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4 - 9 of 105 reviews
Reviewed November 12, 2017

Nobody at the front-desk when we checked in at 3PM....smell of marijuana throughout the hotel, including our room...advertised as a non-smoking hotel...we had to move rooms...bring sandals for the shower...

Date of stay: November 2017
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank ReggieDunlop27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this reviewResponded November 13, 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.
Hotel Management

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Reviewed October 16, 2017 via mobile

I stayed here 14 weeks, and the staff were always available, helpful and knowledgeable . The kitchenette was a blessing.
Maid service is good, but only once a week, although you can also go to the desk downstairs for what you need nineteen maid service, for $10 a day extra, you get another day of room service,
Best deal is 30 day stay upfront cash or creditcard. Continental breakfast.

Date of stay: September 2017
Trip type: Travelled with family
Thank H5986PXmarkv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this reviewResponded October 17, 2017

Thank you for choosing to stay at Extended Stay America. We are delighted to know our associates left you with a good impression of our hotel and that you also found us to be of a good value in the area. It was a pleasure hosting you, and we look forward to serving you again soon!

Sincerely,
Hotel Management

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Reviewed October 15, 2017 via mobile

This is a low budget hotel and may be great for business travellers that are looking for just a bed and kitchen BUT room was not very clean and is in need of updating, candy wrappers stuffed between the bed and the wall, paint peeling and scuffs on walls, fridge handle was very dirty. Front desk staff was not professionally dressed and welcoming. I have stayed at other Extended Stay locations and was very satisfied with them.

Date of stay: October 2017
Trip type: Travelled on business
Thank TheBugGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this reviewResponded October 16, 2017

Thank you for staying with us and sharing your experience. Please accept our apologies for failing to provide you with excellent service. We pride ourselves on providing an enjoyable stay to all of our guests, and we are committed to doing so. We appreciate your feedback, which serves to help us do a better job in achieving that goal. We hope you will give us another chance to provide you with exceptional service in the near future so we can regain your confidence.

Sincerely,
Hotel Management

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Reviewed October 2, 2017

booked the room for two nights, but left after one night and went to another hotel in the area.
the pull out couch had stains on the mattress. the in-room phone didn't work. the free breakfast was a joke - nothing hot...just some fruit and some muffins in packaging and some breakfast bars and coffee.
the kitchenette was fine. the A/C didn't stay on when put at "fan" (which usually means on the whole time...for the noise).

Date of stay: September 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank TomM6893
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this reviewResponded October 3, 2017

Tom, thank you for your stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We sincerely hope you will consider giving us the opportunity to make it up to you on a future visit.

Sincerely,
Hotel Management

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Reviewed July 20, 2017

For the price, this hotel was very clean and comfortable. My husband and I sleep on a tempurpedic mattress and never have great stays on any hotel bed. This was not the case with this hotel. We were very surprised.

Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank christinecF5396FN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd., responded to this reviewResponded July 21, 2017

What a wonderful review, thank you! We're so glad you loved our comfortable beds and that you found us to be a good value. We appreciate your feedback and look forward to hosting you and your husband again at Extended Stay America - Detroit - Auburn Hills - Featherstone Rd.

Sincerely,
General Manager

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