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Reviewed January 19, 2015

Very nice hotel, with very good loctaion (in my opinion - far from busy centre) but... we wish rooms were more updated and cleaner.
Pillow covers were teared apart, bathroom was not the cleanest with some stains on the tiles - I have cleaned it myself and do not want to know what it was.
Cobwebs in the restaurant. Not very attentive service. Breakast tight and not refilled on time.
Reception area dusty, dustbin full with rubbish falling over from it.
Overall good but we would like to wich for litlle more than that.
Well it could be such a great place, shame.

  • Stayed: November 2014, travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank anoukma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 14, 2015

i went to stay there for 4 nights i really enjoy so much
the breakfast was very good and staff not so bad and the mostly when i checking out i ask them owner for late check out they are really speail offer for 10 us dollas i do happy for us quest but i hope u can be improve for your service to airport is 7 US dollas but u just to us on emai only 5 US dollas .
i know is small thing but u should be improve
Every nights i get there very good with my boyfriend
Thank u for all .

  • Stayed: January 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank sreyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 7, 2015

We stayed at Lotus Lodge for five nights at the beginning of December 2014, arriving very early following an over-night taxi ride from Sihanoukville. Due to our early arrival our room wasn't yet ready but the helpful staff allowed us to store our belongings in the managers office as well as make our way to the pool and restaurant area to relax until the 2pm check in time.

Our first impressions of Lotus Lodge were that it was quaint but not particularly well looked after. The facilities are as you would expect for a hotel in Cambodia in so much that we there was a decent sized pool, reasonable restaurant/bar area and, unexpectedly, a pool table. All of which could do with a bit of care and attention to make the place a bit more attractive. There is simply an ever present feel that the hotel will close down "any day now" because of the appearance.

Following checking in we found our room to be of a good size and provided the usual amenities of a/c, double bed, fridge, TV, shower and a small safe. The problem of maintenance also continues here however and we find that the shower is all but useless, having little-to-no water pressure and almost always no warmth.

Food in the restaurant is varied but inconsistent. One day we had one of the tastiest rice dishes of our whole trip, the next day the same dish was completely different in both appearance and our enjoyment of it. Breakfasts are basic but typical of the buffet style arrangements you find in most hotels in South East Asia and were sufficient for us.

The "mis-leading" part of the title of this review refers to several of the statements, as other reviewers have also commented on, regarding free transfers into town, to the airport and so on. We were also under the impression that this was the case but were told by the staff that this was not to be. However tuk-tuk rides into town from the resident drivers are a mere $2, cheap at twice the price so didn't cause us too many headaches. However it would be more appropriate for the hotel to simply remove any references to facilities they don't provide.

Would we stay here again? Yes. Overall we enjoyed our stay at Lotus Lodge. The staff were always friendly, the drinks and food cheap and the hotel quiet so we were well rested for our daily excursions into Siem Reap and the surrounding areas.

Paul & Claire

  • Stayed: December 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank schneidey2503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 4, 2015

The Lotus Lodge is a small hotel with decent-sized rooms in a villa-type setting northeast of the town centre of Siem Reap (i.e. Pub Street), or about 10 mins / $2 tuk tuk ride away. We picked this hotel based on its rave reviews and its 2014 trip advisor traveler's choice winner award, hoping to find a quiet place to unwind after busy days touring the temples. However, we were underwhelmed by the hotel in almost every way and could not help but feel like we were victims of false advertising. This is not to say the hotel intentionally tricked us, but this is a place where looks can be deceiving, and we definitely felt let down in more ways than one.

We thought that...

1. ...It would be a beautiful hotel.
The hotel grounds do photograph beautifully, both the pool/bar area and the walkway to the guest rooms, but nothing is maintained to any degree. The fabric on the chairs in the lounge are moldy, generally grimy, and worn; the pool has plenty of missing tiles and a healthy crop of algae covering most of it—surprisingly, the mortar underneath most of the tiles has settled on the bottom of the pool making sandy heaps in each corner. There are constant flies to swat away in the dining area, which could easily by solved if they turn the fans on over the breakfast table—which they will when you tell them too. Again, the design of the hotel is nice and thought has been put into decorating, but it was frustrating to see the shoddy condition up close because it seemed like either management did not pay attention to details, or did not care enough to put in the required maintenance.

It's not really a 'hotel' either. The conditions of the guest room were similar to the rest of the property, not what you would expect from a mid-ranged hotel, more of a minimally maintained camping cabin or lodge. Our bathroom door did not close, there was mold on the ceiling, the shower curtain bottom was discolored from mold, the bathroom sink was clogged when we arrived, the room was filled with mosquitoes, and there was no toilet paper. The level of cleanliness and the condition of the room was way below our expectations, and it really did feel like we had accidentally gone camping.

2. ...It would be a quiet and restful hotel.
We picked Lotus Lodge because we knew it was further away from town and thought it might be a quiet place to rest. We knew we would have to pay more to get into/out of town, but there was the promised of free shuttles and quiet. WRONG. Again, we felt mislead.

Yes, we were far from the city center, and yes, we had to pay more for tuk tuks to and from our hotel, but the Lotus Lodge was anything from quiet and restful. It is remote from the town center, but it is also right smack in the middle of a local residential area. We were impressed by the amount of noise and the kinds of noise we had to endure every day of our stay there. Barking dogs from the neighborhood, howling cats in the middle of the night, construction (Cambodians start construction at 7am, I was told), and deafening disco (!) noises from nearby wedding celebrations, which made the walls of our guest room vibrate! I understand there is not much the hotel can do about this, but the claim that the Lotus Lodge is a 'quiet and restful' stay away from the hubbub is not altogether accurate.

3. ...We would be well looked after.
While the local Cambodian staff and drivers were friendly, they were definitely not helpful unless asked. For everything we needed, we had to approach them and not the other way around. Can we please have toilet paper for our bathroom? Can you replace our leaking/broken kettle? Can you do something about the mosquito problem? Can you turn on the fan above the table where we are sitting? Can you bring some clean cups/plates for breakfast? Can you bring some towels for the swimming pool? Perhaps it was the language barrier, but they just did not go out of their way to make anything easier for us. We asked for change at the concierge (to break our US $20 into $1s), she gave us a beautiful smile but told us there is no change and to go to the nearby money exchange place with our tuk tuk driver (we did go there, but they wanted to charge us commission so we refused).

We did see two expat managers during our stay there, but they did not approach us to welcome us or talk to us, despite our ten day stay. I also sent an email to the management after our first night with some of our concerns, and while some of the issues were resolved we received no reply. There were various items which were included with our package and stated explicitly on our printed receipt upon booking Lotus Lodge: free breakfast, airport transfers, daily shuttles, and free wifi.

-Free breakfast: The breakfast was very basic (two types of fruit, sliced bread, boiled egg, sliced ham, processed cheese slices, cereal, instant coffee, “Tang”-like instant mix orange juice), but it was free and we ate there most days. The only issue was with the flies swarming the food table, which the workers do not think is a problem.

-Airport transfers: We got a complimentary transfer from the airport to the hotel, but had to pay $7 for the return trip. Maybe they should change “airport transfers” to “airport transfer,” singular. Why advertise something you cannot offer?

-Free wifi: There was free wifi, but it is slow and only works intermittently. We could not connect to the network half the time.

-Free Daily shuttles were advertised when we booked. This was simply not true and we were not notified of this fact until we got there. A big disappointment, because if we had known we would have picked something closer to town. Why not offer something else? We ended up spending about an extra $40+ because we stayed 10 days.

These issues aren’t deal-breakers, but it feels like false advertising to get to the hotel, having paid for it already, to hear “oh, we’re not doing shuttles to town anymore” or “you have to pay for your way back to the airport.” Or to go to breakfast to find food that is more poorly stocked than our own fridge at home. Or to look forward to free, reliable internet and to find you can’t even log on. I would rather the hotel be honest about what it is and let people decide whether to stay there or not, rather than to raise their guests’ expectations and not deliver. That way, if guests’ standards are higher, they can opt to pay more for something better somewhere else, as we might have done; or if guests just need a night to crash for cheap they can stay there. The impression Lotus Lodge gives is a nice medium-quality range accommodation, but it is really a budget hotel that promises more than it can deliver. We would have had been content with a budget hotel with no bells and whistles, just somewhere clean and quiet with nothing fancy, but we did not find that at Lotus Lodge. Amusingly, the power even went out during our stay, luckily, it was only 5 or ten minutes but that feels surprisingly long when you are trapped in a rundown hotel.

Summary
Anyway, the hotel is not without its charm—the staff and drivers are friendly, the design of the pool/lounge is nice and well-decorated, the food at the restaurant (apart from the free breakfast) is homemade fresh and surprisingly good—many people would be happy here. But in our case, we felt we were misled by the stellar reviews of the hotel, and our expectations and needs vastly exceeded what they were able to meet.

In conclusion, this hotel might be just what you are looking for within this price range; just make sure you check the critical reviews as well as the good ones––our own experience aligned more closely to the former rather than the latter. Generally speaking, lowering your expectations before arriving at the Lotus Lodge might make for a happier stay.

  • Stayed: December 2014, travelled as a couple
    • Location
    • Rooms
    • Service
3  Thank traveljon96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 26, 2014 via mobile

We stayed there for 4 nights. Price: 20$ the night for the room, including the breakfast (through Booking). The room was clean, they change the towels every day (can seem not very clean, but they really are), it's really nice having the swimming pool (after a hot day in Angkor) and it's clean too; the breakfast is ok: they maybe could variate the fruit.. but in general you have a good breakfast-basics. To go to the city you can use the bikes for free (personally, I didn't) or the tuc-tuc for 2$ that wait in front of the door (I loved this alternative). Eating in the restaurant was good, but I wouldn't really recommend it for a big meal: it's ok to order some little things and drinks, but for elaborated dishes they really take a lot of time.. The hotel offers a laundry service for 1kg for 2$. I had a problem with a t-shirt they kind of ruined, but the hotel immediately offered me a solution. It's nice that the whole staff speak English. Important: the Friday night there was a disco (or a party) with incredibly loud music near the hotel. I don't know if it's the whole weekend like this.. Conclusion: if you expect a luxurious hotel for 20$/night, you're wrong here. You get a pretty good hotel for that price and all you need. Not more, not less. I'm sure I would go back.

  • Stayed: December 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank LauGrau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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