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Reviewed March 30, 2018

Dubai without a visit to Burj Al Arab is not sufficient. Architecture impressive from the outside and the inside - especially loved the aquarium which you see already as you enter, a windy red leather couch and a gigantic lobby going up behind it - hard to put into words, have to see it yourselves. upstairs is a sky lounge (one quiet one and one more noisy one) with amazing views over the city! cocktails there are excellent and the views breathtaking - the interior design up there dates back in time of course and the as one can expect surely prices are very high...

  • Stayed: March 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Saveurtrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret P, General Manager at Burj Al Arab Jumeirah, responded to this reviewResponded April 4, 2018

Dear Guest,

I would like to thank you for the review that you have shared on TripAdvisor regarding your recent visit to Burj Al Arab.
It gives me great pleasure to know that you had a memorable time with us and we look forward to welcoming you back to Burj Al Arab in the near future.

Kind regards,

Margaret Paul
General Manager
Burj Al Arab

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 29, 2018 via mobile

Wonderful service from the moment we arrived. So worth getting dressed up to enjoy first class service and food.

Some tips. The waiters do bring around seconds of the savouries, which were my favourite. More than enough food. Recommend the second seating as there is no rush to leave and you can enjoy the sunset. You will get a window view after most guests have left. Given the often poor visibility in Dubai due sand and dust, I do not feel the additional cost for a window seat is worth it. All seats enjoy a view. Overall a great experience and worth the expense. Had no problem getting a normal taxi back to my hotel.

Stayed: March 2018, travelled with friends
Thank Wayne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret P, General Manager at Burj Al Arab Jumeirah, responded to this reviewResponded April 4, 2018

Dear Guest,

Thank you for the review you have shared on TripAdvisor regarding your visit to Burj Al Arab for the High Tea experience.

We have noted your other comments and rest assured that we will look into these as they help us to continuously improve our product offering.

We do hope we will be able to welcome you back to Burj Al Arab.

Kind regards,

Margaret Paul
General Manager
Burj Al Arab

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 29, 2018 via mobile

Our friends had organised for us our stay in this hotel, it was beyond our expectations.

Although the decor; I wouldn't classify it to my particular taste, on the contrary the whole theme suited so well. Various colours with contrast, Daily fruits replenished, evening canapés delivered to us on the daily, a kiddies trolley comes around every evening to provide my children will a selection of snacks(which they will forever be grateful for) Hermes toiletries, the amazing dates and baklava gifted to us, many other minor additions that make this place very memorable in the most wonderful way.

The buffet breakfast is amazing, they remembered my coffee order for the duration of my stay. My family and I miss this place and highly recommend it!

Stayed: February 2018, travelled with family
1  Thank 84_teetee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret P, General Manager at Burj Al Arab Jumeirah, responded to this reviewResponded April 4, 2018

Dear Guest,

Thank you for recommending us to other guests after your visit to Burj Al Arab. We are glad that our service made a difference and we proud this to our colleagues whose efforts and dedication make the service stand out.

We certainly look forward to welcoming you back in the near future.

Kind regards,

Margaret Paul
General Manager
Burj Al Arab

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 29, 2018 via mobile

This is a great Hotel, you have your own Butler, the service is excellent, the food is superior, the Restaurant inside the Aquarium is amazing, Breakfast outside overlooking the Sea, the price for all this luxury is high

Stayed: February 2018, travelled as a couple
1  Thank Chris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret P, General Manager at Burj Al Arab Jumeirah, responded to this reviewResponded April 4, 2018

Dear Guest,

We thank you for taking the time to share your review on TripAdvisor following your stay with us at Burj Al Arab. We are delighted to note that our colleagues made a difference to your stay and I am sure they will be pleased to note that their efforts and dedication make a difference to our guest’s stay experience.

We do hope we will have another opportunity to welcome you back in the near future.

Kind regards,

Margaret Paul
General Manager
Burj Al Arab

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 29, 2018 via mobile

Everything is good and perfect
Price justify the service
Pool side facilities need to be reviewed
Food and beverage Manger at pool side needed to be on communication skill
Butlers are very helpful 24/7
Mohan & Ayub brilliant guys .

Stayed: March 2018, travelled with family
1  Thank noorula478
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margaret P, General Manager at Burj Al Arab Jumeirah, responded to this reviewResponded April 4, 2018

Dear Guest,

Allow me to thank you for the review that you have shared on TripAdvisor with regards to your recent visit to Burj Al Arab.
Your kind words are well appreciated. We have also noted your other comments and will look into these.

We do hope to welcome you back in the near future.

Kind regards,

Margaret Paul
General Manager
Burj Al Arab

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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