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Reviewed July 29, 2018

What a hotel! Pure luxury all the way. Service by all staff was professional, friendly & timely. Restaurants were superb, particularly Al Iwan ( Arabic) & Junsui ( Asian).
The air conditioned pool cabanas were appreciated in such hot weather, the price inclusive of complimentary tea/coffee water & softdrinks. The 2 storey, 1bedroom suites are massive in size, well maintained & extremely luxurious. Shuttle buggies were available to visit nearby souks & restaurants at no charge.
Definitely would recommend for a special occasion!

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Holiday-traveller007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottMMurray, Hotel Manager at Burj Al Arab Jumeirah, responded to this reviewResponded July 29, 2018

Dear Guest,

Thank you for sharing your review on TripAdvisor following your stay with us.

We endeavor to provide each of our valued guests with an ultimate hospitality experience and I am glad to know that on this occasion we were able to exceed your expectations.

Thank you for choosing to stay with us and we look forward to welcoming you back to Burj Al Arab in the near future.

Kind regards,

Scott Murray
Hotel Manager
Burj Al Arab

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 27, 2018 via mobile

Returned to the Burj Al Arab for another 2 night visit. Last visit, we missed the pool deck opening by days so it was great to get back and experience the pools. As always the rooms, staff and facilities were amazing. The friendliest staff at the pool deck breakfast. Pleasurable staff and a must for anyone who has the opportunity!

Date of stay: July 2018
Thank SMDO007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottMMurray, Hotel Manager at Burj Al Arab Jumeirah, responded to this reviewResponded July 29, 2018

Dear Guest,

Thank you for taking the time to share your experience with us. It is always such a pleasure to welcome you back to Burj Al Arab.

I am delighted to hear that the attentive service from our team ensured that you enjoyed an exceptional stay with us once again. We all take great pride in the grandeur and magnificence of the property, and in the word-class service that we consistently provide our valued guests.

We hope to have the pleasure of welcoming you back to Burj Al Arab again soon.

Kind regards,

Scott Murray
Hotel Manager
Burj Al Arab

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 26, 2018 via mobile

We have been going to Dubai for the last 14 years and usually stay in Mina A'Salam. However, this time we decided to start our holiday with a stay in Burj al Arab. We have visited this hotel many times over the years for dinner, afternoon tea and cocktails but nothing prepared us for actually staying. To say we were impressed is an understatement. We arrived early in the morning and were told that our suite was ready for us and that we had been upgraded. Our suite was out of this world and we were blown away with everything about it from the size, opulence and the incredible views. Our butler Kirin was so lovely and helpful as were all the other members of staff throughout the hotel. The new addition of the Terrace is amazing and a beautiful place to relax throughout the day. The Burj al Arab is truly a cut above the rest and definitely a 7 star experience! This was meant to be a once in a lifetime experience but I suspect we will be back in the not too distant future.

Date of stay: May 2018
Trip type: Travelled as a couple
2  Thank LornaMcL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottMMurray, Hotel Manager at Burj Al Arab Jumeirah, responded to this reviewResponded July 29, 2018

Dear Guest,

Kindly allow me to express my gratitude for your continuous patronage and loyalty to Jumeirah, and for taking the time to share your detailed experience of Burj Al Arab on TripAdvisor.

We at Burj Al Arab endeavor to deliver exhilarating hospitality experiences, such that each of our valued guests enjoys a fantastic stay and departs with cherished memories. Hence, I am glad to know that on this occasion we were able to surpass your expectations and achieve our goal.

May the magnificent memories of this stay entice you to return to Burj Al Arab once again.

Kindest regards,

Scott Murray
Hotel Manager
Burj Al Arab

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 25, 2018 via mobile

Still fabulous as ever and service second to none. Looking forward to seeing it after the refurb next year Thanks to our Butler Afsar for his kind attention and to driver Nasir. Will miss Albin and thanks to him over the years

Date of stay: July 2018
Thank thesherb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottMMurray, Hotel Manager at Burj Al Arab Jumeirah, responded to this reviewResponded July 29, 2018

Dear Guest,

Thank you for taking the time to share your experience with us. It is always such a pleasure to welcome you back to Burj Al Arab.

I am delighted to hear that you enjoyed an exceptional stay with us once again, and were particularly impressed with the excellent service of Afsar, Nasir and other colleagues whom you encountered.

We hope to have the pleasure of welcoming you back to Burj Al Arab again soon.

Kind regards,

Scott Murray
Hotel Manager
Burj Al Arab

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 23, 2018 via mobile

Amazing relaxing and delicious breakfast served by the warmest regards of the employees! Thank you Ahmed! The beautiful view, refined ambience, personal care and sincere greetings truly stats the 7 stars of this hotel!

Date of stay: July 2018
Trip type: Travelled as a couple
Thank Aya A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottMMurray, Hotel Manager at Burj Al Arab Jumeirah, responded to this reviewResponded July 29, 2018

Dear Guest,

It was a pleasure to host you at Sahn Eddar for breakfast and we thank you for the kind review which you have shared on TripAdvisor.

It is gratifying to note that you appreciated the attentive service provided by Ahmed and other dedicated staff members.

We look forward to welcoming you once again to Burj Al Arab.

Kind Regards,

Scott Murray
Hotel Manager
Burj Al Arab

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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