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Jumeirah Beach Hotel
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Reviews (5,768)
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3,336 - 3,341 of 5,768 reviews
Reviewed 2 January 2013

Fantastic hotel and high quality service.
I can recommend this hotel to everyone.
Excellent service. In particular I like to mention the people in the Latitude Restaurant in the hotel.
Anis, Kabir and Haseeb delivered a perfect service during our stay.
Also Nizar should be mentioned, who cleaned the room during our holiday.

  • Stayed: December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
1  Thank Dimitri W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JBH_Management, General Manager at Jumeirah Beach Hotel, responded to this reviewResponded 3 January 2013

Dear Guest,

Thank you for sharing your experience from your recent stay with us at Jumeirah Beach Hotel on Tripadvisor.

I am pleased to read that you enjoyed your stay with us and that you were happy with the services provided by our colleagues. Your kind comment about our colleagues Anis, Kabir, Haseeb and Nizar is highly appreciated. Positive reviews like yours will serve as an added motivation to the entire team to maintain the highest level of service at all the times to all our guests. I have shared your comment with the colleagues and they are very happy to hear that their efforts has been recognized by our guests.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Jumeirah Beach Hotel.

Sincerely

Mahmoud Sakr
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2013

Superb place & it's located on a fabulous clean safe beach. I have no words for the beauty, cleanliness & the service. It's worth to pay & stay. Hope you all will enjoy the stay here. I loved the view. Overall a very good experience. Nice food & it was a very relaxing stay.

  • Stayed: August 2012, travelled solo
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2  Thank Abids21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JBH_Management, General Manager at Jumeirah Beach Hotel, responded to this reviewResponded 3 January 2013

Dear Guest,

Thank you for sharing your experience from your recent stay with us at Jumeirah Beach Hotel on Tripadvisor.

I am pleased to read that you enjoyed your stay with us and that you were happy with the services provided by our colleagues.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Jumeirah Beach Hotel.

Sincerely

Mahmoud Sakr
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2013

Stayed for a short break and found the hotel to be first rate. Well appointed rooms, very good service and superb food. Hotel shuttle services allow you to visit all the local attractions at your leisure. Can't wait to go back!

  • Stayed: June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JBH_Management, General Manager at Jumeirah Beach Hotel, responded to this reviewResponded 1 January 2013

Dear Guest

Thank you for sharing your experience from your recent stay with us at Jumeirah Beach Hotel on Tripadvisor.

I am pleased to read that you enjoyed your stay with us and you were happy with the services provided by our colleagues.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Jumeirah Beach Hotel.

Sincerely

Mahmoud Sakr
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2013

Wonderful staff that go out of thir way to ensure a memorable stay; a Christmas to remember. We have been staying at this hotel for more than 12 years at various times of the year and this Christmas was a great time. My hat is off to Earl and Younis at the executive pool. Your service and personal attention is remarkable. It helped make our short stay a success. The food at breakfast was great and the selection of food catered to all family requirements. Fruit baskets, wine and chocolate in the room was a welcomed touch. It's also welcoming when staff say its good to see you back. It's been 18 months since our last visit and one staff member said "wow, you lost weight ".
We will be back!

Stayed: December 2012, travelled with family
1  Thank MapleLeafontheRoad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JBH_Management, General Manager at Jumeirah Beach Hotel, responded to this reviewResponded 1 January 2013

Dear Guest,

Thank you for sharing your experience from your recent stay with us at Jumeirah Beach Hotel on Tripadvisor.

First of all I would like to thank you for your continued patronage to Jumeirah Beach Hotel. Our constant effort at Jumeirah Beach Hotel is to create a relaxing environment and offer efficient, warm, friendly and unobtrusive service to all our guests and I am happy to hear that you were overall happy with the services provided by our colleagues.

Our colleagues are our asset and they always follow the Jumeirah Hallmark’s and accommodate all the guest requests and preferences, I am happy to hear that your expectations were exceeded during your stay. Your kind comment about our colleagues especially Earl and Yoonus is highly appreciated. I have shared your comment with the entire team and they are very happy to hear their efforts has been recognized by our guests.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Jumeirah Beach Hotel.

Sincerely

Mahmoud Sakr
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2012

We have travelled to Dubai for the last 4 years for some winter sun pre Christmas and love it however we have always stayed at different hotels to give a new experience...not any more, we will be returning to JBH.

The resort is stunning, vast and really top class. Perfect view from every room towards the Burj, had fun watching the helicopters come in and landing on top!

We stayed for 10 days and had half board included in our deal which meant we could eat in all of the hotel restaurants as well as those at Madinat. We ate at both buffets (the seafood buffet at Beachcombers was excellent value even though I'm not a fan of buffets generally and Latitude has a big selection and good quality. We also ate at La Parrilla, Carnevale (Italian) and JamBase at Madinat. We loved Carnevale, great variety and service and returned there at least 3 nights out of 10. We didn't have a 'bad' or 'average' meal the entire time. There is an extra charge to eat at La Parrilla and for us, it wasn't worth the extra compared to the other restaurants that had no supplement, however it was a nice experience. It is quite daunting choosing from over 30 restaurants, although they don't all open every night and some are more snack places rather than dinner, particularly in the Madinat, some were also closed for refurb, but there was plenty of choice that we never got bored. I'd need to stay a month to try at the restaurants...now there's a thought :-)

We were upgraded to a Premier Leisure Club room which was a great size, but not one of the refurbished rooms and we also had a balcony which we paid extra for. At this time of year its not too hot so it was nice to sit on the balcony for pre-dinner drinks and watch the sun set behind the Burj (great photos!!) and then get ready for dinner. The rooms were one of the largest rooms we have stayed in and whilst not hi-tech and overly modern, it was absolutely fine. Also we didnt hear or see any evidence of refurbishments whilst we were there, so dont let this put you off. Beds were exceptionally comfy and housekeeping was excellent - special thanks to Luis who looked after us and made towel creatures for us to find every day!

The room got us access to the Executive Pool which was great, and definitely worth the extra. The main pool was very crowded with lots of children and felt a bit like we were sat in the middle of a kids club. There's much more space and nicer pool area at the Exec Pool. The rest of the package isn't worth the extra and its a shame that you can't just pay a bit extra to use this pool area or for it to be an adult pool area or something. The beach is amazing, definitely the best beach front in Dubai, although a bit of trek in the heat if you want to sit right down at the shoreline. The pool boy brings round lollies during the day to keep you going in the heat...all the kids (and some adults!) flock to him as soon as they see him doing the rounds!

A few tiny negatives, but nothing that would stop us coming back:

- Breakfast sometimes felt like a school canteen (a really good one, mind!) with queues to get in(!), queues for the egg/pancake stations and lots of kids running round. Its inevitable in a hotel of this size, but it didn't feel as relaxing as other hotels where we have stayed. On a number of occasions, we had to hunt down a waiter for another coffee or to have our plates cleared which isn't really what you would expect in a hotel of this standard...it felt that it was a bit short staffed.

- We arrived on an early morning flight arriving at the hotel around 8am and didn't get our room until after 2pm. Appreciate this is international check-in time but it felt as if we were waiting forever (there are shower/changing facilities) with no offer of breakfast, water etc. By the time we got to our room we were exhausted - we also had to go back to reception to see if our room was ready (it was) as reception hadnt called us as they promised.

- the packages need looking at - we don't drink or eat much during the day to benefit from 'club' facilities, so we basically paid a fortune to sit at the executive pool (which we wanted) which was a bit steep. We discussed this with the manager at reception who just shrugged.

- the aircon unit in the room never turned fully off at night so there was always a slight 'hum' - not good for light sleepers

Overall, we had a great stay and will definitely return.

Room Tip: get a balcony room for great view and photos
  • Stayed: December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ScaryMaryUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JBH_Management, General Manager at Jumeirah Beach Hotel, responded to this reviewResponded 2 January 2013

Dear Guest,

Thank you for sharing your experience from your recent stay with us at Jumeirah Beach Hotel on Tripadvisor.

First of all I would like to thank you for the very detailed feedback and mentioning so many positive elements about the resort. Our constant effort at Jumeirah Beach Hotel is to create a relaxing environment and offer efficient, warm, friendly and unobtrusive service to all our guests and I am happy to hear that you were overall happy with the services provided by our colleagues. Your kind comment about our colleague Luis is highly appreciated, he is an asset to Jumeirah Beach Hotel, I have shared your comment with him and he is very happy to hear that his efforts has been recognized.

Ice lollies, water spray and evening turn-down amenities are some of our several special touches we have developed to enhance the guest experience at Jumeirah Beach Hotel, and I am very delighted to hear that you found these gestures as impressive. At the same time I am of course most concerned to learn of your disappointment and would like to extend my sincere apologies that your experience appears to have fallen short of your expectations. We consistently strive to ensure that our service and the product remain on the highest level, please rest assured that I have noted your comments and will continue to work towards improving all aspects.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back on your return to Jumeirah Beach Hotel.

Sincerely

Mahmoud Sakr
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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