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“Great service”
5 of 5 bubbles Review of Grand Hyatt Dubai

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Grand Hyatt Dubai
Ranked #37 of 540 Hotels in Dubai
Certificate of Excellence
Riyadh, Saudi Arabia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great service”
Reviewed 15 April 2012

We stayed a few days here on holidays. There was a delay in checking in and as a customer service they provided us with a complimentary bottle of wine. The service was very professional and friendly. The views from the upper floors were really good and the amenities were very impressive as well.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blackie99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,605 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (523)
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Johannesburg, South Africa
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 April 2012

Just returned from staying at the Grand Hyatt in Dubai (Creek).
What a top class hotel from the time that we arrived.. and were greated by Nicholas to checking in with Agustin and Tomas in Reception. Agustin really went out of his way to offer that extra service for which made our stay superb. Our prior to arrival room request were met which started our stay on a high and we were not disappointed during the rest of our vacation at the Grand Hyatt. The rooms were spacious and clean, breakfast was included and what a great variety they offered. The pool and facilities were well maintained and topped off with a great garden setting. Cocktails around the pool were value for money taking into account the freshness of the ingredients. The hotel offered a wide range of restaurants and we particularly enjoyed the sushi bar. We were truly made to feel welcome for the entire duration of our stay and would highly recommend this resort to anybody and look forward to returning.

Room Tip: Decide on your preference and request either a Creek pool view room or a city sky line room.. The hi...
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GulliversTravels72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
Level Contributor
52 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 14 April 2012

We stayed here on our last night in Dubai after a 4 days trip to Petra, Jordan. We were able to leave our luggage there the whole time. It is a very large hotel, huge room with separate shower, excellent staff and service. There are many restaurants there but we decided to have dinner at the Market Place since it is late and we have an early flight in the morning. We had fresh flower arrangement, a fruit bowl, mineral water and a special box of stuffed dates waiting for us in the room. What a pleasant surprise. We regret not having enough time to enjoy everything that Grand Hyatt has to offer.

Room Tip: Ask for a room on the 10th floor facing the city. You have an excellent view
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  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marieroseUsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 April 2012

The hotel was amazing, large rooms, free bottled water. The staff were very friendly and couldn't do enough for you. The breakfast was delicious with a huge variety.
One word of warning - the alcohol is very expensive. Check the price before you order.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CanberraRonnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland, United Kingdom
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 12 April 2012

Stayed here on the last night of our holiday as we wanted to be close to the airport and also experience the old Dubai. We had previously stayed at the Westin on Jumeriah beach for 7 nights so I knew it wouldn't be of the same standard however to be honest I was expecting it to be better than we experienced. The location is good if you have an early flight which we had, 10 minutes by taxi to the airport. I was expecting it to be walking distance to the creek but it wasn't, 5-10 minutes in taxi. It is a very large hotel with an extensive range of cafes and restaurants. We had a walk around the grounds and had a look at the pool areas, I was glad I hadn't stayed here for a full week. The rooms are really nice, couldn't fault them, we had a creek view, very spacious, we had an extra bed put in the room for our 8 year old son and there was still plenty of room. The only thing I didn't like about the room was the tinted windows, you never knew if it was sunny or not! We ordered room service which was very efficient and good quality. Wouldn't stay here again, Jumeriah beach area for me every time.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hope Island, Australia
Level Contributor
99 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 10 April 2012 via mobile

After completing 5 fantastic weeks in the Queen Elizabeth cruise ship where the service & food etc was all 5 star one wondered how any hotel would shape up again. The Grand Hyatt is a very large hotel, huge rooms, excellent staff & service, a great selection of restaurants & fantastic pool & outdoor areas. It is very close to the Wafi Mall & Metro. Taxis are also very cheap so not expensive to travel anywhere within Dubai.

Stayed April 2012
Helpful?
Thank ozmuzziemoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, England
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 10 April 2012

The Grand Hyatt is a lovely hotel, it is quite expensive and extremely busy. Really too many people not enough sunbeds. Thankfully I was there on business so had no time to sunbathe good job because the beds were too close to each other lined up row after row. If I was there on holiday then I would have been a bit disappointed. I found it really surprising that we could not order french fries or burgers in the cafe but the waitress was kind enough to order them from the room service menu and serve them too us in the cafe. We had a really long wait for our room to be ready but when it was it was very nice. I asked for a late checkout as our flight was not until 2am the next morning and was granted upto 6pm without extra charge which was fantastic. Staff very freindly especially a lady called Richa on the front desk.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bushy10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Dubai

Property: Grand Hyatt Dubai
Address: Sheikh Rashid Rd, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Romantic Hotel in Dubai
#10 Business Hotel in Dubai
#11 Family Hotel in Dubai
#27 Spa Hotel in Dubai
#35 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Dubai 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Hyatt Dubai Hotel Dubai
Hyatt Dubai
Dubai Hyatt

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