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“Great stay”

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Belmond La Residence d'Angkor
Ranked #41 of 374 Hotels in Siem Reap
Certificate of Excellence
Reviewed 4 weeks ago via mobile

We stayed for the last 3 nights of a 13 day vacation to Vietnam and Cambodia. The Belmond was the perfect choice. No detail was overlooked. The rooms, the pool and environment were all superb. Most noteworthy though was the staff. Polite, professional, helpful and accommodating. The entire staff were delightful, they were focused on pleasing and ensuring a memorable experience. I would go back and recommend unconditionally.

Stayed: November 2017, travelled with family
Thank Joseph K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas H, General Manager at Belmond La Residence d'Angkor, responded to this reviewResponded 4 weeks ago

Dear Joseph K,

I can't think of much higher praise than that you recommend our hotel unconditionally. Thank you so much for this wonderful review of your stay at Belmond La Residence d'Angkor.

I am thrilled that our team looked after you so well and created such a memorable holiday for you and your family. We look forward to welcoming you all back on your next visit to Cambodia.

Best regards,

Thomas Henseler
General Manager

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Reviewed 4 weeks ago via mobile

Loved my time at the Belmond. The location is within walking distance to many shops and restaurants. Oscar provided us with a map of the area and had selected restaurants that he had personally researched. We walked past almost all of them and they all looked special. From the outside the hotel is hardly visible, but inside it is gorgeous. We didn’t choose to eat breakfast which was good because I would have totally over eaten. It looked fantastic. The staff were attentive and made me feel welcomed in a big way. The pool is huge, great for laps, maybe 50 feet long.


Stayed: November 2017, travelled with friends
Thank niffermc17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas H, General Manager at Belmond La Residence d'Angkor, responded to this reviewResponded 4 weeks ago

Dear niffermc17,

What wonderful feedback from your stay at Belmond La Residence d'Angkor, thank you for the five star review.

As you mention, we are very centrally located and you can walk to lots of fantastic local restaurants. Oscar our Front Office manager does certainly have some great recommendations.

I am so pleased you enjoyed our pool as well, at 38 metres long it is indeed perfect for laps.

We look forward to welcoming you back on your next visit to Siem Reap.

Best regards,

Thomas Henseler
General Manager

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Reviewed 5 weeks ago

We stayed for longer than the average duration which enabled us to enjoy most of what this excellent hotel has to offer. Delightful and attentive staff (particular thanks to Oscar & Long whose help was much appreciated), good food at Ember and a warmth of welcome that was consistently good throughout our stay. The hotel is very central and well located and is indeed an oasis of tranquility which was greatly appreciated as we discovered that our stay coincided with the annual Water Festival. The hotel is relatively small but that makes the service even more personal and it is a credit to its management and staff.

Stayed: November 2017, travelled as a couple
Thank DGGJsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas H, General Manager at Belmond La Residence d'Angkor, responded to this reviewResponded 4 weeks ago

Dear DGGJsy,

We were all delighted to have you stay with us at Belmond La Residence d'Angkor. I am so pleased that you enjoyed all aspects of the hotel throughout your stay and that you could relax in the tranquil surroundings during the Water Festival.

It's great to know that our team looked after you so well and I will be sure to thank Oscar and Long from Front Office personally for taking such great care of you during your stay.

We do hope to welcome you back on your next visit to Siem Reap.

Best regards,

Thomas Henseler
General Manager

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Reviewed 5 weeks ago

Having never been to Siem Reap, or Cambodia for that matter, it was a bit of a shot in the dark to choose what we thought would be the best hotel for our stay of four days. We made the absolutely correct decision in choosing Belmond's La Residence. It has a central location on the river front in what is otherwise a very "unscenic" urban landscape in Siem Reap. As soon as you enter the door way and pass to the other side of the outer wall, you are enveloped in an oasis. The feel of the hotel is residential and combines both traditional and modern looks in the aesthetics of its design and decor. But what is most compelling is the graciousness of the service and the speed of response with issues that for us ranged from "I have no kleenex" to "one of the lights on the vanity has burned out" to (yes really) "we have no water coming out of our sink or bathtub faucets"! All of these were part of our experience but what signals a well run luxury hotel is the speed of resolution and gracious in handling the response to the guest. We experienced BOTH! We chose to have dinner one night at Raffles (the more well known neighbor on the riverfront) and it confirmed to us that we had chosen the best with Belmond. I would return in a heartbeat!

Room Tip: If view is important, request a poolside suite......
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  • Stayed: November 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Nancy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas H, General Manager at Belmond La Residence d'Angkor, responded to this reviewResponded 4 weeks ago

Dear Nancy K,

Thank you so much for sharing your experience of your stay with us. I am delighted that our team resolved any issues you encountered quickly and graciously. It's great to know that you were so well looked after.

We are delighted that you would return in a heartbeat and we hope to see you back at Belmond La Residence d'Angkor again soon.

Best regards,

Thomas Henseler
General Manager

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Reviewed 11 November 2017

My wife and I stayed at the Belmond in Siem Reap for 6 days. We chose this hotel based on the glowing reviews, enticing pics, and great location for temple touring.

We were not disappointed in any way. The staff are so gracious and a joy to be around. The property itself is very nice and a great place to spend a holiday. The food on the property was also fantastic.

Great stay at a great property.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Globetrotter8869
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas H, General Manager at Belmond La Residence d'Angkor, responded to this reviewResponded 5 weeks ago

Dear Globetrotter8869,

It's wonderful to hear that you enjoyed your stay with us at Belmond La Residence d'Angkor.

I am so pleased that you found our team a joy to be around and that you also enjoyed the cuisine in our two restaurants. I hope you tried our Martini Lounge as well for a cocktail in the early evening.

We look forward to welcoming you back on your next visit to Siem Reap.

Best regards,

Thomas Henseler
General Manager

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Reviewed 9 November 2017

Cambodia is an excellent value for Western tourists and for Americans in particular since the dollar has been strong for the past couple of years. There are excellent hotels available for as little as $50/day in Siem Reap which makes it incongruous to pay $300/night to stay at the Belmond. We visited in May and stayed at the Belmond for 4 days.

The reasons why I highly recommend a stay at the Belmond are manifold, chief among them service, location,ameneties and a can-do attitude among the staff. I booked the hotel using the American Express "one night free for staying 3 nights" offer on their website - it included a room upgrade, daily breakfast for 2, late check out and a free massage for 2. Turned out to be quite a deal since we enjoyed the grounds, the pool and spa and of course the service. Breakfast was very sumptuous and included a multitude of fruits, meats and an omelette station. The air-conditioning in the (large) room was excellent as well.

The location is right on the river and is a stones throw from the main area of the town. The hotel arranged dinner for us at several restaurants during our stay and all their recommendations were spot on.

Evening cocktails are arranged a few days of the week and the new manager (expat from Germany) made us feel at home by explaining various aspects of the hotel and gave us several restaurant recommendations.

A true oasis!!

Room Tip: Pool views are nice and not noisy at all
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  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank levistrauss562
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas H, General Manager at Belmond La Residence d'Angkor, responded to this reviewResponded 10 November 2017

Dear levistrauss562,

Thank you so much for highly recommending our hotel. We are all thrilled that you enjoyed your stay and could make the most of the services offered. It's great to know that you felt our staff have a "can-do attitude" and helped to make your stay a success. There are lots of great restaurants to choose from in Siem Reap so I'm pleased that our recommendations were well received.

We are all looking forward to welcoming you back to Belmond La Residence d'Angkor on your next visit to Siem Reap.

Best regards,

Thomas Henseler
General Manager

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Reviewed 9 November 2017

La Residence grows on you. It’s a bit haphazard but that doesn’t seem to matter. Fabulous staff, superb breakfast, lovely pool area and comfortable though not luxurious rooms. The location for exploring the area is perfect.

Stayed: February 2017
Thank Tony T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas H, General Manager at Belmond La Residence d'Angkor, responded to this reviewResponded 10 November 2017

Dear Tony T,

Thank you for your review, it's great to know that you enjoyed many aspects of our hotel including the central location. lovely pool and our fabulous team.

Our 59 suites are recently renovated and I believe they are some of the most luxurious rooms in town. If you have any further comments on the rooms or any aspects of your stay then please don't hesitate to contact me directly at thomas.henseler@belmond.com.

Kind regards,

Thomas Henseler
General Manager

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Additional Information about Belmond La Residence d'Angkor

Address: River Road, Siem Reap, Cambodia
Phone Number:
Region: Cambodia > Siem Reap Province > Siem Reap
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Siem Reap
#18 Family Hotel in Siem Reap
#18 Romantic Hotel in Siem Reap
#34 Luxury Hotel in Siem Reap
#37 Spa Hotel in Siem Reap
Price Range: $286 - $994 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Belmond La Residence d'Angkor 5*
Number of rooms: 59
Official Description (provided by the hotel):
Belmond La Residence d'Angkor in Siem Reap, Cambodia is an intimate retreat that beautifully captures the region's history while offering every modern luxury. Located close by Angkor Wat, Angkor Thom and Tonle Sap Lake, it's an ideal base to explore the wonders of the region. Siem Reap's lively markets, galleries and thriving restaurant and bar scene are just steps away. 59 Suites have been fully renovated in 2016 and exude local elegance and stylish luxury, furnished with traditional hardwoods and bamboo and exquisitely decorated in soft cottons and jewel-toned silks. At Circle restaurant, enjoy Khmer hawker-style cuisine or a more International menu at Ember. The Martini Lounge is a relaxed cocktail lounge with impressive views of the gardens. A tropical oasis-like large swimming pool is at the heart of the hotel and is complimented by the tranquil Kong Kea Spa. The hotel also benefits from a fitness centre, two boutiques, a tour desk and complimentary daily activities such as a monk blessing or shopping tour. ... more   less 
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Also Known As:
La Residence d`Angkor By Orient-Express Hotel Siem Reap

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