I'll admit the hotel website "nature & yoga" left me with a hippie vibe I wasn't too sure of. But from the moment I emailed for reservations to our dear goodbye's on the way to our boat (to Antarctica!), Ilaia's service was impeccable!
I arrived at Ilaia after 26 hours travelling with my 2 elderly parents. Juanita and Marco met us getting out of the taxi on the street in front of the hotel. Before I knew it Marco was carrying our bags upstairs and Juanita had a tray of tea to calm our weary bodies. Juanita made us dinner reservations--and her recommendation was great!-- and for the following day a city tour-in English- with a fantastic company. They even arranged for the tour van to come pick us up at the hotel! Every time we said "thank you" ---and they helped tremendously---Juanita's reply was "you are the loved ones". Their service was fantastic but also generously given and truly with loving warmth. I'm surprised Ilaia is listed as "hotel"; it's much more a B&B with family-like personal service.
The hotel is newly renovated with lovely common spaces: 2 laptop internet stations (included in room cost), sitting area with fireplace, and a lovely 3 floor sitting rooom with a fantastic view!
Our room was delightful---a bit like a spa with rain shower head and hand made soaps in the bathroom---and very simple, uber modern, decor in the room.
Breakfast, also included in room cost, was excellent: coffee & juice, granola & yogurt, and hot tortillas with fresh cheese, avocado, & jam.
- Official Description (provided by the hotel):
- Ilaia hotel, is an ideal place of rest, inspired on the very roots of Patagonia, nature and welfare.We as a family, are open to the awakening Era, through activities that will let you enjoy your wonderful present right now. ... more less