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Admiral Plaza Hotel
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Reviews (447)
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All reviewsbur dubaimeena bazaarbudget hoteldubai museumbus stationbigger roombreakfast spreadnice place to staybasic amenitiesswimming poolindian restaurantgold soukroom service isburjumantaxissouksmall
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Reviewed January 1, 2012

Some have said the location is great - not so sure about that. Dubai metro is nearby, but hotel is almost impossible to find. Lots of COCKROACHES in our room. Bad air. No alcohol served. Passports are held in Reception. Never again. Not for western people. Located in the middle of indiantown! Traffic sounds all night. Complimentary water only on check-in day.

Room Tip: Don't come at all.
  • Stayed: January 2012, travelled as a couple
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Thank VisaElectron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 14, 2011

This Hotel is not for western people it was full of Indians who were well looked after, our passports were held by reception which we were not happy about and could not get back until we checked out, no 24 room service as advertised it a dry hotel which is we were not told about, western diet was not catered for good location but poor in every other respect

  • Stayed: October 2011, travelled as a couple
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1  Thank wendy w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 8, 2011

My partner and I have stayed in Dubai many times; we live in Abu Dhabi and often travel to Dubai for a change of scenery and a stroll along the creek. This time, we decided to book at the last minute, during the four-day weekend of Eid Al Adha. The cheapest rate available on Hotels.com was 435 Euros (2,200 dirhams) for two nights at the Admiral Plaza Hotel - a three-star property near the Creek in Bur Dubai. None of the other places where we often stay were available and the hotel description sounded adequate, although you usually pay less than this for a five-star hotel in Dubai these days.. We booked the hotel and drove to Dubai the next day.

Everything went wrong from the moment we arrived. The unloading area at the hotel can only accommodate three cars, and a line-up was backed way out into a busy street in this VERY busy neighborhood. After about 25 minutes, we were able to pull up to the front and unload our bags. We pulled as far ahead as we could and went inside to register.

There were three people working at the reception desk; the one who assisted us told us that they had no reservation for us. We found our Hotels.com voucher, showed it to them, and were told to wait in the reception area. Twenty minutes later, we were told we had to move our car because it was blocking a tour bus. The hotel has NO parking area whatsoever, so my partner was directed to a paid lot some 5 to 10 minutes away from the hotel (walking distance) to park our car. (The lot is about 50 dirhams a day.) We waited a further 25 minutes after he returned, or about 45 minutes in all, before we were asked to come to the counter to register.

Our reservation was for a double room with a Queen bed, but our very small room had two twin beds. I promptly went back to reception to request a room with a double bed, but was told that there were none available. We had arrived at the hotel just after the check-in time of 2:00 pm, so I was very surprised at this, but we were stuck with the room we had.

The room was clean and comfortable, as other reviewers have noted, but here are several significant items - listed in the description of rooms on the hotel website - that are NOT in the room: daily complimentary water, bathroom phone, sofa, trouser press, complimentary newspaper. In addition, the website says the hotel has a "lounge" on site. We took this to mean a place serving alcohol - what else does a "lounge" mean? But the hotel lost their liquor license several years ago and there is NO alcohol in the hotel at all. The "lounge" is several black faux leather sofas on the mezzanine floor where you can sit and chat.

Other grossly misleading informatgion on the website says that the hotel is 1.2 km from the gold souq. The gold souq is on the other side of the creek in Deira and is a good 10 to 15 minute cab ride! Not even 1.2 km "as the crow flies". Also, the hotel apparently realizes that their airport shuttle service has had problems (e.g., noted by travelers in other reviews) and a notice in the rooms now says that the service must be ordered 7 hours in advance and the time to the airport cannot be predicted.

But the very worst part about this hotel is the attitude of the staff on the reception desk. We returned from walking the creek area and surrounding souqs all day long, at the end of our first full day in Dubai, and found no replacement bottles of "compliementary" water. in our room We called the front desk and were told that water is provided only at check-in. I disagreed and read from our hotel voucher that we would receive daily complimentary water and newspaper (the newspaper never showed up either). The woman argued with me and said that no, they don't provide complimentary water, just what is in the room when you arrive. She said we would have to order more water from room service and pay for it.

My partner took the hotel voucher and went down to have a "full and frank" discussion with her. Unbelievably - she still argued with him that we could have no more free water. So he asked for the manager. The manager was very helpful and acknowledged that we should have had free water (2 small bottles) every day and also a newspaper. He sent a plate of fruit to the room as an apology, along with 2 large bottles of water.

As outrageous as it was to pay more for this three-star hotel than we have usually paid for high-end accommodations in Dubai and elsewhere, I didn't mind because it was a last-minute reservation during a holiday weekend. But the staff at the reception desk were just horrible - rude, brusque and completely unhelpful. We have stayed in Dubai hotels that are much more modest than this - the Ambassador, for example, which is ancient in Dubai terms - but never have we been treated this poorly. Please do not give this hotel your business.

  • Stayed: November 2011, travelled as a couple
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Thank jmarquiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 6, 2011

admiral plaza is one of the good hotel in dubai which i saw and i feel because they have wifi internet,,, and this hotel is the location on near by main dubai market, breakfast which they give it is ok not good not bad.. service is very fast,,

  • Stayed: September 2011, travelled with family
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1  Thank kamkhang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 4, 2011

Stayed at this hotel for a week. This hotel is on an excellent location with proximity to the commercial areas. Rooms are small...good breakfast spread...but poor customer service. The front desk lady goofed up and never admitted her fault...she was rude and kept arguing. I called for the manager...though he waived off some charge because of the staff's fault, yet I had to pay some of it !
Poor Customer Service !!!

  • Stayed: December 2010, travelled with family
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1  Thank kumarikac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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