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4 - 9 of 49 reviews
Reviewed July 24, 2018

This was a disappointing stay. We arrived at the end of a long day, going to bed very very late. When we pulled back the sheets....I found brown stains on the bedsheets. Seriously, I don't know who anyone could have put those sheets on a bed and walked away. I have a photo - which i showed the front desk - but I'll spare you. They changed the sheets immediately but there was also no garbage can in our room. They just weren't ready for guests. Staff friendliness was great -but housekeeping was not.

Breakfast depends on your interpretaton.....granola bars or wrapped muffins from a locked cabinet - that's it.

Date of stay: July 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank stopsein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Detroit - Auburn Hills - University Drive, responded to this reviewResponded July 24, 2018

Thank you for staying at our hotel. Please accept our sincerest apologies for the cleanliness issue you had in your room and regret the inconvenience it caused. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent with their work so that our future guests never encounter the same problem. We hope you & your friends will consider a future stay as we would welcome the opportunity to regain your trust.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 2, 2018 via mobile

When we got their they did not have a reservation for the hotel we already paid for. Then finally when we got into the room, the room was dirty! The room smelled like mildew, and the carpet was stained and sticky. My daughter who is 1 was exploring and little feet were pitch black.... not only was the room gross, but the paneling to the kitchen was falling off the wall. I would not stay here.

Date of stay: July 2018
Trip type: Travelled with family
Thank Kayla V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Detroit - Auburn Hills - University Drive, responded to this reviewResponded July 3, 2018

Kayla, thank you very much for staying with us. We apologize that your suite was not spotless and below expectations. It appears that our room inspection procedure was not followed, and your concerns are being shared with our team to identify and fix the problem. Thank you for alerting us of this issue. We appreciate your patronage and hope we have the opportunity to serve you and your daughter again in the future.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 20, 2018 via mobile

If you are looking for a room to stay at for more than 2-3 days I would recommend this place. It wasn't the best for me but I have been to several extended stay American hotels and have not had a problem.

Date of stay: June 2018
Trip type: Travelled solo
Thank dm03022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Detroit - Auburn Hills - University Drive, responded to this reviewResponded June 20, 2018

Thanks for the kind review of Extended Stay America and recommending us to others. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for a restful stay. Your business is appreciated, and we hope you will come back to Extended Stay America again soon.

Sincerely,
Hotel Management

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Reviewed June 17, 2018 via mobile

This place is sketchy! Cleanish. But everything run down and broken. No dryer, one tiny shampoo and that was it. Guests have to be buzzed in. That ought to say something. The toilet paper is like sand paper. Just poor quality everywhere you look.

The beds are really tiny. Not sure even qualify as a double.

Date of stay: June 2018
Trip type: Travelled solo
Thank Cratty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Detroit - Auburn Hills - University Drive, responded to this reviewResponded June 17, 2018

Thank you for reviewing our hotel. We are sorry you experienced so many difficulties during your stay. We will be sharing your comments with the team and taking appropriate steps to prevent these issues from happening again. We hope you will visit us again to give us the opportunity to do it right.

Sincerely,
Hotel Management

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Reviewed April 11, 2018 via mobile

Booked this room for an employee and he arrived to find hair, toilet paper, and change in the bed.
Needless to say he promptly left and went to a different hotel. Unacceptable.
Luckily the hotel was very apologetic and offered a full refund.

Date of stay: April 2018
Trip type: Travelled on business
Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Detroit - Auburn Hills - University Drive, responded to this reviewResponded April 11, 2018

Jennifer, thank you for letting us know about the stay of your employee at our hotel. We apologize for not living up to our commitment to clean, fresh accommodations. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance in the future.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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