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Reviews (3,707)
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Reviewed June 11, 2017

As a UAE resident, I've stayed at several of the resorts on the Palm. The Rixos has the best customer service! Comfy beds, tranquil adults only pool, crystal clear beach. I highly recommend the All Inclusive upgrade. It included all of our meals (dinner at L'Olivo was amazing!) and drinks. I've never experienced a more attentive wait staff by the pool. The front desk was very helpful as well. They allowed a late check-out, and made our birthday stay extra special. We will surely return for a third stay!

  • Stayed: June 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank ashley f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosThePalm D, Manager at Rixos The Palm Dubai, responded to this reviewResponded June 12, 2017

Dear Ms. Ashley,

Thank you for taking the time to share your experiences in Trip Advisor. It was indeed a pleasure to learn that you enjoyed your stay with us.
Your kind compliments have been passed on to all our team members. It is always rewarding when guests voice their appreciation.

We look forward to the pleasure of welcoming you back in the near future.

Kind Regards,
Saida Shavkatova
Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 11, 2017 via mobile

Third time we have stayed here and yet again, absolutely perfect. We have stayed at a number of the top hotels in Dubai and the staff at the Rixos are by far the friendliest, helpful and professional. A special mention has to go to Manju, who looked after our family by the pool everyday - a true star. Thankyou

Stayed: June 2017, travelled with family
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosThePalm D, Manager at Rixos The Palm Dubai, responded to this reviewResponded June 12, 2017

Dear Mr. David,

Thank you for your feedback. We are really pleased to read your wonderful comments and I will ensure that this is shared with all our colleagues. Our aim will be to exceed your expectations again and again.
We all look forward to welcoming you back to the hotel in the not too distant future.

Kind Regards,
Saida Shavkatova
Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 10, 2017

I booked a deluxe sea view room for my fiancee as a surprise gift for his birthday. We arrived early and the room wasn't ready yet as they had full occupancy. So as not to keep us waiting for more, they upgraded us to a senior suite which was the largest and most elegant hotel room I've been to. We were delighted. Not to mention, they organized a special delivery: by the time we got back from the pool, a cake and grape juice was awaiting us in the room. We particularly enjoyed the shisha lounge, the lush vegetation on the grounds and the furnishings around the lawns, the little water fountains and floral arrangements; the delicious breakfast buffet and pizzas at L' Olivo restaurant. We had a memorable staycation and a heartfelt thank you goes to the staff of the hotel: Mr. Onur at reception, the supervisor on duty, Mr. Ibrahim Bursa who arranged for the cake, the L' Olivo waiter and manager who accommodated us despite a prior reservation, and everyone who with their professionalism, kindness and smiles made this unforgettable. Thank you, lovely staff at Rixos on the Palm, Dubai!

  • Stayed: June 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank simonreka80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosThePalm D, Manager at Rixos The Palm Dubai, responded to this reviewResponded June 12, 2017

Dear Valued Guest,

First of all we would like to thank you for being our guest and for the time you spent to post such a lovely feedback on Trip advisor to share your experience regarding your stay with us. Your feedback is very much appreciated.
We are extremely happy to hear your overall stay with us was excellent. Thanks very much for highlighting the service quality and our colleagues’ performance at our hotel.
We truly enjoyed looking after you and hope to have the pleasure of welcoming you back again.


Kindest regards,
Saida Shavkatova
Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 10, 2017

I was there for a daily visit. Great location, great people, extremely clean. The stuff is super helpful and kind we like it very much. Thanks to Can, Vitalia and Atabay from Entertainment team you made our day fantastic. While serving us the smile was always there ! Definitely will come back again ! The food is exceptionally good with rich
variety and top taste.

  • Stayed: June 2017, travelled with family
    • Cleanliness
    • Service
Thank TC Nurettin E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosThePalm D, Manager at Rixos The Palm Dubai, responded to this reviewResponded June 17, 2017

Dear our valued guest!

Thank you very much for visiting our hotel. We are glad to know that your have enjoyed our services as much as we enjoyed hosting you at our properties.

We are looking forward to seeing you again soon.

Sincerely yours,
Elena Ivanova
Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 10, 2017

Cant wait to go back!! Not a bad word to say about this hotel, This hotel is in a class of its own, its immaculate not a speck of dust anywhere, cleaners do an amazing job, hats off to them. the hotel itself is beautiful inside and out, the grounds are so well maintained. The rooms are luxurious we stayed in a deluxe room which has a very comfortable bed and pillows, amazing views, huge deep bath for relaxing in, shower is great, glass balcony with 2 sun loungers on. has a hairdryer and iron an ironing board on request which you can just keep for your stay, the room has a mini bar which is refilled daily at no extra cost, which included beers, ice tea, fanta, seven up, crisps and chocolate (included in the all inclusive) also has a maxi bar (at an extra cost) really didn't need to pay for them as the mini bar is great!! rooms again are as clean as the rest of the hotel, The hotels beach is fantastic and the sea is like a warm bath, sun loungers are really comfortable there are beds that have drapes to keep you out of the sun if you preferred and great little boat beds to keep the kids cool, waiter service at the beach and pool area, you really didn't have to move! All the staff are friendly and very helpful but I have to say the waiters round the pools and beach really are amazing and are a real credit to the hotel and to our stay! They are constantly coming round to check if you needed drinks , snacks or food, they are some of the friendliest people we have met and could not do enough for you, without these guys our holiday would not have been the same, to say they were constantly on the go in that heat the service was the best out of the entire hotel! Hope they get the credit they truly deserve, Jeremy and Christopher were our waiters for the week, they did an amazing job and are genuinely lovely friendly people, if one was going for a break he would always come and let us know who was filling in for him, also Manjuu the bar manager does an amazing job too so THANK YOU guys you are a credit to the Rixos! .......Must mention the lifeguards too, Lorenda one of the lifeguards stood out he was a man of few words but did his job extremely well, always checking through his shift that there weren't any leaves that had blown in the pool and if there was just even a few he would be there with his net getting them out which we appreciated. Even our cleaner Dorna was such a smiley friendly guy who took pride in what he did... must mention the food it was excellent, great chefs who would cater for all your needs, lots of vegetarian dishes as well.
So all in all a FANTASTIC holiday FANTASTIC staff FANTASTIC food and a FANTASTIC hotel, look forward to coming back next year!!.

  • Stayed: June 2017, travelled as a couple
    • Location
    • Rooms
    • Service
4  Thank carol p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosThePalm D, Manager at Rixos The Palm Dubai, responded to this reviewResponded June 11, 2017

Dear our valued guest!

Thank you very much for having stayed with us and for sharing your experience via such a nice and detailed review. We are glad to know that you have enjoyed your stay as much as we enjoyed hosting you at our properties. Thank you for recognizing our colleagues, your kind words will be conveyed to them accordingly.

It was our pleasure to have you as guest and we are looking forward to seeing you again in the nearest future.

Sincerely yours,
Elena Ivanova
Guest Relations Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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