We booked 3 nights at Mom's online. When we arrived we were taken through the back, past the pool to a detached bungalow type room which we presumed was just an annexe. We later found out, once we had to deal with several problems, that this was in fact another guest house - owned by different people in the same family but even though there was a family connection nobody in the main part of Mom's would ever assist us.
When we took laundry through they were going to do it but then realised we were in the other place (although we'd paid Mom's) and told us to do it ourselves across the road. We also got locked out the front gates for 1.5 hours at night as the porter wouldn't let us in as our room was at the back. He told us how to get to the back but once there that gate was locked too. Eventually, after interception from another guest, the porter let us in.
They wouldn't serve us breakfast in the main house (again, where we'd paid for...) and when we had no hot water we were told there was nothing they could do about it, it was broken in that room, and didn't offer any alternative or compensation.
If Mom's had told us we weren't actually staying with them and explained the procedures for the other place some of this bother would have been placated however we were treated with in a very rude and unfriendly manner. All of this meant that we did not have a very enjoyable stay in Siem Reap. The main part of the guest house looked nice so if you are staying there make sure you get what you are paying for!
- Official Description (provided by the hotel):
- Amidst the region of the secret history of the temples of Angkor, Mom's Guesthouse is one of the few best family-run guesthouses currently operational in Siem Reap, Kingdom of Cambodia. Mom’s Guesthouse opened in 1992. It initially started with 15 Khmer traditional wooden rooms. Thanks to our hospitality and excellent service, Mom’s Guest House has become very popular for both local and international tourists. Our business is progressively growing. By early 2004, we were able to replace our wooden guesthouse with a brick building of 30 luxury rooms and March 2010 we built swimming pool. ... more less
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- Also Known As:
- Mom`s Guesthouse Hotel Siem Reap