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“Best Ever”

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Grosvenor House Dubai
Ranked #6 of 541 Hotels in Dubai
Certificate of Excellence
Birmingham, United Kingdom
Level Contributor
75 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Best Ever”
5 of 5 bubbles Reviewed 10 April 2012

We did a 3 night stopover in Dubai at the Grosvenor House, Tower 2. Luxury at every turn. Room was fabulous, spotlessly clean and a pleasure to sleep in the king sized bed. Everything the staff could do to help was no trouble at all and done with a smile. They offer a collect and drop service to and from the airport; however we had already booked Emirates to do this for us as part of the Business class fare.
The Le Meriden, its sister hotel was just as impressive, set on the beach with its own private access through the wonderful gardens. A shuttle bus runs every 15 minutes to and from Grosvenor until 2.30am in the morning as there are plenty of restaurants, bars and clubs to see at the Meriden. On reflection I think I would choose the Meriden as it has a more holiday feel to it.
So much more positive I could say about both places as All I can say is you will not go wrong choosing either of the hotels.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Archy28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, 4 May 2012
Dear Guest,

Thank you for taking the time to post your review on Trip Advisor.

We are truly delighted to hear that you had a relaxing 3 nights stopover stay at the Grosvenor House and were pleased with the benefits that we have on offer for our guests at both Le Royal Meridien and Grosvenor House.

It is always a pleasure to have you as our guests and we look forward to welcoming you back.

Kind Regards
Pam Wilby
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,446 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,032)
Date | Rating
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English first
UK
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 10 April 2012

This hotel has a real feeling of luxury without any stuffiness. Our room was exceptional with a lovely sun terrace and we were taken straight to it even though we arrived early in the morning. All the public areas are breathtakingly beautiful with amazing floral displays in the lobby which are candlelit at night. Everywhere is spotlessly clean. The restaurants we visited had terraces which look out over the marina which was a spectacular setting for dining. The food was top quality on every occasion. The staff are absolutely charming, constantly smiling, always greeting you and asking if you are enjoying your stay. The hotel has a sophisticated and luxurious ambience. There is nothing I could fault about this hotel and cannot wait to return.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MarieLouise26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, 12 April 2012
Dear Guest,

Thank you for posting your review on Trip Advisor.

We are very happy to know that you had enjoyed you recent stay with us and were pleased with the service of our Ambassador and facilities available at the hotel.

We are delighted to note that you liked the room we had allocated you and were also pleased with you dining experience in one of our restaurant.

Thank you once again for recommending Grosvenor House on Trip Advisor and we look forward to welcoming you back.

Kind regards,
Pam Wilby
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chelmsford, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 10 April 2012

My partner and I stayed at the Grosvenor House for Easter which was a short visit but WOW! What an experience, from the moment we were collected to the moment we were dropped off three days later. It was just truly amazing. We travel allot and have stayed in many hotels the world over but the Grosvenor had everything just perfect and will be very hard to beat. Everyone was so helpful, so polite, and so friendly and always smiling, nothing was ever too much trouble and their attention to detail just exceptional. They are all a real credit to the hotel. Our room was in Tower 1 on the 37th floor with wonderful views of the beach, tastefully decorated and large and was cleaned to perfection every day.
We ate every night in the hotel and chose Ottomans on our first night which offers wonderful Turkish food, then Gary Rhodes on the 2nd offering exquisite British Cuisine and Indego on our last night where we were totally overwhelmed by the excellent service, I was a little chilly from the air conditioning and was immediately offered a pachmina and then the staff noticed I was having trouble seeing the menu and offered me some reading glasses – just so thoughtful. We were even left an Easter egg on Easter Sunday.
Thank you for making a short break just so wonderful and memorable.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Corvene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, 12 April 2012
Dear Guest,

Thank you for taking the time to post your review on Trip Advisor following your recent stay with us.

We are very much happy to know that you and your partner had spent your Easter break with us and that we were able to provide an amazing and memorable holiday. We are very delighted to note that you were truly pleased with the service of our Ambassadors and found them to helpful, polite and exceptional. Your kind comments will be surely shared with the team.

We are also glad that you were able to try few of our F&B outlets and were able to have an excellent dining experience.

Thank you once again for posting a very nice review for Grosvenor House and we look forward to welcoming you back in a not too distant future.

Kind regards,
Pam Wilby
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
146 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
5 of 5 bubbles Reviewed 9 April 2012

I stay here all the time now having tried most of the hotels in Dubai. The standard of service is second to none and the very single member of staff makes 100% effort 100% of the time. The new tower is amazing with Level 5 (formerly executive club) which serves breakfast, lunch, afternoon tea and dinner snacks, with 2hrs of cocktails/drinks included too. There is no need to leave the hotel. The spa is out of this world and styled by Buddha...must be seen and experienced to be believed. The restaurants and bars are among the best in Dubai. The rooms and suites are very stylish and modern.
You can use the facilities of the sister hotel, Le Royal Meridien, which is across the road and has a great beach location with stunning gardens.
I am already booked to go back later in the year. What a place!

Room Tip: Ask for club room with Palm View
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MarkTScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, 12 April 2012
Dear Guest,

Thank you for taking the time to post your review on Trip Advisor.

Being one of our regular and loyal guests, we are truly delighted to note that you had always enjoyed your stay with us and pleased with the facilities that we have on offer at both Le Royal Meridien and Grosvenor House.

Your kind words are very much appreciated and look forward tow welcoming you back.

Kind regards,
Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 9 April 2012

A premier/ club room is a must with access to the executive lounge for breakfast lunch and evening cocktail. A large selection of food and drinks to cater to every guests taste buds.
A pick up from airport by BMW 7series to hotel for check in. I would suggest to the management to begin the check in from the car. As I had to wait for the room to be ready.
Concierge were excellent and were very efficient in helping collect my lost bags from the airport.
Great rooms modern decor cannot fault the hotel would definitely recommend for anyone staying in dubai.
Would also suggest management add more shuttles to the malls

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank darkchild1584
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, 12 April 2012
Dear Guest,

Thank you for taking the time to post your review on Trip Advisor following your recent stay with us.

We are truly delighted to know that you had enjoyed your stay with us and were pleased with the benefits of our Level 5 Executive Lounge as wells as with the facilities available at the hotel.

We are also glad to note that our Ambassadors was able to assist you tracking and claiming you lost luggage and found them to be efficient.

We do appreciate your suggestions and would like to assure you that these will be valued for any future changes that we may decide to do.

Thank you once again and we look forward to welcoming you back.

Kind regards,
Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 9 April 2012

Amazing hotel, Stayed in Tower One for five nights, Staff could not do enough and very friendly
Bar 44 was great, Ottaman's Restaurant is wonderful and the breakfast was first class. Hotel absolutely immaculate in every way. Wine and Birthday cake was in my room on arrival.
All in all fautless, can't wait to go back, tried most of the cocktails.(5 Star +) Marina location was a bonus

Room Tip: Marina view is nice, the higher the better
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank AllanEv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, 12 April 2012
Dear Guest,

Thank you for posting your review on Trip Advisor.

We are delighted to know that you had chosen to celebrate your birthday with us and had enjoyed your overall stay at the hotel.

It is our pleasure to read that you were able to experience Bar 44 and Ottomans and found both to be great and wonderful.

Thank you once again for giving us the opportunity to look after you on this very special occasion and we look forward to welcoming you back.

Kind regards,
Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton Keynes
Level Contributor
56 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 8 April 2012

Six nights of luxury in Grosvenor House Dubai, collected at airport in lovely bmw and whisked to our room early even though check in is normally 2pm, we arrived very early morning, and were offered complimentary breakfast, and the suite was ready 2 hours later! Everywhere was spotless, and very charming and helpful staff all round. will definately go again.

Room Tip: non smoking floor is 11th, we had corner suite - lovely
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gillbehari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHLRM, General Manager at Grosvenor House Dubai, responded to this review, 12 April 2012
Dear Guest,

Thank you for taking the time to post your review on Trip Advisor following your recent stay with us

We were thrilled to hear that you enjoyed your stay with us and that our Ambassadors really looked after your during this visit.

We appreciate your kind comments and look forward to welcoming you back in the not too distant future.

Kind regards,
Pam Wilby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grosvenor House Dubai

Property: Grosvenor House Dubai
Address: Al Sufouh Road | Dubai Marina, Dubai 118500, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Dubai
#2 Romantic Hotel in Dubai
#4 Business Hotel in Dubai
#5 Spa Hotel in Dubai
#6 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grosvenor House Dubai 5*
Number of rooms: 744
Official Description (provided by the hotel):
Grosvenor House and its two iconic 45 storey towers, Tower One and Tower Two, redefine the world of luxury. The hotel's glittering twin towers are an instantly recognizable landmark in the Dubai Marina. The hotel features 749 spacious, contemporary guest rooms, suites, and apartments with signature Luxury Collection beds, large windows with spectacular views of the Marina, complimentary Wi-Fi and attentive on-call butler service. The area's first true social destination, the hotel is located just minutes from the beach, golf clubs, malls, Dubai Internet City, Media City and more, offering an exceptional setting for business, leisure and exploration. Welcome to the finer side of sophistication. Step into a world of refined heritage, suave elegance and effortless chic. ... more   less 
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Also Known As:
Grosvenor House Dubai Hotel Dubai
Le Meridien Dubai
Grosvenor House Hotel Dubai
Grosvenor Hotel Dubai
Dubai Le Meridien
Grosvenor Dubai

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