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“good and calm place”

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Crowne Plaza Dubai Festival City
Ranked #38 of 545 Hotels in Dubai
Certificate of Excellence
Riyadh, Saudi Arabia
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“good and calm place”
Reviewed 27 March 2012

I love my staying at this hotel . I love the place , the mall near it and the creek..
It is good for its value ...

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dream1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, 29 March 2012
Dear "dream1980",


I am delighted to know that you enjoyed your recent stay at the Crowne Plaza Dubai Festival City and benefited from all the facilities and convenience that our hotel has to offer.

I look forward to the opportunity of once again welcoming you to the hotel in the near future.


Best Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (382)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
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  • English first
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English first
Alcoa, Tennessee
Level Contributor
102 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
Reviewed 21 March 2012

This marks the fourth time I have stayed at this hotel, and the last two times I had less than desirable experiences and read the follow-up review from the manager who promised to address my issues. Well, I guess it worked. I want to thank him and his staff for providing excellent quality service. This includes the receptionist Mohammad, breakfast staff and the maids who ensured my room was ready for me in A-1 condition.

I do want to caution visitors on one thing. When I departed the lobby to get a cab, something strange happened. The hotel staff tried to lead me to someone in a white Toyota Camry, not a regular colored cab. The driver flashed me something that I guess was his cab license. I asked how much to the airport, and he said $30 drms. I just laugh it off and said I can do better, is should cost me more than $20 drms. I am not sure who this guy was and why the hotel staff would try to get me into the car. The more I thought about it the more I think they were trying to help one of their buddies out, I don't know. Maybe I was going to be kidnapped, who knows? Something to definitely be aware of.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Theyoung1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 March 2012

i would like to thank the management of this hotel and all the stuff in the front office specially mr. Mohammad khateeb and mr. Samir for the professionalism hospitality and service ,i wanted to stay only one day but the way mr.mohammad treating us was awesome so we decide to stay for another day ,he was so helpful and the bellmen too .
i really advise my friends to go there and spend a good time enjoying the hotel facility ,mr. Mohammad he had a great knowledge about dubai where to go and what to do ,he told us about a beautiful latino night in zaytoin restaurant on thursday .that was the amazing music .
iam so amazed about the food and the service in this hotel in particular its really good .
thanks again to crowne plaza DFC teams specially the front office for every thing ,and fro the wild smile of the professional guys like Mohammad khateeb & sameer
best of luck of you all and see you soon

best regards
yan wang

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mohannad911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karachi, Pakistan
Level Contributor
78 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 17 March 2012

Very Convenient located next to Festival City Shopping Mall which is less crowded and large number of international restaurants and coffee houses like, Fudrukers, Outback Steak House, Spur Steak House, Costa Coffee, Cafe Nero etc.

Hotel Rooms are bright with beautiful view on both sides. Bathrooms are big but I dont like bathroom shower pressure.

Service is excellent especially Reception Staff. They all deserve appreciation and are very cooperative.

Lobby is neat and clean but management must pay attention to solve the issue of kitchen smell in the lobby. If you enter a lobby first thing you notice is fresh smell, which was not the case and I brought this into front office attention. Lets see how they fix it. The sofas placed in front of Reception should be more comfortable.

Concierge staff is very professional and courteous

Hotel has a lovely terrance facing creek which is an ideal Ideal place for a smoker.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank arshadwm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fife Scotland
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 29 February 2012

Returned yesterday (28th February 2012) from a 7 day break at the Crowne Plaza Festival City. Overall the holiday was excellent from the level of service to the standard of amenities.

The entrance is not grand by Dubai standards but like most Dubai hotels it is immaculately clean. The check in was very smooth and ourselves and our bags were in our room within 15 minutes of arriving (bearing in mind we arrived at 0830hrs and check in did not open until 1400hrs this was impressive)

The room was on the 8th floor and was perfect for a weeks break. Very clean with lots of gadgets in the room.

The breakfast is very good with lots of choice and an egg station prepares fresh food which is delivered to your table. The staff in the restaurant are very keen, to the point were they could chill a little bit and allow some things to remain on the table before clearing them away. Twice I saw them clear tables and install new guests whilst the the table occupant was merely refreshing his plate at the buffet. Well intentioned but not overly professional.

The pool area is great and once again the staff cannot do enough to help. They escort you to a sunbed and place your towels for you. They are happy to give you fresh towels as and when required. The bar service is also first class but this is where my only gripe comes in. The prices for a drink by the pool are extortionate. I appreciate its a five star and the service is excellent but they need to look at their pricing stucture.

Finally the area around the hotel has lots of restaurants and of course the shopping mall. You can eat as cheaply or expensively as you choose. We visited the Belgium Beer Cafe but did not stay due to the high levels of cigarette smoke, apart from that we enjoyed the other restaurants.

Overall - We have been to Dubai for the last four winters and stayed in different Hotels each time. This Hotel is first class, the staff are very polite and for the first time we will return next winter. Can't say better than that.

Room Tip: End of corridor. We stayed in 833. No noise.
See more room tips
  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HenrikFifeScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, 18 March 2012
Dear “HenrikFifeScotland”,


It is very pleasing to know that you consider the Crowne Plaza Dubai Festival City a “first class” hotel and that you will be returning next winter. Many thanks for posting your experience here on TripAdvisor.

I am glad that you enjoyed various aspects of the hotel such as the “smooth check-in”, the breakfast with “lots of choice”, the enthusiastic staff and the pool area. Rest assured your feedback and comments regarding the prices for the drinks will be looked into by our team.
I really do hope to have the pleasure of welcoming you back in the not too distant future.


Best Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leiden, The Netherlands
Level Contributor
10 reviews
4 hotel reviews
Reviewed 27 February 2012

The hotel has good customer service at the reservation department.

  • Stayed February 2012, travelled on business
    • Service
Helpful?
Thank Saskia1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
84 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 25 February 2012

The hotel remains CLEAN and service still EXCELLENT at Crowne Plaza fetival city. Location is perfect for families looking for all-in-one place. Shopping, food and leasure. I never regret staying at this hotel.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank F H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGDFC_45777, General Manager at Crowne Plaza Dubai Festival City, responded to this review, 18 March 2012
Dear “F H”,


Thank you for sharing your comments with us on TripAdvisor. I am delighted to hear that you consider Crowne Plaza Dubai Festival City to be among your favourite hotels in Dubai.

I am very pleased to know that you consider it a “perfect place” for families and to see that in such few words you were able to express how much you enjoy our hotel. I really hope to have the pleasure of welcoming you back in the not too distant future.


Best Regards,

Marcus Sutton
Hotel Manager, Crowne Plaza Dubai Festival City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Dubai Festival City

Property: Crowne Plaza Dubai Festival City
Address: Umm Ramool Rd | Dubai Festival City, Dubai, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Dubai
#20 Romantic Hotel in Dubai
#27 Spa Hotel in Dubai
#27 Family Hotel in Dubai
#35 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Dubai Festival City 5*
Number of rooms: 316
Official Description (provided by the hotel):
Crowne Plaza Dubai Festival City is located on the banks of the Dubai Creek. The 5 star hotel features 316 rooms and suites, with leisure facilities including 25m outdoor lap pool, 3 spa pools, children s splash pool, and 24-hour gym. Two 18-hole championship golf courses located minutes away. The hotel is proud to be the first non-smoking Crowne Plaza with a no-smoking policy in all rooms and public areas, offering our guests a cleaner and healthier environment during their stay. All rooms and bathrooms offer fantastic views of the creek or city skyline, equipped with high speed internet access and 37 LCD tv. Directly joined to the 38,000sq ft Event Centre, Crowne Plaza Dubai Festival City is ideal for all business travelers. The hotel has three superb restaurants - Zaytoun ( Olive in Arabic) all-day dining, Mazar lobby lounge, and the authentic Belgian Beer Cafe, each with stunning city and creek views. The hotel is connected directly to the Festival Waterfront Centre, a luxury shopping centre with over 550 retail outlets, 90 restaurants and cafes, and 100 berth marina, perfect especially during the famous Dubai Shopping Festivals over summer and winter months. Dubai is known for many attractions, all within easy access of the hotel - the iconic Burj Al Arab, record breaking Burj Dubai, Ski Dubai, Wild Wadi Water Park, Mall of the Emirates or the beautiful Dubai beaches in Jumeirah or Mamzar. ... more   less 
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Also Known As:
Crowne Plaza Dubai Festival City Hotel Dubai
Dubai Crowne Plaza

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