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“Breath taking interiors, service and elegance personified”

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Burj Al Arab Jumeirah
Ranked #30 of 545 Hotels in Dubai
Certificate of Excellence
Twyford, United Kingdom
Level Contributor
126 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Breath taking interiors, service and elegance personified”
Reviewed 31 May 2012

Would not go again, as too pretencious for me personally. Well worth the experience. A butler attending your every need. A beautiful duplex suite, with really tasteful and stunning Arabian interiors, and great view of Dubai coastline at night.

Just love the honeycomb view on the rising balconies as you look up from the hotel lobby and the lighting effects are wonderful.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank shytwy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heinrich_Morio, General Manager at Burj Al Arab Jumeirah, responded to this review, 9 June 2012
Dear Guest,

Greetings from Burj Al Arab.

Thank you for taking the time to share your feedback on tripadvisor following your recent stay in Burj Al Arab. I hope that you had a pleasant return journey.

We are delighted to read your great review post your stay in Burj Al Arab. It gives us great pleasure to know that you thoroughly enjoyed your stay with us highlighting the design and architecture of Burj Al Arab.

We are looking forward to welcoming you back in Burj Al Arab.

Meanwhile please do not hesitate to contact me for any further assistance.

Yours Sincerely,

Heinrich Morio
General Manager
Burj Al Arab
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,145 reviews from our community

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Traveller tips help you choose the right room.   Room tips (477)
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English first
Melbourne, Victoria, Australia
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 28 May 2012

Once in my life I felt like royalty...Arrived at airport given flowers by the driver, arrive at the hotel greeted by door staff and given cold towelettes and delicious dates upon arrival at door of hotel. Escorted up to our floor by lovely hostess. Shown our room by our gracious butlers (2 on each level) of who organised everything from restaurant/spa bookings, exchange of currency to booking hire cars & had the ability to book tours as well. Wonderful treats like welcome red wine and water plus extra generous Hermes bathroom products! Easily worth $$$. The building is so visually extravagant from the artitecture to the views of the sea in our room. Visit the spa which has their swimming pool ( one mixed) & the rest for men and women only. Make sure you take a ride on the glass elevators up to sky bar for a panormaic view of the "islands of the world"+ general view of attractions of Dubai.
On reading the travelers reviews I wish we had done the culinary flight. :( and I believe the water park opposite the hotel at wadi wadi which is complimentary would have been great fun but no time argh...
The only thing i found slightly disappointing that the restaurants & alcahol are very expensive for the quality but to make up for that the staff were amazing ( my husband requires gluten free menu) we mentioned to the butler at our first meeting . We walked into any booked restaurant by the butlers he was attended to by the staff in each restaurant of which foods he could eat & if not adquate selection was there the chef would bring him other selections from the other restaurants. The difference between this hotel any other hotel is the customer service and care given by all the al burj staff which exceeds any level imaginable and I believe cannot be matched anywhere else.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank AradiaJames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heinrich_Morio, General Manager at Burj Al Arab Jumeirah, responded to this review, 9 June 2012
Dear Guest,

Greetings from Burj Al Arab.

Thank you for taking the time to share your feedback on tripadvisor following your recent stay in Burj Al Arab. I hope that you had a pleasant return journey.

We are delighted to read your great review post your stay in Burj Al Arab. It gives us great pleasure to know that you thoroughly enjoyed your stay with us from the airport pickup, your suite and suite amenities to the service provided by Burj Al Arab’s team.

I have noted your overall experience and feedback regarding the price of our Alcoholic beverages menu, kindly note that the premium products that are sourced from overseas comes on a higher price followed by various import fees in Dubai which affect the retail rate of these products. Your invaluable feedback is important to ensure that we continually deliver the ultimate experience Burj Al Arab is renowned for and exceed your expectations for future visits

We have communicated your feedback to the entire team at the hotel and they are all very happy to know that their efforts are so well appreciated. I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.

We are looking forward to welcoming you back in Burj Al Arab,

Meanwhile please do not hesitate to contact me for any further assistance.

Yours Sincerely,

Heinrich Morio
General Manager
Burj Al Arab
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
60 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 227 helpful votes
Reviewed 28 May 2012

I was very sad to leave and had tears in my eyes as I shook the hand of Mr Hilal saying goodbye and think he felt my emotion too....has a truly grand suite with the snooker table on the 20th floor. My spa treatment by Cora and Sao was very professional. Inden at the pool kept us refreshed.our butlers Martin and Steven did a great job and did the doormen. Our room was decorated to a high standard by the lovely Nezha and wish her all the best. The 2 Mohammed's in Al Iwan are always so kind. Lastly Nimal you do a fantastic job and a big thank you. There is value for money at the Burj and expect to pay highly for alcohol. I will not be doing another review on the Burj because I personally know it cannot get better for us.

Room Tip: The higher the better for a great view
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Andrea R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 26 May 2012

The hotel is in a artificial island made for this amazing hotel. The luxe is the must of all hotel, the rooms are great and the room service available 24/7 is the easiest thing to make your dreams come true. The only thing is that everything as a cost. And to be onest is not very cheap. Suggested for honeymoon.

Helpful?
Thank JackMoore100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 24 May 2012

A fantastic time at this hotel where service was unlike anything we have encountered. From the flowers for my wife on arrival to the child slippers and robes for the kids, they think of everything.

The suite was beautiful although the stairs could be an issue if you have mobility issues or are easily tired after a long flight however the fact that they gave us a suite on arrival at 6am impressed us as the normal check in time was much later. Of course they did advise this depended on availability but having a room ready on arrival that early was a great start to our stay.

The concierge service was great as you would expect.

The only minor issue we had was at the Bab Al Yam for dinner where the waitress did not seem to believe that the dinner meal was part of our package, and after checking three times, finally agreed to fix the bill then promptly charged us 40 dirham for an orange juice as apparently these were not included. It detracted from an otherwise perfect experience.

Breakfast in the room was spectacular with the service, food and presentation was one of the best we have ever experienced. My wife enojoyed her own private yoga class after breakfast which she thoroughly enjoyed.

Beds were excellent and they even offered to change the pillows and mattress if we felt any of these were unsuitable. That's customer service.

I highly recommend staying at this hotel at least once.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Aussie1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heinrich_Morio, General Manager at Burj Al Arab Jumeirah, responded to this review, 26 May 2012
Dear Guest,

Greetings from Burj Al Arab.

Thank you for taking the time to share your feedback on tripadvisor following your recent stay in Burj Al Arab. I hope that you had a pleasant return journey.

I am delighted to learn that your overall stay with us along with your family was enjoyable and that your arrival process with us was a flawless one. We are also glad to know that you liked your suite highlighting the amenities offered.

Your invaluable feedback is important to ensure that we continually deliver the ultimate experience Burj Al Arab is renowned for and exceed your expectations for future visits. At the same time, I was concerned to read that on this occasion we did not meet some of your expectations.

I have noted your comments regarding the shortfall of service in Bab Al Yam Restaurant.
Please accept our sincere apologies for the inconvenience caused in this respect. This is certainly not the level of service we are known for and can fully understand your disappointment concerning the same. Please note that I have personally passed your concerns to our Food and Beverage Manager in order to review the procedures and ask our outlet manager to provide further coaching in delivering our luxury service standards to our valued guests where appropriate to the colleagues involved.

Thank you once again for sharing your feedback on tripadvisor and thereby giving us the opportunity to enhance our service quality. I do hope that this incident will not deter you from visiting Burj Al Arab in the future and you will allow us the opportunity to restore your confidence in the ultimate hospitality Burj Al Arab is renowned for.

Yours Sincerely,

Heinrich Morio
General Manager
Burj Al Arab
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bergen, Norway
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 24 May 2012

Spend one night here at burj al arab, as a part of a trip back home from south asia!(july 2008,not 2011)
I travelled with friends, and we did choose a 360m2 suite..wich i believe is a medium size suite!
We was 5 persons staying there, and it was a pleasure.
It was a little overwhelming at first, but nothing i couldnt get used to:) Absolutely outstanding rooms, with impressive mosaik tiles, gold paint etc.
Service was very good, and staff was helpful and nice. We also got a sightseening iside hotel.
In evening we did order some food up to the room, and it was actually pizza :) Since all resturants in the hotel needed us to dress up in suits..we didnt bother to eat there.
But we eat breakfast in normal clothes..and breakfast buffet was great.
Pool area outside was the only area wich wasnt up to top notch, but still it was nice, and the atmosfer was more loose and playful. Quite nice for parents with children!
We also spend time at the beach outside hotel area..and it was a very nice beach for sure...but it was few people there. Maybe because it was 38 C degrees in water...so cooling down in the water was impossible ;)
But waiters at beach did bring us cold water, waterspray, and new towels all the time, all included ofcourse.
We also did visit the waterpark nearby, and it was free entry for us. And we got transported to/from waterpark in golfcars from hotel.
Waterpark was nothing exiting for adults, but okey for kids:)

All in all it was a great place to stay...but ofcourse on the expensive side.

If i remember right, i have some prices: Breakfast about 60$, pepsi from minibar about 10$.
But in a place like this its actually okey, and fully expected.
If i get the chance, ill stay here again:)

Room Tip: Any room is great i believe :) just decide size of it! And all rooms are actually suits!
See more room tips
  • Stayed July 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Trond R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heinrich_Morio, General Manager at Burj Al Arab Jumeirah, responded to this review, 26 May 2012
Dear Guest,

Greetings from Burj Al Arab.

Thank you for taking the time to share your feedback on tripadvisor following your recent stay in Burj Al Arab. I hope that you had a pleasant return journey.

We are very happy to read that you thoroughly enjoyed your stay and will be returning to Burj Al Arab again if you had the chance to. It also gives us great pleasure to know that you are pleased by the service that our team members offered.


Your positive feedback has been shared with the entire team in the hotel and everyone is delighted to see that their efforts are so well appreciated.

We are looking forward to welcome you back in Burj Al Arab for another memorable holiday.

Meanwhile If I can be of any assistance please do not hesitate to contact me.

Yours Sincerely,

Heinrich Morio
General Manager
Burj Al Arab
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
111 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 23 May 2012

What a Beautiful Hotel not my style at all but worth a visit its quite Grotesque in its over spending on tasty but Expensive furniture fittings and fixtures , The service was 6 star the Hotel amazing I just wish I had booked a night to truly soak up the gross expensive fittings

Helpful?
1 Thank W0rldcitizenkiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Burj Al Arab Jumeirah

Property: Burj Al Arab Jumeirah
Address: Burj Al Arab | P.O. Box 74147, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 On the Beach Hotel in Dubai
#12 Business Hotel in Dubai
#16 Family Hotel in Dubai
#22 Spa Hotel in Dubai
#24 Romantic Hotel in Dubai
#28 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Burj Al Arab Jumeirah 5*
Number of rooms: 202
Official Description (provided by the hotel):
The distinctive sail-shaped silhouette of Burj Al Arab is more than just a stunning hotel, it is a symbol of modern Dubai. Yet for all the wonder this stunning structure provides when you finally see it in person, it is the service within that really makes the Burj Al Arab so extraordinary. Repeatedly voted the world's most luxurious hotel, this magnificent destination offers you the finest service and facilities throughout - right down to an optional chauffeur-driven Rolls Royce. Burj Al Arab suite-only accommodation offers discreet check-in within your rooms, a private reception on every floor and a host of personal butlers, each a warm messenger of our unparalleled hospitality. Come and experience it for yourself. ... more   less 
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Also Known As:
Burj Al Arab Dubai
Burj Al Arab Rates
Seven Star Hotel Dubai
Burj Al Arab Hotel Dubai
Dubai Burj Al Arab
Al Arab Burj Hotel
6 Star Hotel Dubai
Burj Al Arab Price

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