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Bab Al Shams Desert Resort & Spa
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Reviews (2,301)
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1,594
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21 - 26 of 2,301 reviews
Reviewed 3 weeks ago

This place was AWESOME. The food, the people, the decor, the rooms, everything was amazing.

ONE suggestion I would make to them is to let guest use the pool after hours, as they close the pool at sunset, which is kind of a bummer.

But everything else about this place was amazing.

We even forgot some items, and they saved them, packed them up, and shipped them to us in the United states, at no charge.

The service is excellent. Highly recommend.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Eddie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reuben M, General Manager at Bab Al Shams Desert Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Eddie,

Thank you for providing us with a perfect rating and sharing your excellent experience in Bab Al Shams Desert Resort & Spa.

I am pleased to read that we have surpassed your expectations in all aspects - from the resort overall, the food, rooms, decors and service staff. I am delighted that you enjoyed your stay with us.

Meanwhile, we have noted your suggestion to extend the pool operation timing and will be shared to the team for necessary evaluation.

We greatly appreciate your kind recommendation of Bab Al Shams Desert Resort & Spa to other travelers. We look forward to welcoming you again in the very near future.

Regards,

Reuben Mifsud | Cluster General Manager
Meydan Hotels & Hospitality
T: +971 4 381 3122
M: +971 56 505 2251
Email: Reuben.Mifsud@meydanhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Booked a superior king room with breakfast last June 2017 me and my wife. At the moment you enter the resort, you get this weird feeling of the past. At first we felt ourselves lost but then things got in order. The best thing about this resort is the quietness you get, a very great place to relax away from the city lights and traffic. Rooms are a piece from the past UAE tradition, nice and relaxing. Breakfast is gd not bad but needs improvement and increase in variety. Terrace is amazing place to relax and have some drinks with shisha if you smoke, loved it. They do also some activities like camel riding. Overall its a good place to relax and pamper your self.

Stayed: June 2017, travelled as a couple
Thank Mohammad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reuben M, General Manager at Bab Al Shams Desert Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Mohammad,

It was a pleasure having you here at Bab Al Shams Desert Resort & Spa. Thank you for sharing your experience with us at the resort.

We are pleased that you appreciated our location which is away from the busy city life, the comfort of our Arabian-styled rooms with great views and the selection of desert activities we offer.

Certainly, Al Sarab is truly a great venue for guests seeking for a relaxing environment with perfect sunset view while enjoying nice live music, food, drinks and of course shisha that this place is renowned for.

Meanwhile, please rest assured that we have made note of your valuable remarks on breakfast and have shared them with the culinary team who will carry out the necessary improvements accordingly.

Thank you once again for sharing your valuable feedback and we look forward to your return, hopefully soon.

Regards,

Reuben Mifsud | Cluster General Manager
Meydan Hotels & Hospitality
T: +971 4 381 3122
M: +971 56 505 2251
Email: Reuben.Mifsud@meydanhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Stayed at Bal Al Shams during weekend. The most relaxing resort I have stayed in, with the peace and warmth of the desert background providing a perfect oasis for the soul. Staff performance was fantastic, every staff member was friendly. And room interior was so beautiful especially arabic lights.
Beautiful setting, wish we could have stayed longer. Put this one on your bucket list!

  • Stayed: April 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank samizmail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reuben M, General Manager at Bab Al Shams Desert Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Samizmail,

Thank you for having chosen to stay at Bab Al Shams Desert Resort & Spa.

I am glad that you appreciated and enjoyed resort's beautiful setting and relaxing desert environment.

It was with great pleasure to read your flattering remarks on the exceptional service provided by each member of our team. They are very much committed to serve with sincerity, care and passion in order to ensure each guest will have a memorable stay and amazing experience.

Thank you for taking the time to share your experiences and recommending us on TripAdvisor, and I look forward to welcoming you back to Bab Al Shams in the future.

Regards,

Reuben Mifsud | Cluster General Manager
Meydan Hotels & Hospitality
T: +971 4 381 3122
M: +971 56 505 2251
Email: Reuben.Mifsud@meydanhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Second stay in this hotel, and was not let down. As always, the room was unique, wonderfully clean and close to the hotel pool and restaurants.

Pool area is absolutely beautiful, the most beautiful in fact that I have ever seen in a hotel.

Staff are generally great.

Quality of food, drink and Shisha is sublime throughout all restaurants in the hotel.

One small gripe - all lights in the upstairs bar were switched off in the evening as it was 'Earth Hour'. This is an admirable cause, however health and safety precautions should always come first. We didn't appreciate having to bump into things to find our way out, or use torches to read the menu!

All in all, great stay. You must try this out if you are visiting Dubai, or even as a relaxing weekend staycation if you are a Dubai resident.

  • Stayed: March 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Rachael A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reuben M, General Manager at Bab Al Shams Desert Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Rachael,

Thank you for staying with us again here at Bab Al Shams Desert Resort & Spa. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

We are glad that you had a wonderful stay overall but at the same time we regret to know that you were not comfortable during the Earth Hour which we deeply apologize.

We thank you for your kind recommendation and hope to welcome you back to Bab Al Shams in the near future.

Regards,

Reuben Mifsud | Cluster General Manager
Meydan Hotels & Hospitality
T: +971 4 381 3122
M: +971 56 505 2251
Email: Reuben.Mifsud@meydanhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Yet another fabulous evening at BAS. From the warm welcome in the car park (directing us to valet) to the genuine welcome at the front door, being greeted like old friends in al Sarab (clearly we’ve been there too many times !!) and to the brilliant service from Mahmoud, Frances and Sujit at al hadeerah. Mahmoud in particular made sure our younger guests were up on stage and catered to them amazingly well). The show never fails to impress, the energy, professionalism and skill of the entertainers is amazing. As for the food... scrumptious as ever. Well done chefs!

Thanks to the whole team for creating wonderful memories for our guests.

Stayed: March 2018, travelled with family
Thank Magic_Muppet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reuben M, General Manager at Bab Al Shams Desert Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear Magic_Muppet,

Thank you for sharing your positive review about your recent visit to Bab Al Shams Desert Resort & Spa.

We are delighted to read that you were pleased with your experiences both in Al Sarab and Al Hadheerah and you truly appreciated its efficient and friendly atmosphere, the lively music and the vast variety of our dishes and drinks. Furthermore, we are pleased to read your positive comments with regards to the quality of service provided by our team members. Indeed, our team is very much committed to serve with sincerity and passion, creating amazing experience and everlasting memories. Rest assured that your kind feedback will be shared with the entire team.

It was truly such a pleasure for us to have you here at Bab Al Shams, and we are looking forward to welcome you again in the near future.

Regards,

Reuben Mifsud | Cluster General Manager
Meydan Hotels & Hospitality
T: +971 4 381 3122
M: +971 56 505 2251
Email: Reuben.Mifsud@meydanhotels.com


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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