We came for a Day Pool access on Holy Friday! But this is what happened and this is not acceptable at all!
First of all we called to booked and the guy answered and told us to come in spite it was fully booked and they said they will provide us the locker and we can stay on the sand instead. So! i agreed and we traveled far to reached there. When we arrived there in the reception nobody is assisting us or even ask us what we wants, even if there's some ladies are not busy.So we wait and we let this guy (HESHAM) seated in the middle to finish entertained other guest. But hello? this 3 ladies seating on the both side what they do? nothing they do! Is this a kind o good service to show?So bad. After this guy (HESHAM) finished , we came forward to tell him that we called a while ago regarding our booking but this guy (HESHAM) refused us because it was fully booked so i tell him regarding my booking and his insisting again that he can't allow us but instead he suggest us to go in Nikki beach club! He is so rude and disrespectful! Hello we came here not to drink, we came there to relax and it was Holy Friday! Where his manners and respect on that ,we are Catholic! It was so disappointing. So i ask him where's there manager on duty. So he called and he came to us. So i explain what happened. But still he refused us for the 2nd time and he said he will investigate what happened and he took my nos. but 2 days from now what incident happened and till now i'm writing i didn't received any call and feedback from the him! OMG!
I'm so really frustrated and disappointed a lot because he let us to come but they didn't manage to accommodate us. So were humiliate a lot because were thinking they discriminate us! Why? Because we are ASIANS? This is not acceptable at all and also we traveled far to reached there. They wasted our time!
Don't waste your time and money coming here! Bad service and hospitality ever! I traveled a lot but this is the worst ever! I hope the GENERAL MANAGER will do actions for this! Please don't ignore! Thanks!
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