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Reviewed November 15, 2017 via mobile

We visited this hotel for the day with friends and children. We had the package for the pool and beach area and also lunch. The facilities were fantastic and the food was amazing. The hotel put on a magic show for the children which they loved.
The facilities are ideal for every age group.

Stayed: November 2017
Thank RMorgs100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosThePalm, Manager at Rixos The Palm Dubai, responded to this reviewResponded November 20, 2017

Dear our valued guest!

Thank you for your positive feedback. We are so glad to hear that you enjoyed your time with us!
We hope to see you again in the nearest future.
Sincerely yours,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 15, 2017 via mobile

What a fantastic hotel. Amazing place and staff couldn’t do enough to make the stay excellent. Very clean and spacious rooms. The food is fantastic. Absolutely no complaints at all. All inclusive a great option as expensive so worth checking out. A bottle of beer around £8 and cocktails around £13 so can soon mount up. As far out as can be on Palm in terms of location so be aware of that. Don’t let it put you off but a good 30kms from Dubai Mall. Free shuttle bus to Mall and Mall of the Emirates though. Taxis are cheap, around £20 from Dubai Mall to hotel. Also a free water taxi to Dubai Marina but book as soon as you arrive as always full. A brilliant setting. You won’t be disappointed.

Stayed: November 2017, travelled as a couple
1  Thank Dunlopmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosThePalm, Manager at Rixos The Palm Dubai, responded to this reviewResponded November 20, 2017

Dear our valued guest!

Thank you very much for having stayed with us and for sharing your experience via such a nice review. We are glad to know that our services have met your expectations and your appreciation is the highest worth for us.

It was a pleasure for us to have you as a guest and we are looking forward to welcoming you back.

Sincerely yours,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 13, 2017 via mobile

Stayed over October half term and I must say the hotel is lovely, our room on the first floor with a sea view was perfect for some morning sun with sun loungers on the balcony. The daytime service around the pool and bar area is brilliant with a special mention to Manju who works so hard and makes you feel very special. The outside fish restaurant was very good as was the itialian with its superb signature dessert which the whole family enjoyed. Now for the down sides, the buffet food whilst having a good spread it never changed from lunch to dinner and became a bit boring, however the worst part is that they are under staffed, on numerous occasions after queuing to get in we were then sat at dirty tables which for me is far from 5* service. We were unable to book the a la carte restaurants for 4 nights however later told that many people cancel and you can walk in on the night, I’m not sure how this is allowed. In summary if the hotel had 2/3 more restaurants it would be amazing. We stayed all inclusive which I feel is a great option in Dubai for a family of 4, stayed at palm tree court before and the food is amazing but the day times not as good ...

Stayed: November 2017, travelled with family
1  Thank mjanes2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosThePalm, Manager at Rixos The Palm Dubai, responded to this reviewResponded December 25, 2017

Dear our valued guest!

Thank you very much for having stayed with us and for sharing your experience via such a nice review. We appreciate all of your valuable remarks and will take every necessary action to improve our service standards.

It was a pleasure for us to have you as a guest and we are looking forward to welcoming you back.

Sincerely yours,
Hotel Management

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Reviewed November 13, 2017

After looking at multiple venues in Dubai for my daughter's birthday party, we decided to go with Rixy Kids Club located in Rixos on The Palm and we could not have made a better choice. The team at Rixos (including Ipek, Berk and Gokhan) could not have done anymore to make sure this event was tailored to our specific requirements and budget and delivered with top-class service and professionalism that you would expect from a 5 star establishment. Most importantly my daughter loved her party from start to finish. There is great outdoor facilities with gorgeous views including a playground and pool for splash party and the entertainment team were the best I have encountered in Dubai. My daughter is usually terrified of clowns but she happily participated in all the organised activities. The management team were on hand on the day as well to make sure event ran smoothly and even facilitated change of rooms for party food to an air conditioned room as it was still a bit hot at midday in October. I would highly recommend this venue for any kids events in Dubai.

  • Stayed: October 2017, travelled with family
    • Value
    • Service
1  Thank yoc2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosThePalm, Manager at Rixos The Palm Dubai, responded to this reviewResponded November 15, 2017

Dear our valued guest!

Thank you very much for choosing our hotel as a venue for the celebration and we are so glad to know that our services have met your expectations and you had a great time.

It was an honor for us to have you as a guest and we are looking forward to seeing you again very soon.

Best regards,
Hotel Management

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Reviewed November 13, 2017 via mobile

This is only the third time in about 10 years that I’ve marked a review with 5 stars and I think the first or second hotel.
The Rixos is simply magnificent. From the time our taxi rolled up at the main entrance to when we left, we were looked after exquisitely.

Upon arrival we were upgraded to a suite as it was the anniversary of our Nekar (Islamic wedding) and found champagne and an anniversary cake in the suite. Later on the bed was decorated with rose petals and towels in the shape of a heart/swans. Our grateful thanks to the hotel management for treating us so very well. It was very much appreciated.

In general nothing was too much trouble for the staff who were plentiful and very visible.

We had booked half board, breakfast and either lunch or dinner. All the meals were buffet but what a buffet!! I won’t attempt to list the multitude of choices at all meals and the variety each day suffice to say it was almost more than the mind could comprehend! Lol so unusually for me I’ve posted a few pics to illustrate the array of food available.

The grounds were expansive and well maintained with a large pool, sun loungers (about the right amount for the demand) and a private beach overlooking part of the city in the background.

Bar prices were on the hefty side (£12 for a beer or glass of wine) but this is the norm oh! and no alcohol sold until midday.

Quite a lot of activities in the evening noisy but generally finishing around 11:00pm

My wife took advantage of the beauty salon and spa, and had a couple of therapies which were generally around what you’d expect to pay in a hotel spa but the sauna/steam room/ jacuzzi were all free to use. She commented on the quality of the spas signature full body massage she had (and she has had massages all over the world!!) and how therapeutic and thorough it was.

We visited the gold market, avoid the “corporate” shops in the posh bit, it’s like Hatton garden in London, not much room for negotiation but the “back street” jewellers (they’re not back street really just behind the posh outlets) are great. We were looking for a 24inch necklace but hadn’t had any luck until one of the chaps in a shop said no problem, took 2 of the same style necklace and had his “factory” down the road use part of the second necklace to extend the first and no sign of the join!! He also took us to a different factory through a shop and up a set of stairs that was almost a ladder to a room with various people working on jewellery and we watched as one guy took my wife’s rings and cleaned them using 4 or 5 different processes including running an electrical current through water in which the rings were submerged, the result was 3 rings literally as good as new!

We also went up the tallest building in the world (separately reviewed but don’t bother going!)

Back to the hotel, a great experience, we’re planning on returning to Dubai and indeed this hotel something we wouldn’t ordinarily do preferring to experience new places but the Rixos has spoilt us!!

Stayed: November 2017, travelled as a couple
3  Thank MaxLondon2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosThePalm, Manager at Rixos The Palm Dubai, responded to this reviewResponded November 14, 2017

Dear our valued guest!

Thank you very much for having stayed with us and for sharing your experience via such a nice review. We are glad to know that our services have met your expectations and your appreciation is the highest worth for us.

It was a pleasure for us to have you as a guest and we are looking forward to welcoming you back.

Sincerely yours,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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