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All reviews spice island harry's bar the club lounge spice restaurant platinum member close to the airport metro station business trip excellent service business hotel an upgrade enjoyed my stay special thanks thank you so much special mention deira shiva
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Reviewed January 27, 2013

Its an average place to stay. when we checked in the morning...the ceiling outside the room was leaking and later the washroom's celing also started leaking. The management took some time to change the room....but they did this without any hassle. In fact to compensate this they upgraded the room type as well.
The breakfast spread is good and the staff is really polite and well mannered
Though this hotel is slightly away from the main city but its well connected via Metro. Hotel is very near to the airport...about 5 - 10 mins of drive only.

Overall a decent place. But if you get a hotel in the main city...nothing like that.

Date of stay: November 2012
  • Trip type: Travelled as a couple
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Thank PBS1982
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
DXBCPManagement, Manager at Crowne Plaza Dubai - Deira, responded to this reviewResponded January 31, 2013

Dear "PBS1982",

Thank you for taking the time to complete a review on Tripadvisor.com.

Please accept my sincere apologies regarding the leak in your room. We have just finished the completion of the rooms renovation and I deeply regret that your room was not faultless.

We are happy to note that you enjoyed the proximity of the hotel to the airport as well as the breakfast offering.

I would be very pleased to welcome you back at another occasion.

Kind Regards,

Bruno Fischer & Team
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 23, 2013

The room was really nice, clean, newly furbished, in fact an excellent business travel accommodation. The buffet was good food and with a varied selection (try the wonderful Mongolian BBQ at least once), and the restaurant staff were friendly and helpful. In fact since I was travelling with my daughter who is just shy of 2 years old and it is fair to say that the staff at the hotel were delightful and attentive to her - I think she was given a balloon every night we dined there!
Couple of things prevented me from giving it 5 stars...on 2 occasions I returned to the hotel at 3pm to find the room had not been serviced despite using the "Please Service" button, however a quick call to reception meant it was immediately resolved. And the only other frustration was the hotel pool, a really nice place to spend some time, but the lifeguard watched me with my daughter like a hawk. She has been in swimming lessons with me since she was 5 weeks old, and we both are very confident together in the water, but we were stared at and followed without any break and this ultimately felt quite uncomfortable and unnecessary. These would be the opportunities for improvement. But these aside I would recommend this hotel to friends and business associates.

Date of stay: January 2013
  • Trip type: Travelled with family
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Thank DerynM_12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
DXBCPManagement, Manager at Crowne Plaza Dubai - Deira, responded to this reviewResponded January 31, 2013

Dear Deryn M,

Thank you for taking the time to write a review on Tripadvisor.com.

We are pleased that you have enjoyed your stay with us and that we were able to delight you and your daughter during your last stay with us. We aim to provide a personalized service to our guests and I am happy to note that we were successful in doing so.

I am sorry to hear that the room was not serviced on time. Please be assured that your feedback was shared with our Executive Housekeeper. I would like to assure you that due to some very unfortunate children drowning incidents in our region the life guards are eager to ensure the utmost safety of our guests.

I hope we have another opportunity to welcome you back soon.

Kind Regards,

Bruno Fischer & Team
Executive Assistant Manager

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Reviewed January 15, 2013

We stayed at this excellent hotel over Christmas and were very impressed.

Platinum Elite members are recognised. My husband actually stays in IHG in the UK over 200 nights a year and he wishes their standards were on par with here.

The Hotel is run by a very professional, capable and understanding staff. They helped us sort out one or two problems we had in a very considerate and sympathetic manner.

Rooms were new with modern facilities. Housekeeping was immaculate. Pool area was lovely and the staff there looked after us very well. A special mention to Wirret, a very pleasant and helpful young man.

A final mention to our wonderful hostess Gina in the Club Lounge. This is a wonderful facility run by a very attentive, courteous, thoughtful lady who along with her staff waited on us hand and foot. Nothing was too much trouble for them and they seemed to anticipate our every need.

All members of staff throughout this establishment displayed a laudable level of pride in their work. We would certainly return in a heartbeat.

Crowne Plaza Deira we salute you.

Date of stay: December 2012
  • Trip type: Travelled with family
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Thank judyush
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
FlorinScarlat, Manager at Crowne Plaza Dubai - Deira, responded to this reviewResponded January 19, 2013

Dear "judyush",

Thank you for choosing to stay at the Crowne Plaza Hotel Dubai Deira and for taking the time to write a review on Tripadvisor.com.

We are extremely pleased to have read your review and would like to thank you for your praise regarding the hotel and it's services.

The hotel team is very proud to note that we have exceeded your expectations. I am very delighted that you felt recognized as a Priority Club Platinum Reward guest and that the services provided at the pool by Wirrot, as as well as Gina and her team in the Club Lounge, have made a lasting impression to your overall stay. I will ensure they are thanked for their contribution,

We are pleased to note that you may become a regular visitor to our property from now on and hence we are looking forward to welcome you back "In a heartbeat" soon.

Kind Regards,

Bruno Fischer & Team
Executive Assistant Manager

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Reviewed January 13, 2013 via mobile

We were on our Honeymoon and this was an amazing experience. The rooms are all newly refurbed. The rooms were clean and very advanced. Free wifi. We were upgraded to a Suite. The buffet in Spice Island both for breakfast and dinner is to die for. We really felt at home as the staff knew our preferences. The staff in the hotel are extremely friendly and nothing is too hard for them. Working in hospitality is not easy but people like Deven, Stella, Cocoy, Ravi and the rest of the team make it look easy. Thank you so much for making our honeymoon so memorable. You will always be the first choice to stay when we are next in Dubai...

Date of stay: January 2013
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Thank Thefoodcritiq
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
FlorinScarlat, Manager at Crowne Plaza Dubai - Deira, responded to this reviewResponded January 19, 2013

Dear "Thefoodcritiq",

Thank you very much for taking the time to write a review on Tripadvisor.com regarding your latest visit to the Crowne Plaza Hotel Dubai Deira.

We we are very pleased that we made your honeymoon a memorable experience.

In behalf the hotel team I would like to thank you for your comments regarding the facilities and services we provided to you during your stay, such as the newly renovated rooms and the Food and Beverage options.

Furthermore I would like to thank you for highlighting some of our colleagues which stood out in exceeding your expectations. We will ensure they are thanked for their contributions.

We are delighted that you have become an ambassador of this hotel and looking forward to your many return visits in the future.

Kind Regards,

Bruno Fischer & Team
Executive Assistant Manager

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Reviewed January 13, 2013

I stayed here during my recent visit to Dubai in Jan 2013
Staff was very helpful
Reception was too cooperative; I arrived early morning and was checked in without any hassle. Though the hotel is undergoing renovation, still silence and calmness was maintained.
Only issue was that the hotel stopped live music in all their restaurants

Room tip: If you are looking to be in Deira side, use this or else the traffic on road will take long time
Date of stay: January 2013
  • Trip type: Travelled solo
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1  Thank Indian_Traveller2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
FlorinScarlat, Manager at Crowne Plaza Dubai - Deira, responded to this reviewResponded January 14, 2013

Dear "Indian_Traveller2011",

Thank you for taking the time to write a review on Tripadvisor.com.

We are very pleased to read that you found our staff very helpful and that we were able to provide you with an early check in.

Currently we are upgrading our "Harry's" bar, which used to feature live music daily. We will certainly provide live entertainment again, after the renovation of the bar is completed within the next four month.

We would be delighted if would have another opportunity to welcome you back soon.

Kind Regards,

Bruno Fischer & Team
Executive Assistant Manager

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