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All reviews havana bar the club lounge platinum member business trip third party breakfast and happy hour coco park upgraded to a suite concierge team nice service west tower comfortable room perfect hotel lok ma chau metro line location is excellent convenient location
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Reviewed November 6, 2017 via mobile

The room I got was huge for 1 person and bathroom is huge too with a separate tub and shower cubicle.

Staffs are friendly and helpful. Great breakfast selection as well at buffet. Really pleased with overall stay at the hotel and their room

Location is also awesome with a huge underground mall just below and hotel is located right outside the train station. Lots of shopping and food available! Next to the hotel across the street there’s a mall with many restaurants as well as a carrefour

Stayed: October 2017, travelled on business
Thank Pinkie15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William C, General Manager at Sheraton Shenzhen Futian Hotel, responded to this reviewResponded November 7, 2017

Dear Pinkie15,

Greetings from Sheraton Shenzhen Futian Hotel!
Thank you for staying with us for your trip and sharing nice comments on TripAdvisor. Hotel is located in the center of Shenzhen and is easy of access to the metro. Your kind recognition towards our staff is highly appreciated and will encourage us to constantly deliver friendly and excellent service.
We sincerely look forward to seeing you again!

William Chea
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 2, 2017

Always happy to return to the Futian Sheraton.
Friendly & obliging staff at reception & throughout hotel
Manageable travel to/from Lo Wu station for connection to Hong Kong.
Enjoyed the suite upgrade this time
Adequate choice of food & beverage in exec lounge.
Welcoming & attentive hotesses (e.g, Katrina )in the lounge made a difference.

Room Tip: Asking for rooms close to the lifts should be a consideration for seniors & families.
  • Stayed: October 2017, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank petert0544
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William C, General Manager at Sheraton Shenzhen Futian Hotel, responded to this reviewResponded November 8, 2017

Dear petert0544

Warmest greeting from Sheraton Shenzhen Futian Hotel!
Glad to hear that you've enjoyed your stay with us! Your positive feedback concerning various aspects, like service, hotel transportation, membership recognition and also dining experience is appreciated. We will pass your complimentary comments to related departments and look forward to welcoming you back to stay with us soon.

William Chea
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 30, 2017 via mobile

Everything was just perfect.

Checking in and out was fast, friendly and professional.

I liked most the attention you get where ever you are that hotel.

For Platinum members I can highly recommend the executive lounge. It provides the level of food and service frequent travelers require.

Stayed: October 2017, travelled on business
Thank Bernhard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
William C, General Manager at Sheraton Shenzhen Futian Hotel, responded to this reviewResponded November 2, 2017

Dear Bernhard H,

Greetings from Sheraton Shenzhen Futian Hotel!
Thank you for staying with us and taking time to share nice comments on TripAdvisor. We are glad to know that you’ve enjoyed the time in our hotel. Your high recognition to our Executive Lounge will be a great encouragement for us and motivate us to offer better services to valuable guests like you. Look forward to your next visit in the near future!

William Chea
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 30, 2017

I enjoyed my stay here. It was in easy walking distance to many shopping and restaurants. The room was comfortable. spacious, and the service was excellent. I was greeted and treated very well upon check in. I had a mix up with my reservation and the staff handled it very well and very quickly. I would certainly stay here again during my next stay in Shenzhen.

  • Stayed: October 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank globetrottingwaves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 28, 2017

Everything here starting from location, room service, food, restaurants, conference room facilities, transportation to HK airport, connectivity to the basement & Metro station was excellent. The only challenge

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Service
Thank Hatim_Dawasaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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