Guest services are really important when travelling away from home, and when it works well it lifts the pressure and hassle of the trip. Guest service manager Raquel showed a commitment to customers and terrific leadership skills during my recent visit. The trip coincided with a major fair and build up to a Jazz festival, and I certainly hadn't seen hotels this busy on my numerous trips to Dubai. Raquel and her team made every guest I saw her deal with feel as if they were the only person that mattered to the hotel. I encountered Raquel initially upon arriving in the early hours of the morning after a flight from the UK. My travel agent had made an error and hadn't booked a room. The hitel was fully booked but Raquel rang around and managed to find me a room for the night. Just the support I needed after a long flight and the problem of not having a hotel. After a visit to Abu Dhabi, I arrived at the hotel having recently lost my wallet. From Suri's warm welcome on arrival telling me not to worry and proceed to the executive check-in, to Homer's understanding and arranging the room, to Moeen's car arranging, the daunting Police Station visit to collect the wallet that had been handed in no long felt onerous. Unfortunately when I went to the station the wallet could not be retrieved as that section had closed. Dejected, I returned to the hotel. Everybody seemed to be concerned in resolving the matter and Moeen took it upon himself to call the station and arrange for an Arabic-speaking driver. Some time later I returned with my wallet and checked in. The genuine and fantastic support and concern from Suri, Homer and Moeen was something I hadn't witnessed before on my travels. However the key driver throughout was Raquel who was arranging the team throughout. Her leadership and commitment was something to behold. Funnily enough I had been considering not using Hilton's again after some pretty poor service, but this experience has left me in no doubt about staying.
- Official Description (provided by the hotel):
- Conveniently located, Hilton Dubai Creek offers elegant guest rooms and suites with spectacular views of the city skyline. Designed by Carlos Ott, the hotel is an architectural landmark featuring modern décor. An ideal location for business or leisure travelers, this Dubai hotel is conveniently situated just minutes from the financial district, airport and many local attractions. Discover Dubai and take in attractions such as the Burj Khalifa and Dubai Fountains. Explore the centuries-old marketplace along the Creek, boasting colorful souks with an array of goods or shop for designer fashion labels in one of 70 Dubai malls. Retire to a spacious Guest Room or upgrade to an upper-floor Deluxe or Executive Room, with 270 degree vistas of the creek and city. Relax, work or entertain in sophisticated surroundings and experience legendary Hilton hospitality and service. Unwind at the rooftop pool with stunning views of Dubai Creek. Stay in shape in the fitness center or play golf at nearby Dubai Creek Golf & Yacht Club. Take the complimentary shuttle to the private beach at Hilton Dubai Jumeirah Resort. Host a meeting in one of our modern meeting spaces and stay connected to work in the fully serviced business center. Complimentary WiFi is available in public areas. Enjoy modern classics at Glasshouse Brasserie, French cuisine at our casual-chic bistro Table 9, or a poolside BBQ meal at The Edge Pool & Bar. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, TripOnline SA, Travelocity.ca, HotelQuickly and Evoline ltd so you can book your Hilton Dubai Creek reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Dubai Creek Hotel Dubai
- Dubai Hilton