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Reviews (3,838)
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All reviewsswim up barcitadel restaurantbeautiful hoteloperations managertuk tukmain restaurantjunior suitebreakfast buffetan oasislarge poolgreat pooltour guidewelcome drinkafter a long dayphnom penhpub streetpascal
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Reviewed April 4, 2018

Beautiful hotel and grounds. Peaceful oasis away from busy Siem Reap but in an excellent location. We had a suite which was extremely large and very comfortable with a terrace overlooking the lagoon. The bed was large but a little on the hard size but nothing that worried us. The staff are all incredibly friendly and can't do enough for you. In fact I saw one of the barmen from the pool assisting a slightly disabled man back to his room. The food was amazing and we tried all the onsite restaurants, great choice for breakfast too. Cheap and easy to get around by TukTuk. We organized temple tours through the hotel and after walking around in hot, humid weather, it was bliss getting into the cool car with cold towels and ice cold water at the ready. The tour guides were a bit hit and miss although very friendly. Service second to none. If I go back I would not consider staying anywhere else.

Room Tip: We loved the Suite
  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank acandygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pascal_Tadin, General Manager at Sofitel Angkor Phokeethra Golf and Spa Resort, responded to this reviewResponded April 20, 2018

Bonjour acandygirl,

We thank you for sharing your experience in Sofitel Angkor Phokeethra Golf & Spa Resort.

It is great to hear that you enjoyed your stay. I am pleased that you found the service to be very high. Our Ambassadors are doing a remarkable job to craft each stay into a unique moment. It is always a pleasure to hear that the service and our attention to detail made your stay truly enjoyable.

I take note your comment regarding the bed.

We are looking forward to welcoming you back again.

Sincerely,

Pascal TADIN
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 4, 2018

This is an excellent hotel, about 15 minutes by tuk-tuk from the centre with many shops and restaurants around it. I was there on an organised trip and check-in was seamless even though there was a lot of us. The hotel grounds are beautiful and immaculate. The rooms were large, well-furnished and extremely clean as would be expected from a hotel such as this. Breakfast offered an excellent variety of hot and cold options which were constantly replenished. The outdoor pool area had a mixture of covered loungers and sun bathing loungers. I ate in the French restaurant one evening and the food and service was also excellent. Travelling into the centre is easy and very cheap using a tuk-tuk. The hotel will call one for trips to restaurants, markets and shopping centres. All drivers I met were happy to wait for you and to take you round the town for only a few dollars. I was asked for $5 for about 2 hours work. USD is used everywhere including markets and are even dispensed at the ATMs. The local currency is only used to provide change where the value is less than one USD. I would definitely recommend this hotel and would stay there again.

  • Stayed: March 2018, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Valerie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pascal_Tadin, General Manager at Sofitel Angkor Phokeethra Golf and Spa Resort, responded to this reviewResponded April 20, 2018

Bonjour Valerie K,

We thank you for sharing your experience in Sofitel Angkor Phokeethra Golf & Spa Resort.

I am very pleased to read that you felt welcomed all along your stay in our very own sanctuary. It is great to hear that you enjoyed your stay. I am pleased that you found the service to be very high. It is always a pleasure to hear that the service and our attention to detail made your stay truly enjoyable.

We wish to welcome you very soon in the Kingdom of Wonder.

Sincerely,

Pascal TADIN
General Manager

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Reviewed April 2, 2018

My wife and I thoroughly enjoyed our stay at the Sofitel. We were greeted daily by welcoming and friendly staff. The guest manager, Ken, provided us with much insight to the local culture and history. The concierge provided us with great itineraries to explore the surrounding temples. Great selection of food served for all meals. As part of the luxury escape package, we also had a buffet dinner and show included. We enjoyed the dance and music performance by a group of local students. We have nothing but compliments for this hotel.

  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank jason8881
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pascal_Tadin, General Manager at Sofitel Angkor Phokeethra Golf and Spa Resort, responded to this reviewResponded April 18, 2018

Bonjour jason8881,

Thank you for taking the time to share your experience in Sofitel Angkor Phokeethra.

We are delighted that your recent stay at the Sofitel Angkor Phokeethra Golf & Spa Resort was a wonderful experience. We very much look forward to welcoming you back again in Angkor.

Sincerely,

Pascal TADIN
General Manager

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Reviewed April 2, 2018

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Pascal_Tadin, General Manager at Sofitel Angkor Phokeethra Golf and Spa Resort, responded to this reviewResponded April 18, 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 2, 2018

Sofitel Angkor Phokeethra is very beautiful, hands down. you can read about it in all the review here.

We had stayed at several Sofitel, but the service in Sofitel Angkor is something that we never got before

We arrived early, and we were able to check in straight away, all 3 family. while waiting for the usuals, we were greeted by the Front Manager and also the General Manager himself, Mr. Tadin. As i observe while I was at Sofitel, Mr. Tadin always comes and greets every guest that arrive at Sofitel.

the staff is very attentive, helpful and friendly. Sofitel Angkor doesnt have Kids Club, but they prepare fishing activity at Hotel's pond, where our 6 kids do for hours! they got plenty of small fishes, and 6 big fishes that the chef cooked for us for lunch, free of charge!!

I come in and out from the lobby and to the pond, checking the kids and also chilling at lobby from the hot weather outside, and out of nowhere the staff will deliver drinks, a much appreciated gesture!

Our last evening at Sofitel ended with my daughter accidentally dropped her swimming goggle from the bridge, we asked whether it's retrievable, but unfortunately it wasnt possible because the pond was quite deep. later at night when we are back from dinner outside, there was a new goggle with from Director of Housekeeping! and 2 sets of bath robe for our kids probably since they saw our kids were using adults bath robe while walking back from swimming pool.

Dear Mr. Tadin, we went all over the world and hotel and staffs are the best experience that we ever had! merci beaucoup!

  • Stayed: March 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Arthur S S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pascal_Tadin, General Manager at Sofitel Angkor Phokeethra Golf and Spa Resort, responded to this reviewResponded April 18, 2018

Bonjour Arthur S S,

We thank you for sharing your experience in Sofitel Angkor Phokeethra Golf & Spa Resort.

I am very pleased to read that you enjoyed atmosphere and design of our property, situated in our very own sanctuary. It is great to hear that you enjoyed your stay. I am pleased that you found the service to be very high.

Our Ambassadors are doing a remarkable job to craft each stay into a unique moment. It is always a pleasure to hear that the service and our attention to detail made your stay truly enjoyable. Your satisfaction is the best reward for our Ambassadors and serves as encouragement for our continual pursuit of excellent.

We very much look forward to welcoming you back again. Stay assured I will pass your warm comment to our team. We appreciate you taking the time to share your feedback with the Trip Advisor community, and thank you for your comments.

We truly hope to have the chance to welcome you back to our property again!

Sincerely,

Pascal TADIN
General Manager

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