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“Only go here if your desperate!”

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Al Bustan Centre & Residence
Ranked #130 of 550 Hotels in Dubai
Certificate of Excellence
Dubai, United Arab Emirates
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Only go here if your desperate!”
Reviewed 4 April 2012

Well all seems fine at first but then problem after problem seemed to arise. Towels were not refreshed but were simply refolded, coffee table wasnt cleaned, no washing machine included in room, telephone was not working properly, when we asked for more pillows we never got any until i told them i'd be writing this and suddenly ive got everything! Oh and by the way tea and coffee sachets are only complimentary for the first day!!! Then you gotta provide your own!! General cleaning was very unsatisfactory! I will definately not be staying here again! I do not recommend you to stay here either! If your arab you get treated worse and if your european you might have a better chance! yes this was close to a metro station and there was a 24 hours mcdonalds but thats not a plus point for the hotel. In general the hotel was extremely poor even though i constantly complained directly to the manager and told him i would be writing this review. DO NOT STAY HERE! YOU WILL BE DISAPPOINTED!

Room Tip: Dont choose room 4122!
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlBustanCentre, Management at Al Bustan Centre & Residence, responded to this review, 20 June 2012
Dear Guest,

Thanks for choosing Al-Bustan and your feedback. We are disappointed to know that you had a less than perfect stay experience with us. We take guest feedback very seriously and assure you that all the areas of improvement highlighted by you will be thoroughly investigated and corrective/preventive measures will be taken, as applicable.

Once again, we regret the inconvenience caused and will be glad to make amendments on your next check-in with us.

Warm Regards,
Team @ Al Bustan Centre & Residence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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309 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Abu Dhabi, United Arab Emirates
Level 5 Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 12 February 2012

Checked in on 29th Jan 2012. Two Bedroom Kitchen n Hall. Cheap N Best. Very nice Shopping mall, Good Pool, food is also very good. Also 2 min walk to Metro Green line and Lulu Hyper 10 Min walk. What I loved the most are the rooms. Believe it has 640 rooms. Will stay here again.

Room Tip: Get Pool Facing room also prefer second floor
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AxxOgabriel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Management at Al Bustan Centre & Residence, responded to this review, 26 June 2012
Dear Guest,

Thank you for choosing Al Bustan Centre & Residence during your recent visit to Dubai. We are very delighted to read your encouraging feedback about our property. Our goal is to ensure that our guests have an ‘at home’ experience and they leave with a smile on their face at the end their trip. Also thank you for a special mention of our rooms and location.

Once again, we thank you for your feedback and we are looking forward to welcome you back to Dubai.

Warm Regards,
Team @ Al Bustan Centre & Residence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level 3 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 January 2012

Stayed in al bustan centre & residence from 19/jan/2012 to 25/jan/2012 with family and one child age <3 yrs in room number 3227. Overall stay was very good. will definitely recommend for families.
Easy access to al nahda metro station just 5 mintutes walk. stayed in deluxe room which was good and nice . Supermarket in shopping mall in same building was very helpful. Mac Donald's is open 24 hrs in the same building. swimmimg pool is small but good. Laundry service is available free of cost but you have to drop & pick up your clothes. Breakfast was OK needs improvement at times it was crowded. Bell Captain service was good but staff shortage will cause you delay in service as they are busy all the time. House keeping was very good they would make our suite look fresh & new every day during our stay.Plug points in room are less for charging your mobile/laptops. OVER ALL GOOD I'M HAPPY MY STAY WAS GOOD & ENJOYABLE.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank S_H_A_I_K_19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Management at Al Bustan Centre & Residence, responded to this review, 26 June 2012
Dear Guest,

We would like to thank you for staying at Al Bustan Centre & Residence during your recent visit to Dubai. It is pleasing to note that you had an enjoyable and comfortable stay at our property. We are also grateful to you for highlighting some of our amenities and your overall encouraging feedback. All your points have been noted with thanks and we would strive to provide our guests with an enriching and comfortable stay experience at Al Bustan Centre & Residence in future.

Once again, thank you for sparing your time to review our property and we would love to be your hosts once again in Dubai.

Warm Regards,
Team @ Al Bustan Centre & Residence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 22 January 2012

I went to this hotel with my friend and upon arrival after midnight I checked in but the staff at the reception was bit inpatient and not helpful as they allowed us for one bedroom with king size instead of 2 single bed as we mentioned when we booked the breakfast is very poor and located at the food court in the mall within same complex so you have to go outside the hotel to in the shopping mall if you want to have your breakfast the service bad and the variety as well is low and workers are not friendly overall experience was not a good one and don't recommend especially for singles

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank FASUAE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Management at Al Bustan Centre & Residence, responded to this review, 26 June 2012
Dear Guest,

Thank you for staying at our property during your recent trip to Dubai. We regret that unfortunately your stay experience could not meet your expectations and you were not able to check in to the room of your preference. We would like to assure you that we welcome single travelers as much as families or every other guest that choose to stay with us. All your feedback has been sincerely noted with thanks we would keep striving to ensure a great experience for our esteemed guests.

Once again, thank you for your feedback and we hope to be your hosts once again in future.

Warm Regards,
Team @ Al Bustan Centre & Residence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 January 2012

arrived here at 4.30 in the morning staff were polite & helpful so when i got to my room i was unpleasently surprised 2 single beds!!!!!!
I had called from london at least 10 times(prior to booking and after)to comfirm only 1 thing"can you accomodate 2 adults and 1 11 year old child" time and time again i was told ofcource they can BUT they didnt tell me the truth and decieved me into booking so i was fairly dissapointed so after having had my buffet breakfast(only good thing) i went and asked for the manager who came after 15 min(i think his name was james)after a long disscusion maybe 40 minutes he concluded that there was nothing he could do i was utterly shocked at his response he even went so far as to tell me that if we thought that we had been decieved that we are free to checkout!!! horrible service! i had paid around £70 a night and had another booking at the fairmont for 3 days so we left it with him that if he could do something pls do but when we came back that evening and there was no change in his opinion so we just bide our time there and moved onto the fabulous part of our holiday at the fairmont,rags to riches as my son put it.

good points of staying at this hotel

al nahda station 5 min walk away

mc donalds,subway,chemist and mini market on premesis

fast check in and checkout

reasonable breakfast in the restaurant, big selection of hot and cold food.

Bad things

dishonesty

basic room,damp smelling

not modren,furniture seem run down and very old

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank firenzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlBustanCentre, Team at Al Bustan Centre & Residence, responded to this review, 26 November 2012
Dear Guest,

Firstly, we would like to Thank you for choosing us for your recent stay in the city. We are extremely happy to note that you found our property convenient in terms of location. To our guests’ advantage, we are situated in close vicinity with all the major attractions and shopping malls of the city. We are listed in one of the best hotels near dubai airport and Al Nahda station. The team at Al Bustan Centre & Residence is delighted to receive your kind comments on this public forum.
On the other hand, regarding all your less than perfect experiences with us, we truly regret them all. We will investigate into everything that happened and assure you of a completely pleasant stay on your next trip.
Once again we are very grateful for your review and would be more than happy to serve you at Al Bustan Centre & Residence with amended services making your trip really memorable with us.

Warm Regards,
Team @ Al Bustan Centre & Residence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 December 2011

I know that Dubai is full of luxury and that you can spend a years pay on a weeks stay but this hotel is different. I fly through Dubai about 4 times a year and have found this is a great place to stay that only gets better. I have always been able to get a good room at a great price but now the new tram line has opened with in a close walking distance from the hotel so getting around is so much easier. The staff is very friendly and the Hotel sits on top of a small never crowed mall to make shopping easy. If you are looking for a comfortable place that is quite but you can still get around to see the sites, this is the place for you.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank javost00159
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Management at Al Bustan Centre & Residence, responded to this review, 26 June 2012
Dear Guest,

First and foremost thank you very much for staying with Al Bustan Centre & Residence. We are thrilled to learn that your recent and past stay experiences with us have met your expectations. Also we appreciate your special mention of the hotel location and amenities available in proximity. Our goal is to make sure that our guests have an enjoyable stay experience at a great value for money.

Once again we are grateful for your time that you spared for your review and we would love to welcome you once again to Dubai in future.

Warm Regards,
Team @ Al Bustan Centre & Residence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
Level 2 Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 June 2009

I have stayed at this hotel a few times and recently on 5th May, 2009. I find it luxurious and well annointed. There are large number of rooms to choose from and a food court in the lobby of the hotel provides ample food options.

  • Liked — Location and Options
  • Disliked — Old Carpet
  • Stayed May 2009, travelled on business
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank TG1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Management at Al Bustan Centre & Residence, responded to this review, 26 June 2012
Dear Guest,

Thank you for staying at Al Bustan Centre & Residence during your trip to Dubai. We are glad to find that you found our amenities and services up to your expectations. We are also grateful for your special mention of our location and food court. We strive to provide our guests with a great stay experience and are delighted that you had a similar one.

Once again we appreciate your feedback of our property and are looking forward to have you with us in future.

Warm Regards,
Team @ Al Bustan Centre & Residence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Al Bustan Centre & Residence

Property: Al Bustan Centre & Residence
Address: Al Nahda Rd | 10th Street 1- Al Qusais 1, Dubai 20107, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#55 Best Value Hotel in Dubai
#81 Business Hotel in Dubai
#117 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Al Bustan Centre & Residence 4*
Number of rooms: 640
Official Description (provided by the hotel):
Al Bustan Centre & Residence has a well-equipped fitness centre, an outdoor pool and relaxing massage therapies. It is located a 5-minute drive from Dubai Creek Golf & Yachtclub. The spacious accommodation features kitchenettes equipped with a refrigerator and a tea/coffee maker. Each is air conditioned and fitted with satellite TV.Guests can enjoy a game of tennis on the court or relax in the sauna. Staff at the tour desk can offer information about Al Bustan’s car rental service. The reception desk is available 24/7.At the Fountain Restaurant & Café, guests can choose from a range of regional and international specialities. The on-site Pastry Shop and Coffee Lounge offer light snacks and refreshing beverages.The Al Bustan Centre& Residence complex has a shopping mall and a large indoor amusement arcade. Dubai International Airport is just 2 km away and free parking is offered at the property.Apartment Facilities• 24-Hour Front Desk, • Elevator, • Safety Deposit Box, • Newspapers, • Restaurant, • All Public and Private spaces non-smoking, • Fitness Centre, Massage, Sauna, Outdoor Swimming Pool (all year), Tennis Court, Children's Playground, Games Room• Currency Exchange, • Laundry, Dry Cleaning, • Meeting/Banquet Facilities, • Tour Desk,• Ironing Service, • ATM/Cash Machine on site, • Shuttle Service (free)• Wi-fi • private parking ... more   less 
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Also Known As:
Al Bustan Centre And Residence
Al Bustan Centre & Residence Hotel Dubai
Al Bustan Centre Residence Dubai

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