maira T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosThePalmDubai, General Manager at Rixos The Palm Dubai, responded to this reviewResponded February 5, 2013

Dear Guest,

We would like to thank you very much for taking your valuable time in sharing your experience with us. We are happy to hear that you have had a pleasant stay with us. The comments you have pointed out, have already been shared with the team, in order to be evaluated.

We look forward to welcoming you again,

Kind regards,
Mouhamad Hadla

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 3, 2013

I and my friends were just wanted to see what is there at the end of the palm and surprisingly we discovered Rixos hotel. We went to the white x bar and it was breathtaking. The service and staff was very accommodating. We are a hospitality Personnal and its always difficult to please us but the service we received in club was superb. Staff was very friendly and welcoming. Big credit to the manager (asian gentleman) who has managed such a beautiful venue. I am sure this place is going to rock in near future.
Thanks
David

Date of stay: January 2013
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosThePalmDubai, General Manager at Rixos The Palm Dubai, responded to this reviewResponded February 5, 2013

Dear Guest,

We would like to thank you very much for taking your valuable time in sharing your experience with us. We are happy to hear that you have had a pleasant stay with us.
We look forward to welcoming you again,

Kind regards,
Mouhamad Hadla

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 29, 2013

It's my first time in UAE. I'll be with my friend.The best place to relax is here at rixos... with the stunning view of the sea, the white X beach and lounge is so nice and relaxing, the staff are very friendly.Indira is smiley and very frendly thank you for the excellent service.The rooms are big and cozy. The food are very tasty as well. Excellent.Thank you for all. We will come back

Date of stay: October 2012
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosThePalmDubai, General Manager at Rixos The Palm Dubai, responded to this reviewResponded January 30, 2013

Dear Guest,

We would like to thank you very much for taking your valuable time in sharing your experience with us. We are happy to hear that you have had a pleasant stay with us.
We look forward to welcoming you again,

Kind regards,
Mouhamad Hadla

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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