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“Friday Brunch at Vivaldi”

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Sheraton Dubai Creek Hotel & Towers
Ranked #47 of 546 Hotels in Dubai
Certificate of Excellence
Dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Friday Brunch at Vivaldi”
Reviewed 15 April 2012

We had a great brunch at this creek-side restaurant. Beautiful view over the creek with all its marine traffic. Great selection of food from Sushi, through Asian to British Roast. Good choice for my veggie wife and staff were fantastic.
Such a refreshing change from some of the more raucous venues further out of town. After brunch, take a stroll through Deira, part of the original port of Dubai, and enjoy the hubbub of life on a Friday afternoon.
We'll go again, and again, and again. You should try it too!

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Alex D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elladia, Sales Coordinator at Sheraton Dubai Creek Hotel & Towers, responded to this review, 9 May 2012
Dear Alex D,

Thank you very much for the compliments which you expressed in your review of Vivaldi. We are happy to know that you have enjoyed the brunch and our food selection met your expectations.

We are looking forward to welcome you again.


The Management
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Silverspring
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 April 2012

Sheraton Dubai is a First Rate hotel in Dubai, Customer service is excellent Luggage was brought to the room. Lobby is excellent the rooms are of excellent quality, very helpful staff, Good location closer to airport and many locations. If the Hotel can add the WIFI to the rooms that will be excellent. I would recommend the hotel to my family and friends.

  • Stayed April 2012, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
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Helpful?
3 Thank Syed H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elladia, Sales Coordinator at Sheraton Dubai Creek Hotel & Towers, responded to this review, 9 May 2012
Dear Syed H,

Thank you very much for the compliments which you expressed in your review of our hotel. We are happy to know that you have enjoyed your short stay with us and that our facilities, staff and location met your expectations. It’s great to see you took time to share your valuable feedback with us.

Please rest assured that we will review the point which you mentioned for improvement. Should there be anything that we can do for your next visit, please do not hesitate to contact us.


The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuwait
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 April 2012

Everything in our opinion was good at the Sheraton DUbai Creek Hotel. First of all customer service was excellent, nothing but smiles and friendly faces as our luggage was brought in to the hotel. After checking in we were given a tour of the hotel and it was explained to us what was entitled to Club Tower guest. The room was elegant and the view was amazing. The view was overseeing the Dubai Creek with the skyline of the city buildings to include the Burj Khalifa. Our luggage was brought to our room and the cleaning personnel did a great job on ensuring we had clean towels and our refrigirator was stocked with goodies. The concierge in the lobby was very helpful in assisting us on locating things to do in Dubai. The lobby was nice and even had a piano on which an entertainer played relaxing music in the evening. There was a coffee shop with pastries, an Italian restaurant, Indian Restaurant, Japanese Restaurant, and an English Pub. The Club Lounge was also available to us with snacks, drinks and even a happy hour. The breakfast was free and was offered at the Creekside Restaurant since the Vivaldi was undergoing remodeling. We had breakfast outside on a nice cloudy day and it was great to feel the breeze. We are glad that the Vivaldi was open a few days later as it had a creekside view. There is also a gift shop in the lobby with other essential items and a Hair Saloon that wasnt opened when it was suppose to. The gym was small but had the main equipment required for a good workout. The swimming pool was nice but in a triangular shape, definitely not for diving. The hotel also provided massage services and offered discounts for those residing in its hotel. The hotel is not so close to Jumeirah Beach and other popular destinations but we didnt mind it. The City Centre was so close to the Sheraton as was the Wafi Mall and other shopping establishments. The hotel also had a fleet of Lexus cars that provide transportation services to hotel guest at a good price. The hotel security did a great job of remaining vigilant and paying attention to detail when a item of ours was misplaced. It was located immiedately and returned to us. Overall we had a good time staying at the Sheraton Dubai Creek Hotel and would consider going there again on our future visit to Dubai.

Room Tip: Definitely stay in a Club room since it comes with perks like access to the lounge, free breakfast...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GeminiTaurusKuwait
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elladia, Sales Coordinator at Sheraton Dubai Creek Hotel & Towers, responded to this review, 9 May 2012
Dear GeminiTaurusKuwait,

Thank you very much for the overwhelming compliments which you expressed in your review of our hotel. We are happy to know that you have enjoyed your short stay with us and that our facilities and location met your expectations. It’s great to see you took time to share your valuable feedback with us.

Should your travel plans bring you back to Dubai in the future, please do not hesitate to contact us for a reservation, we would be happy to assist you and welcome you back to our hotel.


The Management
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London, England
Level 5 Contributor
50 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 12 April 2012

The Sheraton is a class act. Any hotel can be made or broken by its architecture and the Sheraton does not fail to impress with the enormous central atrium and water feature. Rooms are excellent quality even on the classic floors. Breakfast was high quality in a nice setting and staff could not have been more helpful. There is no wifi which is simply a stupid omission given the demands travellers make today. If you can get the right deal, this is an excellent option in Dubai.

Room Tip: 341 is an attractive room but with no creek view.
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alex S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elladia, Sales Coordinator at Sheraton Dubai Creek Hotel & Towers, responded to this review, 9 May 2012
Dear Alex S,

Thank you for staying at the Sheraton Dubai Creek Hotel & Towers in April 2012 and for your comments concerning about our hotel’s architecture, rooms, breakfast and our staff. We are happy to know that you have enjoyed your short stay with us and that our facilities, staff and location met your expectations. It’s great to see you took time to share your valuable feedback with us.

It is our goal to satisfy our guests, so every comment we get is a great help to improve our services. Please rest assured that we will review the point which you mentioned for improvement. Should there be anything that we can do for your next visit, please do not hesitate to contact us.

We are looking forward to your next stay with us.


The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milan
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 April 2012

Good location, great creek view (make sure to ask for it) and the people working here are amazing. You'll feel like family in a couple of days. Breakfast is huge and if you are an SPG member you get 24 hours access to the lounge bar, with complimentary food and beverages.
Only black spot, wi-fi connection not available inside rooms.

Room Tip: 7th floor and up. Just subscribe to SPG prior to booking
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  • Stayed April 2012, travelled on business
    • Value
    • Location
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Helpful?
2 Thank Andrea M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elladia, Sales Coordinator at Sheraton Dubai Creek Hotel & Towers, responded to this review, 9 May 2012
Dear AndreaM82Milan,

It’s great to see you took time to share your valuable feedback with us. Thank you. We are delighted to know that you have enjoyed your brief stay with us.

If your travel plans bring you back to Dubai in the future, please do not hesitate to contact us for a reservation, we would be happy to assist you and welcome you back to our hotel.


The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level 4 Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 28 March 2012

Why a hotel like that has no wi-fi and charge for bad cable internet is beyond my comprehension.
The rooms are nice (make sure you get a high floor and a room with a window that opens).
The breakfast is very good.
I had a room with a great view of the city and creek at the 7th floor.

Room Tip: Room at the 7th floor had a great view but first they gave me a room at first floor that had a windo...
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank renatofalzoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
elladia, Sales Coordinator at Sheraton Dubai Creek Hotel & Towers, responded to this review, 9 May 2012
Dear Renatofalzoni,

Thank you for staying at the Sheraton Dubai Creek Hotel & Towers in March 2012 and for your comments concerning your stay. It is our goal to satisfy our guests, so every comment we get is a great help to improve our services. We are happy to know that you have enjoyed your short stay with us and that our facilities and location met your expectations. It’s great to see you took time to share your valuable feedback with us.

Please rest assured that we will review the point which you mentioned for improvement. Should there be anything that we can do for your next visit, please do not hesitate to contact us.

We are looking forward to your next stay with us.


The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seoul, South Korea
Level 4 Contributor
34 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 25 March 2012

Sheraton Dubai Creek Hotel (hereafter SDC) is an old hotel, but it is old in a charming way. Despite the age everything is still working and bling-bling-ing with generally friendly and helpful staff and great rooms. The only drawback is the location – it is in the old part of Dubai and is a fair distance away from the Jumeirah, the Sheik Zayed road, Burf Al Arab, The Palm, the Marina etc. It is close to the nearby business district, making it an ideal hotel for business travellers, or to those who wish to stay by the old Dubai. It is also very close to the airport, making it a good choice for those doing a quick stopover in Dubai.
The check-in was fantastic. My applause goes to Nila at the reception desk that checked us in - she was efficient, friendly and charming all at the same time. Upon hearing me utter something about the hotel looking quite old-school, she proudly went through the brief history of SDC. Always great to be met with such enthusiastic receptionists at check-in as it starts the stay in a very positive note. First impressions count!
The room was great. If you can afford it, make sure you book/arrange for a room facing the creek. There is nothing like having a glass of your favourite drink at night looking down onto the peaceful creek with small boats swimming atop it, against the backdrop of the city in the distance with the towering Burf Al Arab… and then going to sleep, waking up to the view of the same bathed under the bright Arabian morning sun with sparkling waters and orange skies. To me, that’s what being in Dubai was all about. The bed was comfortable and the shower completely satisfactory with standard Sheraton amenities. Thumbs up for the rooms.
The lobby at the SDC is a beautiful one with towering marble columns and big plants put to good use. They have also leveraged their location with their restaurants all having creek-views. The ground level also boasts some interesting shops (try the one selling premier Arabian carpets – a bit pricey but the quality was top class) and the executive lounge. I would recommend the Vivaldi restaurant in particular (Italian) – the pasta was excellent and was very reasonably priced with of course, the creek view. For those who stay in club rooms (or are Starwood elites) you will have access to the executive lounge – but be warned that it gets very packed! One evening we went down to give it a visit but turned back after noticing that there was not a single seat vacant… when we went back an hour later, there were still no seats! The good news is that the lounge is open until very late (2 AM), although alcoholic beverages are only available during the 2 happy hour window. The lounge staffs are also top class. They work extremely hard, given the amount of people they have to serve (many of them tipsy on alcohol), and do it all with pleasantries. A special mention to Ivy Rivera who we found exceptional… she was very hard working, friendly and also extremely sharp in being able to anticipate our needs. She was one of those staff that would stop everything she is doing to come to you if you were to ask her for help on something. Great service indeed.
The location is one that suits the needs of business travellers and perhaps those doing stop-overs but not those that want to be in the center of downtown. It is in a nice location though, being by the creek you can take the boat to the old souk (market) to shop for souvenirs, wander around the old buildings or you can sit in the boat further down to the Jumeirah area (will take about 40 mins!). Whilst not close to the center, it provides good access to most parts of town. The metro is nearby as well. I also liked having local eateries nearby although most of them were casual diners like street-side kebabs and grilled chicken etc. Dubai is also very safe, so walking about in the cool evening breeze to hunt for snacks was a joy.
So with great rooms, great service and beautiful creek views came crowded exec lounge, sub-par location and great street-side food in the locale. There were minor misses as well, like the concierge who we found luke-warm (clear contrast to lounge staff or reception staff), and strangely inefficient breakfast service (somehow they have more staff than the lounge with less guests but they were still slower and less friendly) but all in all it was a great stay. I would urge those who only plan to stay in the downtown area to consider staying at the SDC for a night or two to soak in what the old Dubai has to offer as well. You won’t regret it!

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank jaejaez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Dubai Creek Hotel & Towers

Property: Sheraton Dubai Creek Hotel & Towers
Address: Baniyas Road, 1/3 | P.O. Box 4250, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Family Hotel in Dubai
#25 Business Hotel in Dubai
#30 Romantic Hotel in Dubai
#35 Spa Hotel in Dubai
#43 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Dubai Creek Hotel & Towers 5*
Number of rooms: 268
Official Description (provided by the hotel):
Sheraton Dubai Creek Hotel & Towers is a newly renovated 5-star landmark hotel, which for over 36 years has extended warm hospitality to discerning guests on the trade waters of Dubai Creek. The 268 guestrooms and suites provide a relaxing escape from the bustling city for both the business and leisure traveller. The fully refurbished and brand new rooms offer the perfect setting of style and technology. All guestrooms feature enhanced technology with a 42 inch LED television, media hub and WiFi, the signature Sheraton Sweet Sleeper(R) Bed, Shine for Sheraton bath amenities, in room safe, iron complete with ironing board, tea and coffee facilities and much more. The hotel offers a wide array of restaurant options to please all palettes, including Italian restaurant Vivaldi by Alfredo Russo, Indian restaurant Ashiana by Vineet and Creekside Japanese Restaurant. ... more   less 
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Also Known As:
Dubai Sheraton

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