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“Excelent” 5 of 5 bubbles
Review of Jumeirah Al Qasr at Madinat Jumeirah

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Jumeirah Al Qasr at Madinat Jumeirah
Ranked #11 of 544 Hotels in Dubai
Certificate of Excellence
Ribeirao Preto, SP
Level Contributor
165 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Excelent”
5 of 5 bubbles Reviewed 18 May 2012

Luxurious,well located in a resort at the sea shore, amid a touristic complex with five hotels, a small shopping center and 44 restaurants.Wonderful service, comfortable, complete.

  • Stayed May 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ruiflavio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 23 May 2012
Dear Guest

It is with great pleasure to read your kind review. I am delighted to learn of how you value our Hotel and I would like to express my sincere appreciation for positive feedback.

Thank you for choosing Al Qasr your destination of choice. We certainly look forward to welcoming you back in the near future.

Sincerely
Anne-Marie Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,114 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (557)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Zagreb, Grad Zagreb, Croatia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 16 May 2012

From the first Hello to the last Goodby all the stuff did impeccable job, with kindly assisting us and helping with booking our dining and fun.
The food was exellent and so varied for those picky taste.
I loved our room, and our bed on which every evening we have found a lovey surprise...to make our honeymoon more romantic...
It was september and it was so hot that every time we took out our camer it blured, the sea was not hot it was boiling, but we loved it anyway..
Thank you Al Qasr...we will be back for our anniversary for sure.

Room Tip: Hotel is really big so you'll walk a lot, but nevermind, the hotel is so beautiful that every wa...
See more room tips
  • Stayed September 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Iva H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 23 May 2012
Dear Guest,

I am pleased to read your positive review from your recent stay with us at Al Qasr, Madinat Jumeirah. Thank you for taking the time to share your feedback and recommend our Hotel.

We are delighted to learn that you have been overall impressed with the quality of our hotel and service. Your gracious comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us.

Once again, thank you for recommending our hotel on TripAdvisor and we look forward to welcome you back to the resort for your 1st wedding anniversary next year.

Sincerely
Anne-Marie Houston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom, Kent
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 12 May 2012

I stayed at this hotel several times in AlQasr and at Dar AlMasyaf villas..The pools are very crowded but the beach is great and the service is very good, so in short:
pros:
The hotel is quite nice and the water taxis are great.
The rooms are fantastic and very clean.
There is lots of choice for eating and drinking especially in the souk which is connected to the hotel.
Very nice beach with very good service.
Food on the pool very good.
cons:
Have to wait ages for buggies to transport you esp if you staying in the villas.
We had food and drinks at Bazar Restaurant & Bar which is part of the hotel but located in the souk, while we were sitting on the sofas a group of cockroaches crawled out of the kitchen and climbed onto our sofas, we freaked out and informed management straight away. We were extremely disappointed by the responses we got: first were told that it's a hot country and it can't be helped because they just fly in ( Having worked in catering for 15 years I think I can tell the difference), Then I was asked by their Food & Beverage manager (or Front desk Manager) if I needed a doctor ( I don't think a doctor can cure disgust sickness). I informed the manager Rahim that they had a serious problem in their kitchen and it needed to be dealt with straight away but he didn't seem that bothered and said he will send a team to check if there were any cockroaches.
And he offered us a free meal at the restaurant of our choice at the hotel, I mean seriously after that incident does he really think I would want to dine there anymore.so we kindly refused his offer.

We normally stay 2 weeks each time we holiday in Dubai but we would think twice before returning there and if we did then we would try our best to eat out.
So since that stay in 2009 we now stay at The Westin mina seyaha or at the Zabeel Saray on the palm.

I think overall we were upset with how the situation was dealt with..I think we would go back if these issues were taken more seriously but most of their restaurants should be looked at in terms of food quality and value for money.
I would eat my usual burger on the pool with my warm not freshly squeezed juice but that's as far as it goes.

It's a shame because I would consider it one of the best beaches in dubai with a nice view of the Burj Alarab (we also stayed there but pool is quite bad and food is bad too but the rooms are amazing).

I hope this helps

Room Tip: Dar Almasyaf are the nicest rooms with small pools nearby if you like to stay away from the busy poo...
See more room tips
  • Stayed June 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank reemo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 16 May 2012
Dear Guest

Thank you for providing some feedback on your experience in 2009. Madinat Jumeirah is set along 1.2 km of beach and certainly offers a wide spectrum of residential opportunities for prospective guests to choose from and enjoy. I can certainly appreciate that the experience you had in Barzar is certainly not something that commonly occurs, whilst it appears that our team could have handled the situation better on that particular night, please let me apologise for the team members involved at that time. Our continued focus is on service excellence in all aspects of the resort and the hygiene of the property is considered a very important point and never compromised.

I do hope that should you elect to visit Dubai again that you will choose to stay with us at Madinat Jumeirah or try one of our other wonderful new Jumeirah properties within the city.

Sincerely
Anne-Marie Houston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Galway, Ireland
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 11 May 2012

I didnt stay at the hotel on this trip, but we went to the All day Friday Brunch. The food is what can only be described as AMAZING. There is so much to choose from across lots of rooms, indoors and out and wine / champagne is pouring freely all day long.

There was live music outside which was brilliant and the views of the Burj al Arab are fabulous.

There were 4 of us at brunch and I thoroughly enjoyed it - I didnt eat for a day afterwards! There was so much food it was unbelievable. As for the decor in the hotel, it is probably one of the nicest hotels I have been in around the world. The service was second to none - it really is a fabulous day out for all.

Would definately go back there for Friday Brunch, it is expensive but definately worth it as a treat.

  • Stayed March 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank clarnicheallaigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 14 May 2012
Dear Guest,

I am delighted to read your comments and on behalf of the team, I would like to sincerely thank you for acknowledging so many positive elements experienced during your visit to our Friday Brunch recently. Your feedback is always very important as it helps us to continue evaluate and improve our services and product.

Once again, thank you for your kind words and for recommending our Friday Brunch and the hotel. We certainly look forward to welcoming you back to Al Qasr, hopefully in the very near future.

Sincerely
Anne-Marie Houston








Anne Marie Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingston-upon-Hull, United Kingdom
Level Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 7 May 2012

This is the second time I have been to this hotel it never fails to fall short of the amazing experience that is Dubai. The unique backdrop and lovely setting of this hotel is what sets it apart from other Dubai hotels I love it for any finer points please email me daniel@thetravelcentreuk.com. Enjoy Dubai and the UAE

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ukdwe2412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 8 May 2012
Dear Guest,

Thank you for your feedback in regards to your recent stay at Madinat Jumeirah. We at Madinat Jumeirah are continuously striving to improve our services and products, therefore your feedback is very valuable and I thank you very much for sharing it with us.

Once again thank you for recommending Madinat Jumeirah on TripAdvisor, we certainly look forward to welcoming you back in the near future.

Sincerely
Anne-Marie Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 4 May 2012

You will never need to leave the hotel here, just fantastic. Upgraded room for free, had a 6th floor sea view. Just amazing hotel, definitely a must stay if you want to just relax and not have to leave the hotel.

And of course, one must mention the brunch..... I think the only comparison is the Biltmore hotel in Miami and possibly The Palace in NYC.... but honestly the best ever! Call ahead and request the table outside on the right side of the entertainment, and watch the crowds and you will also get the best service (all the management team will come and in and out and serve you personally if you are there). Just don't book a outside table in Feb/March when sandstorms are common, as you will get sand over your food.

  • Stayed November 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank NW8Londoner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 8 May 2012
Dear Guest,

Thank you for posting a review on TripAdvisor following your recent stay with us at Al Qasr, Madinat Jumeirah.

I am delighted to learn that you had a great experience while residing with us. Thank you for acknowledging so many positive elements of your holiday, as it is from your feedback that we will be able uphold our commitment to excellence.

I certainly look forward to welcoming you back to Madinat Jumeirah, hopefully in the near future.

Sincerely
Anne-Marie Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed 2 May 2012

This hotel is absolutely stunning. Great location. Fancy boat trips to access the other installations of the Madinat.

Staff is welcoming, extremely friendly. Concierge is nice but could be a bit more helpful.

Arabian rooms are magnificent. Wooden furniture. Not to mention the delicious bathroom.

Champagne, strawberries, dates, chocolate, water offered.

Access to Al-Wadi waterpark is really worth it..

Try the brunch, the best in the world! great and fancy meeting place, especially for expats.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJGuestfeedback, General Manager at Jumeirah Al Qasr at Madinat Jumeirah, responded to this review, 7 May 2012
Dear Guest,

Thank you for sharing your feedback following your recent stay at Al Qasr, Madinat Jumeirah.

I am delighted to learn that you enjoyed your time with us and your kind words are greatly appreciated. I will definitely share your feedback with the rest of the team.

We certainly look forward to welcoming you back to Madinat Jumeirah, hopefully in the near future.

Sincerely
Anne-Marie Houston
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jumeirah Al Qasr at Madinat Jumeirah

Property: Jumeirah Al Qasr at Madinat Jumeirah
Address: Jumeirah Beach Road | Madinat Jumeirah Resort, Al Sufouh,, Dubai 75157, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 On the Beach Hotel in Dubai
#9 Spa Hotel in Dubai
#11 Luxury Hotel in Dubai
#14 Romantic Hotel in Dubai
#32 Family Hotel in Dubai
#63 Business Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Jumeirah Al Qasr at Madinat Jumeirah 5*
Number of rooms: 292
Official Description (provided by the hotel):
Al Qasr means 'The Palace' - and this hotel truly is the jewel in the crown of Madinat Jumeirah. Designed in the style of a Sheikh's summer residence, the hotel replicates traditional royal architecture, coupled with luxurious modernity throughout. Approached along a tree-lined avenue, adorned with beautifully sculpted Arabian horses, the hotel itself will take your breath away. A tribute to the age-old architectural styles of Arabia, Jumeirah Al Qasr is an oasis of luxury. It's a place dedicated to relaxing, playing and the finer things in life. As part of the magnificent Madinat Jumeirah or 'City of Jumeirah', Jumeirah Al Qasr offers all the facilities and activities of the wider resort. World-class restaurants, bars and cafes, Talise Spa and our healthclub Talise Fitness, a traditional souk housing scores of boutiques, shops and galleries - this is just a taste of the experiences available to you during your stay at Jumeirah Al Qasr. ... more   less 
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Also Known As:
Al Qasr At Madinat Jumeirah Hotel Dubai
Madinat Jumeirah
Al Qasr Hotel Dubai
Al Qasr Dubai

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