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All reviews double tree the executive lounge close to the airport nice upgrade newly developed area upon check lounge access cab ride beautiful hotel fine hotel sea view minutes from the airport hotel guests higher floor would stay here again bed was comfortable breakfast buffet
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Reviewed May 10, 2018

After a week long trip in Tibet I was really looking forward to this stay and it did not fail me in the smallest. Communications via emails were smooth and helpful. At first arrival the hotel felt very business-like, but the impression with the receptionist was pleasant. They gave you a welcome cookie, offered upgrade option and finished the process quickly.

The room with bayview is very comfortable. Apart from the standard items, it has an iron and iron board (which I didn't use but I can see it will be useful to business traveller). Good bathroom products from Crabtree & Evelyn.

Very well-equipped gym area overlooking the bay and a separate yoga room. Staffs were very attentive with my request to use the steam room.

Breakfast is good, though can improve on the refills after 9AM. The restaurant is set next to the green park and has a tranquil morning vibe.

The hotel is located 15mins from the airport and provides a good base for traveller.

All in all, a very satisfying stay. I can totally get people saying it's too quiet but it was what I came for - a relaxing visit - so it was perfect. If any suggestion, I would say internet should be free (I wasn't charged with the room upgrade but the standard rate is 30 - 60 cny for 24 hours).

Date of stay: May 2018
  • Trip type: Travelled solo
    • Value
    • Rooms
    • Service
Thank Xuan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreebyHiltonW, Public Relations Manager at DoubleTree by Hilton Hotel Xiamen - Wuyuan Bay, responded to this reviewResponded May 16, 2018

Dear Guest,

Thank you for choosing DoubleTree by Hilton Xiamen - Wuyuan Bay in your relaxing journey to Xiamen after Tibet.

Your comments about the staying with us meant a lot to our team. All our team members have been devoting to provide the simple comforts and acts of kindness that make the traveler feels human again. We know it's the little things that make your stay more comfortable, all we hope is to make you feeling cared at DoubleTree by Hilton Xiamen - Wuyuan Bay.

I will share your comments with our team to be the strength for us to do better. As for the internet charge issue, strongly recommend you to join Hilton Honors, the award-winning guest-loyalty program for Hilton's 14 brands all over the world, will not just accumulate your stays into bonus points, but also offer the great privileges, such as free internet.

Thank you very much for your encouragement and hope to welcome you back again soon.

Yours Sincerely,
Catherine Chen
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 6, 2018

The hotel locals on the right side of the island, which is quite distance from the downtown, but if you favor a quiet location, this is the one. The room is clean and spacious, and the view facing the bay is excellent. There are plenty soft drinks and beers in the executive lounge. However, the breakfast in the lounge is awful. The food is cold and no refill. At 9 am, it ran out of everything. Otherwise, it was a great stay.

Date of stay: March 2018
  • Trip type: Travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Makalo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreebyHiltonW, Public Relations Manager at DoubleTree by Hilton Hotel Xiamen - Wuyuan Bay, responded to this reviewResponded May 7, 2018

Dear Guest,

Thank you very much for choosing DoubleTree by Hilton Xiamen - Wuyuan Bay and sharing the feedback of your stay with us.

We are very sorry the breakfast at Executive Lounge didn't live up to your expectations. We appreciate your feedback and will share them with our chefs, kitchen staff and servers whose goal is to serve our guests fresh, tasty, healthy meals. On your next visit to Xiamen, we hope you’ll give us another opportunity to provide you with the excellent food, service and hospitality we're known for.

If you'd be staying with us next time, please reach our caring Concierge Team to get more information about the daily complimentary shuttle bus from Hotel to Xiamen Dongdu Cruise Terminal at 09:50 (at least 4 hours reservation in advance is needed). Our Concierge will be more than happy to help you to work out the best transportation solution to go to anywhere in Xiamen.

Again, we thank you very much for your comment, it matters to us! And we hope to see you soon to make your stay as a real great one!

Yours Sincerely,
Catherine Chen
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 11, 2018 via mobile

The double tree Hilton is a relatively new luxury hotel in the outskirts of the city near the sea. The area is new developed and the view are just scenic. Now talking about the hotel, rooms are big and just superb. The staff are very courteous and ambience is just awesome. They do have a huge variety of options in the breakfast, and it’s for all to have be it vegetarian or non vegetarian. If you are looking at a peaceful environment post work to go and relax, this is just a place.

Date of stay: March 2018
Trip type: Travelled on business
Thank 998nikhilh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreebyHiltonW, Public Relations Manager at DoubleTree by Hilton Hotel Xiamen - Wuyuan Bay, responded to this reviewResponded March 13, 2018

Dear Guest,

Thank you for choosing DoubleTree by Hilton Xiamen - Wuyuan Bay to stay during Xiamen International Stone Fair.

We really appreciate to have your feedback about your stay with us. Last week was a busy week for our hotel and Xiamen, due to the city event --- The 18th China Xiamen International Stone Fair, we've been keen to offer the guests from the world to attended this big city event with more attentive and comfortable care. Thank you very much for your positive comments regarding to our location, guest room and breakfast, your comments will be shared with my Team Members to help us getting even better.

We hope to see you again soon, not just in Stone Fair, but also accommodate your trips to Xiamen in the near future.

Yours Sincerely,
Catherine Chen
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 30, 2018

the hotel was chosen by my company for a Conference. i specifically requested a non smoking room and got a smoking room. I called reception to change me to another room and after 30min waiting, nothing happened. so i called reception again and asked me to wait longer. So I gave up and kept the smoking room with the smell.
the room itself is not bad. the bed is comfy, and the bathroom has some wooden blinds, so you can keep them open and watch the room TV from your bath, but there is no TV sound in the bathroom, so better to read the subtitles for everything :)
the TV channel choice is very poor and the sound is blocked on a certain level, so you cannot really hear the TV (only for foreign channels). the Chinese channels work fine.
the second day, i went back to my room at 2pm, and it wasnt cleaned so i had to ask for the housecleaners. the excuse was they were too busy cleaning other rooms after check-out. no valid.
the breakfast was barely average, with lots of overcooked food. they dont cater foreign clients much, so expect to eat chinese food for breakfast too.
if one day i come back to Xiamen for personal reason, i would not come to this hotel.

Date of stay: January 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Karenou91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreebyHiltonW, Public Relations Manager at DoubleTree by Hilton Hotel Xiamen - Wuyuan Bay, responded to this reviewResponded January 31, 2018

Dear Guest,

Thank you for the review of your recent experience at our hotel.

First of all, please do have our sincere apology for what you experienced in our hotel. We truly are sorry that you encountered the service which wasn't up to our usual standards.

Our Hotel Management Team has been on addressing the issues in guestrooms with our housekeepers and engineers; and your comments about breakfast has been shared with our chefs, kitchen team members and servers, who would be more attentive to serve our guests and meet different expectations. At DoubleTree by Hilton, we always try to do our best to make sure all of our guests have a rewarding stay. Though, there are still quite a lot we need to enhance.

Again, we're heartly sorry about you didn't get the standard service, and hope next time you're in Xiamen, you will still consider to visit us again to experience a higher level of customer service. Thank you again for your comments.

Yours Sincerely,
Catherine Chen
Marketing Communications Manager

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Reviewed January 27, 2018

This was an excellent hotel. The service was superb. This hotel is by the water. So if you get a room on the higher floor, you can ask for a room with water firewood. The area near the hotel is very nice. There is a Starbucks close to the hotel. There is a park across the street from the hotel. I have status with Hilton. So I visited the executive lounge often. The lounge service and amenities were wonderful. Probably one of the best hotel lounges I have seen. The lounge is on the top floor overlooking the water. They had massage chairs as well as a pool table. I highly recommend this hotel.

Room tip: High floor, water side
Date of stay: January 2018
Trip type: Travelled on business
Thank travelerINaustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTreebyHiltonW, Public Relations Manager at DoubleTree by Hilton Hotel Xiamen - Wuyuan Bay, responded to this reviewResponded January 28, 2018

Dear Guest,

Thank you very much for choosing DoubleTree by Hilton Xiamen - Wuyuan Bay and sharing the feedback of your stay with us.

We're very honored to provide you our warm, caring service, along with the beautiful bay view from our guest room and our Executive Lounge. It meant a lot to us and will let us keep providing the high quality of service to every guest.

DoubleTree by Hilton Xiamen – Wuyuan Bay is strategically located in the anticipated new central business district – Wuyuan Bay Operation center. It's just within 15 minutes's drive to Xiamen Gaoqi International Airport, offering spectacular views of Jinmen harbor, scenic Wuyaun Bay as well as the vibrant cityscape of Xiamen. Hotel adjoined Wutong Passenger Port. The hotel’s excellent location ensures that lifestyle oriented activity is only a casual walk within the wetland park, yacht club and stadium. The city center and local attractions are mostly reachable within 20-30 minutes.

If you are going to stay with us next time, we recommend our Fitness Center and bay view Swimming Pool on 5F, where you can relax yourself while keeping mind and body in balance. Going to sail out of the sea is also a good choice you could consider. Please feel free to reach our Concierge Team, we would be more than happy to introduce more information about the activities nearby Wuyuan Bay

Once again, we genuinely thank you for your comments and encouragement! Hope to see you again soon in the beautiful Wuyuan Bay.

Yours Sincerely,
Catherine Chen
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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