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Reviewed June 15, 2017

One of the best hotels I have ever stayed at (and I travel over 100 days per year, staying in most of the major chain hotels)... Staff are all so friendly and welcoming and myself, wife and 4 year son had an unforgettable experience at the Rixos and will definitely return again one day soon hopefully! We stayed at the Rixos Palm Dubai from June 6th - June 9th and were sad to leave!

The hotel was so good in fact, that we cancelled a reservation we had at another hotel (which would have been for free using hotel membership points) to extend our stay at the Rixos (adding cost). We joined the all inclusive deal and this was well worth it due to the issues eating off premises during Ramadan and we also enjoyed the buffet every evening. The breakfast and snacks during the day at the pool were also excellent.

The room (room #1435) was amazing, we were upgraded to a suite and this was beyond our expectations. A wonderful balcony with a sea view and the Atlantis hotel in the distance. An awesome view to see each morning. The room was very modern and clean and more than enough space for a family of 3 or 4.

One of the key reasons for choosing Rixos was also the kids club (RIXY CLUB) and that it had received family friendly reviews. Both the kids club and overall welcoming for our son was superb and exactly what we wanted, our soon keeps saying ' he wants to go back to the outdoor poor at Rixos!) Our son enjoying the Indian themed playgroup and the kids play room in the main restaurant. That said, the hotel is also fine for couples without children.

Particular staff that we would like to commend on their customer service and making our holiday so special (sorry for those whose names I have omitted; all of the staff were amazing but particular remembered the team members below):

* (pool / restaurants / bar staff) RAMON, LEGER, JEREMY, RAJ, ANTONY, RUSLAN, NANCY, PETER & PATRICK, and the rest of the team were very friendly and willing to help with anything we needed and made the stay very enjoyable. Definitely creating a resort feel, without any pretentiousness.
* SAKTHIVEL (pool attendant), for helping us find a good spot on the beach
* ATTOUKUR and EHSAN for helping to arrange ice cream for our son after he fell asleep during dinner one evening and for their ongoing hospitality each time we went to the restaurant in the evening.
* Finally also to MICHAEL KHALIFRA and RASHID for their professional service at the front desk and lobby; making the stay overall enjoyable from all aspects of the service.

TOTALLY RECOMMEND RIXOS PALM DUBAI to anyone who would like a good base to enjoy the weather as well as perhaps do some simple sightseeing. We have been to dubai four times before and stayed in chains such as Hilton, Intercontinental, Holiday Inn etc but none of these match up to the welcoming environment of Palm Rixos.

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The comments below are not DISLIKES, just feedback or suggestions :)

1) Wifi was not very reliable; didn't work on the balcony but this was ok for us a we had bought local DU sim cards at the airport for AED150

2) Light switches.. The lights were a little confusing at first, as all of the rooms had the same icons on the panel.. so the lounge also had the icon for a shower to turn on the main lounge light :) this was a minor inconvenience once we worked out the system :)

3) Due to Ramadan restrictions the outdoor areas were closed from 6PM, however this was compensated by the fact that they were open all day and it was possible to order drinks (including alcohol) during the daytime whilst enjoying the sunshine

4) Lack of fans outside. We brought some fans with us due to the heat and even though it was only 40 degrees, I can imagine it will get much hotter later in the year and unbearable to be outside. I was using my fan which (I was powering by a solar panel being a geek); perhaps Rixos could consider this for each table during the summer months :) Aside from the pool, there were very few cool or shaded areas to sit and enjoy a drink outside, so this really needs to be considered during the hotter periods and could be a good value proposition against other hotels in the hotter months :)
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Wishing the staff at RIXOS DUBAI all the best for the future and hope to return soon!

Room Tip: sea view rooms facing towards the mainland are quiet
  • Stayed: June 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
7  Thank Nick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosThePalm D, Manager at Rixos The Palm Dubai, responded to this reviewResponded June 18, 2017

Dear our valued guest!

Thank you so much for having stayed with us and for taking time to share your experience via such a nice and detailed feedback. We are so happy to know that we have managed to satisfy all of your needs and provide a good service for you. Your appreciation is the highest worth for us. Thank you for recognizing our colleagues, your kind words will be conveyed to them accordingly. We appreciate your remarks and suggestions and will definitely take them all into consideration in order to improve our services in future.
It was an honor for us to have you as a guest and we hope your next stay is just around the corner.

Sincerely yours,
Elena Ivanova
Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 15, 2017 via mobile

Hotel is on the highest level of service:
Friendly staff speaking any language, and trying to understand, serve & help any your request & wish. Suggest to stay with all your family, and even celebrate your Honeymoon, like we did. Very lovely atmosphere & stay in Rixos. Turkish cuisine will surprise you especially during Ramadan time. Will come back again and again...

Stayed: June 2017, travelled as a couple
1  Thank Zhukov I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosThePalm D, Manager at Rixos The Palm Dubai, responded to this reviewResponded June 17, 2017

Dear our valued guest!

Thank you very much for choosing us. We are glad to know that our services have met your expectations and your appreciation is the highest worth for us.

Looking forward to seeing you again in the nearest future.

Sincerely yours,
Elena Ivanova
Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 14, 2017 via mobile

Had an amazing hol with family. We were treated like royalty.
Great kids club, good facilities and very kind staff
The ice cream is fabulous!! Go see Ramon!
Manju and his team looked after us by the pool in searing heat. Incredible staff.
One tiny complaint is the metal staircase banisters which are very sharp if you need to hang on to them! (The downstruts)
Apart from that a cracking time was had by all

Stayed: June 2017, travelled with family
Thank Lesley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosThePalm D, Manager at Rixos The Palm Dubai, responded to this reviewResponded June 17, 2017

Dear our valued guest!

Thank very much for having stayed with us. We are glad to know that you have enjoyed your stay. It was a pleasure for us to have you as a guest and we are looking forward to seeing you again.

Sincerely yours,
Elena Ivanova
Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 13, 2017 via mobile

Recently visited the pool with friends, thank you for everything Stefano and team! Love tge cocktails and the environment!
Will defenantly visit again.
They also offer romantic cabana dinners, ideal for couples.

Stayed: April 2017, travelled with friends
Thank Yiota K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosThePalm D, Manager at Rixos The Palm Dubai, responded to this reviewResponded June 14, 2017

Dear our valued guest!

Thank you very much for visiting our hotel. We are glad to know that you enjoyed our services as much as we enjoyed hosting you in our resort.

Looking forward to welcoming you back.

Sincerely yours,
Elena Ivanova
Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 11, 2017 via mobile

My partner and I stayed here for 2 nights in May to break up our long journey to Bali

The hotel is beautiful, the room was spotless and the staff very attentive.

It is worth noting that this is one of the last hotels on the palm and it takes about 20 minutes to get to it upon entering the Palm. The hotel does run a complementary shuttle to the Mall of the Emirates but can be quite pricey in a taxi otherwise.

We only ate breakfast at the hotel but it was delicious with a great selection available and omelettes, poached / fried eggs and eggs Benedict made to order.

Overall we'd definitely recommend and return.

Stayed: May 2017, travelled as a couple
Thank Jessica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosThePalm D, Manager at Rixos The Palm Dubai, responded to this reviewResponded June 12, 2017

Dear Ms. Jessica,

Wishing you a great day from Rixos the Palm Dubai. We appreciate your recommendation about our hotel. It is great to know that you had a great time during your vacation with us.
Looking forward to host you again with Rixos standards.

Kind Regards,
Saida Shavkatova
Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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