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Reviewed March 2, 2016

The views of Glacial Mountains and Chilean plains make up for out-of-town location. The cost of a cab ride worth the peace, quiet and excellent food. We came straight from hiking the W trail in Torres del Paine and looked pretty grubby but the staff didn't bat an eye and made us feel right at home. The rooms and common spaces are lovely and comfortable. The staff took good care of us, calling a taxi service and making sure we got to bus station on time.

  • Stayed: February 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Sharon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 10, 2016 via mobile

Before you sober up a bit from the grand views of the Patagonian mountains and the location of the Bories House by the waterfront, one or perhaps two nights here would be an adequate stay. My review is for our four-night stay, where little creature comforts (or the lack thereof) made the difference between a relaxing stay and a "being anxious and walking on egg shells" kind of stay. We stayed in the main house, which has multiple rooms including a nice fireplace lounge with huge windows looking out to pastures and mountains, a bar area and a few dining areas around the front room and the lounge. It quickly becomes apparent that the walls to the rooms are very thin, as you can hear everything from the conversations in the lounges and dining area to the many openings/closing of hallway/bedroom doors to every footstep on the creaking floorboards of the hotel.

The fIrst warning we got was "Don't drink the water from the faucet!" in Spanish from the matronly woman who checked us into the hotel. You can clearly see the brownish sediment in the toilet bowl as well as when you run the water in the bathtub. Our room came with two small bottles of sparkling water that were never replaced, and we noted one carafe of water on the bar counter with a couple of glasses to be shared amongst the guests during the day/night. We ended up stopping at a supermarket to buy three 5-liter bottles of water for drinking and our dental rinsing. This was the only hotel throughout our travels in Chile that lacked potable water. Even though we requested daily towel change from the younger male evening staff, our towels were not changed until our third day, and one day we came back to our room to find one of our bath towels had been left drying on top of the chair in the bedroom. We can't be sure if our sheets were ever changed, but the bed was comfortable... once the other guests went to their rooms and the dogs (and cows) stopped their nighttime noises. The 2 water glasses in our room were apparently never changed either. At least three times we had to ask for more soap and shampoo when we ran out, and when half-used soaps were thrown out but not replaced. Breakfast time was from 7am to 10am and you have to let the kitchen staff know the night before what time you would like to eat. The coffee press was nice, if a little tricky to use. They will offer eggs scrambled or sunny-side up. They seemed confused or did not understand when I tried to order hard-boiled eggs, until I finally found an image online for them. Also, we could not get plain yogurt, and the offerings were all flavored and artificially colored. They had two kinds of dried cereal, cheese, cold cuts, and breads/jams (for toast). There is a carafe of orange juice that tasted artificial to me. Depending on the day you are there, there is a bowl of fresh fruit that looked a little old and unwashed. The only thing that changed in our included breakfast was the selection of desserts (mostly tarts and biscuits).

We did have our laundry done once and it takes at least 24hrs. for it to be done; ours was returned the next morning although it had been promised to be ready the same evening; we had to pay cash to the person who returned it to us. Some of the smallest and reasonable requests elicited a "No es possible." I witnessed a couple of German guests requesting from the younger male employee a "wake up" call and a 6:30am breakfast due to an early departure, only to be told it was not possible. This was the same young man who had misinformed us about the hotel not having a laundry service (as a result of which we drove into town and left our laundry at one of the many laundry services in Puerto Natales). The WiFi router is in the front lounge area, and your luck in getting a connection was dependent on how many people were already in the hotel using the internet. The bandwidth could not handle a large number of devices, so you're out of luck if you're a latecomer or if somebody is using all the bandwidth (there was a guest uploading a lot of photos from her laptop when we first arrived, which is how we learned about the bandwidth limitation). Lastly, the hotel lacks a room safe, and they request you to leave your room key at the front desk (which was frequently unattended) when you go out for the day. There are no window screens or air conditioning, so to get some cool air in the summer you will also open your room to the numerous mosquitos and other flying insects that populate this part of the world. The owner did help us coordinate a day boat tour (which leaves from the Puerto Bories Dock about 5 minutes' walk down the road from the hotel) to see the glaciers. We did not try the CLP$23,000/person dinner with a rotating menu posted at the bar counter. One quick tip: only the hotel stay is payable with a credit card. All incidentals, our tour (CLP$65,000/person) and the laundry service had to be paid with cash. So make sure you allow time to get enough cash, so you won't get stuck in a bind on your last day. The area around the hotel is all hotels and residences, so you will need to go a few miles into town for cash, supplies, etc. As in much of rural Chile, the road/shared driveway to Puerto Bories from the main highway (Ruta 9) was dirt and gravel, with a few rather large stones in some sections that merit careful driving during the 5-minute crawl from the highway to the property. In conclusion, if it was just for one night we wouldn't mind staying here. More than one day we would research for another location.

Stayed: February 2016, travelled as a couple
3  Thank alviemsw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gsouper, Propietario at Bories House Hotel, responded to this reviewResponded March 8, 2016

Dear Eric, Bories House is a boutique hotel renowned for our personalized service, therefore, it was a shame to hear that you and your boyfriend didn´t have a good time staying with us. Considering that I (the owner of the hotel), was always available to answer your questions, organizing your excursions and give you all the advice while visiting Torres del Paine National Park. When you checked in to the hotel we explained there would be water for you to drink in your room and additional drinking water at the bar at all times and the towels get change every 3 days if the client didn´t left them in the floor, shower or bath (wht means that want them to get change). You have to remember where you are travelling to; a remote destination at the end of the world, Patagonia. Our accommodation, a traditional country house hotel has a priviledged location it was unfortunate that you could not enjoy it for what it is.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 30, 2016 via mobile

Very good Hotel !!
Amazing location, just in front of the lac with a fabulous vue !!
Good food and excellent service, the reception can book great excursions ( horse trekking, Torres del Paine, ...)
Good room with great bed and very good facilities

Stayed: January 2016, travelled as a couple
Thank Yas4c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 12, 2016 via mobile

My wife and I stayed here for a night after hiking the W trail in Torres del Paine. It's a bit out of town so the cab ride was about CLP 5000. The hotel was great though, we had a quiet room with a view of the horse pasture and mountains. It was a very upscale and comfortable room with some classic touches. We also highly recommend eating dinner here. They seem to source the food locally, and even pick herbs straight from their garden. It was on the expensive end but we thought it was the best meal we ate during our 3 week vacation throughout Chile.

Stayed: January 2016, travelled as a couple
Thank Pete F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 28, 2015 via mobile

Bories House got our honeymoon back on the right track by helping us find a rental car after we were not able to pick up the car we reserved in Punta Arenas (what a nightmare). Our trip to Torres Del Paine would not have been the same without this help. A wonderful place to stay - lovely rooms and living areas. Wonderful view. Our dinner of guanaco (llama) was amazing. We would recommend Bories House to anyone.

Stayed: December 2015
Thank Jillian_Toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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