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All reviews aqua restaurant haitang bay poor food quality duty free mall beer factory buffet dinner stayed nights the club lounge main restaurant balcony taxi china pools toys hainan
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Reviewed December 31, 2017

I was expecting more both from the hotel and from Hainan. This area is still under construction and will probably be a great place in 3-4 years with many other resorts, restaurants and activities. Now there is just the hotel, the beach (which we were not allowed to go into which I understand is like this most year round) and the mall. The property is like always in China modern and nice but the staff fails to impress. At the pool you have to pay to rent some toys for the kids to use in the pool (!). One good thing not to miss is the Aqua restaurant, book in advance to sit in the tunnel watching the fish show.

  • Stayed: November 2017, travelled with family
    • Value
    • Rooms
    • Service
2  Thank RRC_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jimmy S, General Manager at InterContinental Sanya Haitang Bay Resort, responded to this reviewResponded January 2, 2018

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. Your feedback is so important to us, I am pleased to hear you enjoyed your stay with Aqua dining and fish show. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Jimmy Sung General Manager

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Reviewed December 26, 2017

Stayed 9 nights for youth sailing competition. The property was very new and well maintained and our room was amazing. We paid up for the club room which is a no brainer (thanks previous TA posts!)....breakfast, tea and cocktails with the best team! The restaurants where good but not great. The beer factory was fun - better food and the beer was really good! The staff struggled with speaking English and I didn’t help matters with very limited Chinese but we figured it out. Special shout out to Leo and Rain!

Stayed: December 2017, travelled with family
Thank chopperhead2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jimmy S, General Manager at InterContinental Sanya Haitang Bay Resort, responded to this reviewResponded December 28, 2017

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and you appreciated with our staff Leo and Rain, I am so glad that you highly praise the service of our resort’s room, food, beach and so on. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again so that we can provide our attentive service for you as always. Sincerely, Jimmy Sung General Manager

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Reviewed December 7, 2017

This hotel has beautifully designed spacious rooms and I think all face the ocean. Each has a large lanai type balcony with a soaking tub on the balcony. How nice is that! The hotel grounds are beautiful and go right down to the ocean which has a wide sandy beach. Due to strong currents swimming in the ocean is discouraged. I found the food in the hotel's main restaurant (Cove) mediocre, but there is an excellent Chinese restaurant on the hotel grounds, just across from the main entrance. The hotel and grounds have many nice areas just to hang out with a book and relax. My stay was for a corp[orate meeting and I found the meeting facilities excellent.
Utilmately this hotel reminds me a lot of resorts in Big Island Hawaii I have been to in the past.

Room Tip: higher floor for better ocean views
  • Stayed: December 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Malte S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jimmy S, General Manager at InterContinental Sanya Haitang Bay Resort, responded to this reviewResponded December 7, 2017

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. InterContinental Sanya Haitang Bay Resort is a luxurious beachside resort nestled on the China’s renowned National Coast – Haitang Bay. Modern design with Hainan influence and lush landscaping which blends into the natural, the Resort is shaped like a dragon resting on the beach and stretches 150,000 square meters. Set amongst tropical gardens, there are spacious rooms in the resort with full spectacular panoramic view of South China Sea and starting from 88 square meters with a private balcony over 20 square meters. Featuring 7 restaurants and bars, we create the true taste and flavor of foods served from around the world. In addition, InterContinental In the Know program will provide the guest with a variety of local activities and events to help your meeting become a memorable one. We hope you will visit us again.

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Reviewed October 26, 2017

We originally planned to stay in InterContinental Sanya Haitang Bay Resort, unfortunately, due to their slow response and poor service quality, we opted to stay at another resort. Despite an unhappy experience, we still attracted by the stunning restaurant - Aqua.

Before we visited, we heard that restaurant is expensive, poor food quality and not worth to go. Surprisingly, food is good, free juice and wine. We can choose either steak or lobster for the main course. Besides, lamb and crab are also available in the buffet which is yummy.

Our table was arranged at the end of the tunnel, it is quiet and some devilfish and sharks were passed by us. The downside is a bright light was located at both sides of the tunnel which made us feel uncomfortable.

In addition, the booking was terrible. The restaurant requested us bank-in to make the reservation, but when we asked for the details, they didn't give us response until we gave a call to IHG.

In summary, "Aqua" is worth to visit, food is good, and gave us an unforgettable dinner. We are recommended to others and will probably visit again!

Room Tip: We didn't stay in this hotel due to their poor service, but Aqua restaurant is worth to try. Recommend the table in the tunnel.
  • Stayed: October 2017, travelled with family
    • Service
Thank TerrenceChu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jimmy S, General Manager at InterContinental Sanya Haitang Bay Resort, responded to this reviewResponded October 27, 2017

Dear distinguished guest,
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your dinner experience at Aqua – Seafood & Steak Restaurant. As China's only restaurant with an indoor aquarium, Aqua offers spectacular view of sea creatures and unmatched service in a relaxed atmosphere - true resort experience. In the evening, Aqua offers a posh and exciting ambiance with trendy music blended to present the hottest atmosphere in the island. In our stylish space designed like a living room, guests are sure to be tempted into sampling the enticing array of the season's best produce, cheeses, artisanal ingredients and tasty appetizers. Thanks again for your highly praise of our Aqua restaurant and food quality. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again so that we can create one more unforgettable experience for you and your family.
Sincerely,
Jimmy Sung
General Manager

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Reviewed October 20, 2017 via mobile

Stay in intercontinental for 2 nights. We booked a suite and the room is big and comfy. With buffet breakfast, free tea break and happy hour on the 17 floor, all we do is eat and relax all day long. The staff is very helpful and nice. We also booked the buffet dinner in the Aqua restaurant. But I felt that here is room for improvement. For the price ($100 plus per pax) I paid, I do expect more. I think the ambience and food can be better. More quality is better than more variety. Hope the tunnel dining will just allow adult only (kids screaming during my dinner).

Stayed: October 2017, travelled with family
Thank JonathanF3220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jimmy S, General Manager at InterContinental Sanya Haitang Bay Resort, responded to this reviewResponded October 22, 2017

Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG Rewards Club member. I am pleased to hear you enjoyed your stay with us. We are very happy to hear that you and your friends are very fond of Aqua Restaurant and IC Club, give very high appreciation of our staff’s service attitude. Thank you your advice, we will improve the food quality and more variety. A positive guest experience is something our staff takes great pride in, so we value your feedback. We sincerely hope you and your friends will visit us again. Jimmy Song – General Manager

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